Voice of the Customer Platforms Reviews and Ratings

The implementation was very easy and even though we preferred an on-premise implementation the whole project was delivered within 2 months with 3 available channels for us to use. The company is very flexible in their processes and the product is very easy to implement and integrate with our as is systems.

Excellent product capabilities for survey creation, deployment, & management. The Admin/Platform Management tools meet all of our needs (to monitor license count, manage permissions, login as other users, a SailPoint integration to auto-enable licenses, etc). Our account-team is second-to-none in product expertise, efficiency, & strategic guidance. They know our VOC program very well and often bring new ideas & projects to the table to better our data quality, improve our survey processes, & help our program thrive. We are very dependent on the XM Discover part of the platform for data analysis. It is extremely powerful in bringing insights to the business to improve our processes and products and has the utmost flexibility when it comes to text models, data views & adjustments, & visualizations.

The platform is super intuitive to use, making it easy to navigate and understand. The team at Forsta that we work with are knowledgeable and take a great deal of time and effort to get to know us and our business before making any recommendations so that we know when we work with them they will deliver exactly what our business needs. They have been instrumental in helping build a successful VOC strategy and share the vision for this across our entire business.

While Medallia's technology continues to serve up a best-in-class experience for customer-obsessed professionals, the organization's honest, solutions-oriented, knowledgeable, empathetic, and friendly team members truly allow it to shine. Throughout my 7 years as a Medallia customer, I have learned so much from members of my direct support team as well as leaders that I have met and heard from at events, and the knowledge that they have shared has undoubtedly made me a better CX professional.

Helps to understand the customer requirements and reduces the cost of the management to help in making better and appropriate decisions with analyzing the survey. Efficient and effective tool for any organization.

Great company, easy to use interface and excellent support resources.

We have been working with InMoment for many years now, using their services to retrieve customer feedback in various European markets. InMoment has a wide range of tools and services, combined with a team of experienced professionals who are always ready to support. Personally I appreciate the fact that the InMoment team thinks along with our challenges, providing tailored solutions if required. The insights coming from the customer reviews allow us to identify actions to further improve the customers' experience. All in all, a professional company with excellent tools and services and very pleasant to work with.

An efficient tool to execute the user experience research work

Incorporating Chattermill as a tool has been very helpful to our insight team by giving us the ability to easily analyse, identify sentiment trends or changes & highlight customer problems all within a single user friendly platform. While the technology itself has helped us leverage the value of customer feedback in our strategies, it has also enabled us to share this widely with areas of the business that are not necessarily customer focused. Additionally, the Chattermill service and customer success team are extremely proactive and helpful when managing issues.

Overall, Alchemer has been responsive, solution oriented and results focused.

Great software and support. Our organization uses the software 2x per year to gather critical feedback from our customers. With the help of our account representative we have been able to turn this data into actionable projects to improve the customer experience.

I cannot say enough about the products and services that Verint offers. They are a cutting-edge company with superior customer service. I have had two opportunities to go to Engage and each time the folks at Verint have been exceptional and always willing to answer any questions or concerns that I may have.

I've selected this product twice in my last two companies and wouldn't hesitate to recommend it again. Still my favoured survey solution, including over Salesforce's inbuilt one.

Concentrix is easily the most responsive and engaged vendor I work with. Their goal is to be a true business partner and want our business to succeed.

Always very responsive and helpful when we had questions.

The tool itself is agile and has provided us with invaluable client insights. The vendor has been a great partner and is truly invested in our success.

excellent service very happy with their services only one problem survey expires to quickly

Hotjar as been a game changer in the relationships with our clients. Since we use it, we are able to provide precise et resourceful information that help us take smarter and wiser decisions.

Sprinklr is incredibly useful for my company as it allows for excellent management of our social media platforms.

The CX Index platform offers a comprehensive and holistic view of our customer feedback, making it easier to stay in tune with our customers sentiment and opportunities for improvement. CX Index manages to synthesise this information into easily digestible reports and actionable insights. As a team, the CX Index team are always very accommodating and a pleasant team to work with and I would highly recommend working them!