Voice of the Customer Platforms Reviews and Ratings
What are Voice of the Customer Platforms?
Gartner defines a voice of the customer (VoC) platform as one that integrate feedback collection, analysis and action into a single unified solution that helps organizations to understand and improve the customer experience. Feedback inputs extend beyond direct surveying to include other direct, and indirect and inferred sources.
Voice of customer...
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Pisano is an all-in-one Experience Management platform that feeds Voice of Customer and Voice of Employee programs back into businesses. Detailed reporting and deep analytic capabilities of Pisano make the companies gain their own superpower:...
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Qualtrics is a software development company focused on creating digital products intended to enhance a variety of user experiences. This includes the development of tools for optimizing frontline experiences, fostering team performance, and designing user-friendly...
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Founded in 2001 and headquartered in Pleasanton,CA, Medallia is a provider of an integrated SaaS-based customer and employee experience mgt solution. The company offers an AI/ML-powered platform titled Medallia Experience Cloud™ which helps organizations gain...
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PG Forsta powers the HX (Human Experience) Platform, a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), Market Research, so that companies can get a...
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SurveySparrow operates within the realm of experience management, providing a platform for real-time customer feedback. Its functionality covers the gamut from collection to analysis and action, aiming to enhance customer satisfaction, loyalty, and revenue growth....
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Collect, manage, and share data from one platform with Jotform’s intuitive and interconnected solutions. More than an online form builder, Jotform enables teams to automate workflows and stay connected.
Preserve IT resources with drag-and-drop forms...
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InMoment is focused on enhancing experiences at the nexus of customer, employee, and business needs. Their primary aim is to connect businesses with crucial aspects through a balanced mix of comprehensive data, contemporary technology, and...
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SurveyMonkey is a global provider of online survey and form solutions. The main goal is to provide people and organizations with fast, valuable feedback, enabling quicker and more confident decision-making processes. Through an intuitive feedback...
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Alchemer provides an intuitive and flexible feedback and data collection platform. Our wired-in, always-on approach to collecting and acting on feedback allows teams to hear from their customers in the moments that matter most. Alchemer...
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Chattermill is a company that provides a customer feedback analysis platform that allows CX & VoC leaders to automatically analyze customer feedback to discover what their customers really think. The platform provided by Chattermill enables...
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Verint delivers customer experience automation. Companies use the Verint Open Platform and Verint's team of AI-powered bots to deliver tangible AI business outcomes across the enterprise. Verint helps brands elevate CX while simultaneously lowering costs...
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Concentrix Corporation is a global establishment specializing in customer experience solutions and technology with the aim to enhance the performance of various businesses. The main focal point lies in connecting companies better with their consumers...
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SurveyMonkey is a global provider of online survey and form solutions. The main goal is to provide people and organizations with fast, valuable feedback, enabling quicker and more confident decision-making processes. Through an intuitive feedback...
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Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long term loyalty and...
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SurveySensum’s AI-Enabled Customer Experience Management Platform enables businesses to create efficient, innovative, and interactive surveys, send it across multiple channels to gather valuable customer feedback with a better response rate and turn these into actionable...
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SMG is a provider of enterprise-level experience management (XM), offering a service that combines technology with professional expertise. The focus is to assist businesses in various ways such as generating new revenue, boosting existing revenue,...
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Sprinklr is an enterprise that aims to unify different teams to improve customer satisfaction. Established in 2009, the company initially observed that fragmented software solutions were disrupting the customer experience and stifling growth. To address...
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