Voice of the Customer Platforms Reviews and Ratings

The overall experience is very good and I'm very happy with the usage of it.

Overall this product has been great. I think that we need more expertise in using things like agent to agent segment validation as well as a more in depth knowledge of Panel implementation.

Medallia is exceptional for aggregating, analysing, and automating the process of assessing user sentiment. Great integrations, great visualisations, great insights.

Helps to understand the customer requirements and reduces the cost of the management to help in making better and appropriate decisions with analyzing the survey. Efficient and effective tool for any organization.

We have partnered with PG for years but only in the last 18 months have I felt a truly personal experience. They are guiding yet meeting us where we are at within our journey.

Intuitive software and great help system made Jotform the best choice for the creation of a questionnaire that would take in user information and provide them with feedback and us with analytics data.

We have been working with InMoment for many years now, using their services to retrieve customer feedback in various European markets. InMoment has a wide range of tools and services, combined with a team of experienced professionals who are always ready to support. Personally I appreciate the fact that the InMoment team thinks along with our challenges, providing tailored solutions if required. The insights coming from the customer reviews allow us to identify actions to further improve the customers' experience. All in all, a professional company with excellent tools and services and very pleasant to work with.

SurveyMonkey is a versatile tool for our company. It helped us to gather customer feedback, assess menu preferences, and monitor delivery performance. Surveys also measured marketing campaign effectiveness and ensured quality control of partner restaurants. When expanding, SuveryMonkey aided in market research. It can gauge employee satisfaction, assess COVID-19 safety measures, and test promotions. Plus, it supports broader market research efforts. SurveyMonkey equips our company with data-driven insights to enhance customer experiences and make informed strategic decisions in the competitive industry.

Great software and support. Our organization uses the software 2x per year to gather critical feedback from our customers. With the help of our account representative we have been able to turn this data into actionable projects to improve the customer experience.

I cannot say enough about the products and services that Verint offers. They are a cutting-edge company with superior customer service. I have had two opportunities to go to Engage and each time the folks at Verint have been exceptional and always willing to answer any questions or concerns that I may have.

I've selected this product twice in my last two companies and wouldn't hesitate to recommend it again. Still my favoured survey solution, including over Salesforce's inbuilt one.

Overall Alchemer has been a very good experience. The tools has worked well and the few instances we have had issues they have had very strong customer suppory

Survey Sensum has been incredibly easy to use. The implementation team has worked closely with me to make sure all of our firm's needs were met, even down to a small nit-picky detail. Their security protocols and procedures to keep our client's data safe are impeccable. The associates I worked with have been very friendly, helpful, and competent. I highly recommend working with Survey Sensum.

The tool itself is agile and has provided us with invaluable client insights. The vendor has been a great partner and is truly invested in our success.

Great experience with the tool and the representatives, the tool is extremely user friendly, no breaks or issues, scalable, and provides a good level of information ( journey based content is preferred) but the current level of details provides me with the right content to make geared improvements. My favorite tool out of all the resources provided.

excellent service very happy with their services only one problem survey expires to quickly

Hotjar as been a game changer in the relationships with our clients. Since we use it, we are able to provide precise et resourceful information that help us take smarter and wiser decisions.

The CX Index platform offers a comprehensive and holistic view of our customer feedback, making it easier to stay in tune with our customers sentiment and opportunities for improvement. CX Index manages to synthesise this information into easily digestible reports and actionable insights. As a team, the CX Index team are always very accommodating and a pleasant team to work with and I would highly recommend working them!

My experience using Lucidya survey was excellent overall, it helped our company use its AI and its strong Arabic language analysis to get loads of work in less time and with more efficiency and accuracy

Nabadat is covering all our needs in managing customer experience and feedback from customers with a friendly and easy-to-use interface. We use it to send transactional surveys to our customers and get really good insights that help us a lot in understanding our customers, finding pain points, and take the right actions accordingly.