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  1. Home
  2. /
  3. HP Managed Print Services
Logo of HP Managed Print Services

HP Managed Print Services

byHP
in Managed Print Services in the Distributed Workplace
4.4

Overview

Service Information on HP Managed Print Services

Updated 13th October 2025

What is HP Managed Print Services?

HP Managed Print Services is a software designed to streamline and optimize print environments for organizations. The software provides centralized management of printing devices, helps control printing costs, improves document security, and enables workflow automation. It monitors usage, supplies status, and device health, allowing businesses to reduce downtime and enhance operational efficiency. The software assists organizations in tracking and analyzing print activities, managing device fleets, and implementing policies to restrict unauthorized access, thereby addressing challenges related to document management, security, and cost control within print infrastructure.

HP Managed Print Services Pricing

HP Managed Print Services operates on a contractual pricing model structured around service agreements that may include device management, fleet optimization, print supply fulfillment, and support. Pricing can vary based on the quantity of devices managed, page volumes, and selected service options, with clients typically billed monthly or annually according to the scope and level of services chosen.

Overall experience with HP Managed Print Services

IT Senior Manager
10B - 30B USD, Healthcare and Biotech
FAVORABLE

“Efficient Hardware Management but Significant Delays in Availability Impact Operations”

4.0
May 20, 2025
Contract negotiations went fine with not an overabundance of issues to work through. This is the 3rd time we are doing contract work, so we were able to work through the process well.
IT CONSULTANT II
1B - 3B USD, Retail
CRITICAL

“Not our first choice of MPS, but when it works, it's solid.”

3.0
Nov 24, 2023
Before Kaiser signed a contract with HP, our print management servicer was Lexmark. Though HP MPS provides very nice devices, their deployment and servicing services are below average. When they work, device toner monitoring and automatic toner shipments are great, however, most shipments get lost or are delivered to the incorrect person. In addition, HP will assign devices to individuals instead of departments. In a highly fluid environment where staff are reassigned frequently, this results in the misdelivery and mishandling of toner shipments and basic communication when it comes to ticket handling/issue servicing. The project deployment team from HP is stellar. They are always on top of their deliverables and effective communicators. I love working with them on large, capital projects.

About Company

Company Description

Updated 13th August 2024

The core focus of the company revolves around the development and provisioning of a diverse set of technological solutions comprising of personal systems, printers, and 3D printing offerings. These services and products are channeled towards stimulating innovation for meaningful contributions to humanity. The firm operates on the philosophy that impactful ideas can emerge from various individuals, locations, and moments, and that a single transformative idea holds the potential to revolutionise the world. It underpins every operational aspect, shaping their approach and dictating the purpose of their efforts.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
1939
Head office location
Palo Alto, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.hp.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: HP Managed Print Services
Performance of HP Managed Print Services Across Market Features

HP Managed Print Services Likes & Dislikes

Like

The hardware is compatible with all of our clinical software systems. HP is working with us to allow us to service our own equipment. HP has a full suite of tools that we use to efficiently and effectively manage our hardware and keep it secure.

Like

The capital project deployment team are amazing and super responsive.

Like

Easy to use and intuitive to use.

Dislike

Hardware availability has been a consistent issue with HP. We often have to wait 6 months or longer for some hardware models with no alternative hardware to place.

Dislike

Day-to-day ticket handling by technicians leaves a lot to be desired. They exhibit poor communication, and illogical workflow and processes.

Dislike

infrequently requires restarting of computer

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Peer Discussions

HP Managed Print Services Reviews and Ratings

4.4

(183 Ratings)

Rating Distribution

5 Star
42%
4 Star
50%
3 Star
8%
2 Star
0%
1 Star
1%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.4

Planning & Transition

4.4

Delivery & Execution

4.5

Service Capabilities

4.5

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • IT Senior Manager
    10B+ USD
    Healthcare and Biotech
    Review Source

    Efficient Hardware Management but Significant Delays in Availability Impact Operations

    4.0
    May 20, 2025
    Contract negotiations went fine with not an overabundance of issues to work through. This is the 3rd time we are doing contract work, so we were able to work through the process well.
  • AUDIT SENIOR
    50M-1B USD
    Banking
    Review Source

    Effective and Intuitive Computer Program

    4.0
    Apr 9, 2025
    Easy to use and intuitive programme. gets the job done effectively.
  • IT SECURITY & RISK MANAGEMENT ASSOCIATE
    10B+ USD
    Telecommunication
    Review Source

    HP Managed Print Service: Enhancing Saturation and Money Saving Opportunities

    5.0
    Jan 24, 2025
    HP managed print service has made our printing much easier. It works well with our current systems and the reports help us track usage and save money. It is an efficient and cost effective service.
  • HEAD OF TECHNOLOGY DELIVERY
    10B+ USD
    Healthcare and Biotech
    Review Source

    Managed Print Services - Global

    4.0
    Nov 28, 2024
    HP MPS did a very good and professional job since the Technical Proposal, Negotiation and Deployment Plan. They also demonstrated the partnership in order to streamline / fast track the deployment due to the issues with vendor incumbent. In the new scope, HP faced some challenges to achieve the milestones delivering the goods, managing technicians, and finally designing the solution.
  • Administrator of IT Services
    50M-1B USD
    Manufacturing
    Review Source

    Embracing Cost Control and Efficiency through Modern Technology

    5.0
    Oct 1, 2024
    1.Cost control and efficiency 2.Scalability and flexibility 3.Technology integration
...
Showing Result 1-5 of 192

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