Voice of the Customer Platforms Reviews and Ratings

The implementation was very easy and even though we preferred an on-premise implementation the whole project was delivered within 2 months with 3 available channels for us to use. The company is very flexible in their processes and the product is very easy to implement and integrate with our as is systems.

Excellent product capabilities for survey creation, deployment, & management. The Admin/Platform Management tools meet all of our needs (to monitor license count, manage permissions, login as other users, a SailPoint integration to auto-enable licenses, etc). Our account-team is second-to-none in product expertise, efficiency, & strategic guidance. They know our VOC program very well and often bring new ideas & projects to the table to better our data quality, improve our survey processes, & help our program thrive. We are very dependent on the XM Discover part of the platform for data analysis. It is extremely powerful in bringing insights to the business to improve our processes and products and has the utmost flexibility when it comes to text models, data views & adjustments, & visualizations.

While Medallia's technology continues to serve up a best-in-class experience for customer-obsessed professionals, the organization's honest, solutions-oriented, knowledgeable, empathetic, and friendly team members truly allow it to shine. Throughout my 7 years as a Medallia customer, I have learned so much from members of my direct support team as well as leaders that I have met and heard from at events, and the knowledge that they have shared has undoubtedly made me a better CX professional.

The platform is super intuitive to use, making it easy to navigate and understand. The team at Forsta that we work with are knowledgeable and take a great deal of time and effort to get to know us and our business before making any recommendations so that we know when we work with them they will deliver exactly what our business needs. They have been instrumental in helping build a successful VOC strategy and share the vision for this across our entire business.

My overall experience with SurveySparrow has been good and positive.

Great company, easy to use interface and excellent support resources.

InMoment has positively challenged our thinking in relation to customer experience. This has allowed us to make significant changes that gather more feedback both qualitatively and quantitively across multiple channels. More importantly, it is the collaborative approach we have with the InMoment team we have. This is where we have benefitted most. We operate on a "one team" basis and rely on their expertise in the wider Cx arena to support our longer term planning.

An efficient tool to execute the user experience research work

We have had a very good relationship with this vendor for many years and they have been very responsive to our needs. I am very pleased with the software and what we can do with it (we use it mainly for online forms). I think it is important to note that while this software has some great Voice of the Customer features, I haven't used those much, so I'm not as familiar with that functionality as I am with the overall functionality of the software itself.

Incorporating Chattermill as a tool has been very helpful to our insight team by giving us the ability to easily analyse, identify sentiment trends or changes & highlight customer problems all within a single user friendly platform. While the technology itself has helped us leverage the value of customer feedback in our strategies, it has also enabled us to share this widely with areas of the business that are not necessarily customer focused. Additionally, the Chattermill service and customer success team are extremely proactive and helpful when managing issues.

Great software and support. Our organization uses the software 2x per year to gather critical feedback from our customers. With the help of our account representative we have been able to turn this data into actionable projects to improve the customer experience.

overall great experience albeit few clunkiness noticed when update/upgrade features were rolled out

The product is very user friendly and provides an easy to read dashboard with very relevant information for our team. It allows us to easily see what customers are saying about our product as well as their customer service experience and allows us to close the loop. The team is exceptional to deal with and have been very accommodating with changes as our business evolves.

I've selected this product twice in my last two companies and wouldn't hesitate to recommend it again. Still my favoured survey solution, including over Salesforce's inbuilt one.

Always very responsive and helpful when we had questions.

The tool itself is agile and has provided us with invaluable client insights. The vendor has been a great partner and is truly invested in our success.

Our experience with Xebo.ai has been great. Xebo has all the required features that could help to positively enhance our feedback collection process. We were able to collect feedback, analyze the data and use the insights for further improvement much more effectively. The product also has a great support that is available whenever we require help, and has been really instrumental in maintaining a high level of satisfaction and positive experience.

excellent service very happy with their services only one problem survey expires to quickly

Hotjar as been a game changer in the relationships with our clients. Since we use it, we are able to provide precise et resourceful information that help us take smarter and wiser decisions.

Sprinklr is incredibly useful for my company as it allows for excellent management of our social media platforms.