Product Listings
Pisano is an all-in-one Experience Management platform that feeds Voice of Customer and Voice of Employee programs back into businesses. Detailed reporting and deep analytic capabilities of Pisano make the companies gain their own superpower: Listening and understanding their customers and employees. To increase experience adoption, Pisano provides the technology to collect omnichannel feedback and orchestrate close-the-loop mechanisms.
Qualtrics is a software development company focused on creating digital products intended to enhance a variety of user experiences. This includes the development of tools for optimizing frontline experiences, fostering team performance, and designing user-friendly products. Founded in 2002, Qualtrics has carved a niche in the realm of Experience Management software, serving a worldwide client base. Despite the global presence, the central goal of Qualtrics remains consistent: to facilitate a heightened sense of empathy, human connection, and authenticity in business engagements. As part of its mission and ongoing efforts, the company aims to develop technology effective in bridging experience gaps.
Press Ganey is a firm dedicated to transforming the healthcare sector with its Human Experience (HX) platform. Possessing a succinct ability to garner data and transform it into comprehensive narratives, it propels efficacious actions, leading to significant improvements in the realm of healthcare. The company ingeniously incorporates cutting-edge technology with the expertise of leading professionals, bringing forth executable solutions for the most challenging healthcare-related issues. The firm functions on core values of collaboration, innovation, and service which steers its goal of enhancing the quality of care. Its innovative workforce develops breakthrough solutions and research in an environment that values creativity and steadfast focus on client service. The team fosters its growth from various offices located across the globe.
Founded in 2001 and headquartered in Pleasanton,CA, Medallia is a provider of an integrated SaaS-based customer and employee experience mgt solution. The company offers an AI/ML-powered platform titled Medallia Experience Cloud™ which helps organizations gain actionable customer and employee insights and drive intelligent decisions. The platform helps organizations to understand the customer and employee journey, anticipate needs, predict behavior, and improve outcomes. The key component of MEC include comprehensive omni- channel feedback capture in a unified platform, unstructured data analysis, predictive and action-oriented analytics, real-time and personalized reporting, risk scoring and self-service.
Medallia also provides digital and experience orchestration solutions which serve as a unifying technological layer that acquires knowledge, comprehends data, and manages customer journeys and dialogues .Additional Medallia services include BI, Social Listening, and Contact Center.
SurveySparrow operates within the realm of experience management, providing a platform for real-time customer feedback. Its functionality covers the gamut from collection to analysis and action, aiming to enhance customer satisfaction, loyalty, and revenue growth. The platform's superior features comprise of engaging conversational surveys, offline survey capability, net promoter score (NPS) surveys, an extensive selection of question templates, click-free dashboard, advanced report filters, and efficient user management. It also offers survey automation with recurring mode, survey sharing across multiple channels, custom CSS, white labeling, and sub accounts. The platform also facilitates single sign on (SSO), allowing users to access SurveySparrow products and community with one set of login credentials.
Collect, manage, and share data from one platform with Jotform’s intuitive and interconnected solutions. More than an online form builder, Jotform enables teams to automate workflows and stay connected.
Preserve IT resources with drag-and-drop forms and applications, integrated tables, and on-demand reporting — all with no coding required. Utilize thousands of industry-specific templates, request e-signatures, and securely integrate with hundreds of third-party applications.
Trusted by healthcare, education, and government institutions, Jotform offers dedicated servers, admin and role-based access, HIPAA- and SOC 2-compliant solutions, and real-time support.
Empower more informed decisions. Automate, collaborate, and celebrate with Jotform.
Chattermill is a company that provides a customer feedback analysis platform that allows CX & VoC leaders to automatically analyze customer feedback to discover what their customers really think. The platform provided by Chattermill enables firms to unify their customer feedback data from various sources. These include surveys, reviews, support tickets and social media data. This enables companies to uncover customer pain points and issues and highlight the main drivers of negativity. Chattermill provides a unified platform for customer feedback, customer support, and product feedback, implementing deep learning artificial intelligence (AI) to scrutinize customer data and deliver viable insights. It's a privately held company with its main office located in London, UK.
InMoment is focused on enhancing experiences at the nexus of customer, employee, and business needs. Their primary aim is to connect businesses with crucial aspects through a balanced mix of comprehensive data, contemporary technology, and human expertise. This helps executives and their companies grasp the importance and value of customer and employee experiences.
Leveraging their extensive background in Experience Improvement (XI) Solutions and their cutting-edge Experience Intelligence (XI) Platform, InMoment strives to help businesses comprehend and seize the moments of significance, which they say could potentially transform today's experiences into business value for the future.
Their approach prioritizes business drivers in experience program initiatives, aiming to assist businesses in overcoming specific challenges such as Acquisition, Retention, and Growth. The company's XI efforts are devoted to maximizing the business impact for brands across various countries.
SurveyMonkey is a global provider of online survey and form solutions. The main goal is to provide people and organizations with fast, valuable feedback, enabling quicker and more confident decision-making processes. Through an intuitive feedback management platform, it connects millions of users around the globe, leveraging real-time, AI-powered insights for impactful decisions. The company helps in generating answers to millions of questions daily, supporting the growth, customer satisfaction, and market competitiveness of individuals and organizations. The company's overall vision is to enhance human experiences by amplifying individual voices.
Alchemer provides an intuitive and flexible feedback and data collection platform. Our wired-in, always-on approach to collecting and acting on feedback allows teams to hear from their customers in the moments that matter most. Alchemer integrates with existing systems and keeps feedback in the hands of the people who can take the best action.
Alchemer serves the needs of CX, marketing, product, digital experience, HR, and market research customers.
NICE Ltd. is a global technology company specializing in customer experience management software, offering solutions in journey orchestration, workforce management and augmentation, and customer service automation.
Verint delivers customer experience automation. Companies use the Verint Open Platform and Verint's team of AI-powered bots to deliver tangible AI business outcomes across the enterprise. Verint helps brands elevate CX while simultaneously lowering costs and realizing significant ROI and business outcomes now.
Concentrix Corporation is a global establishment specializing in customer experience solutions and technology with the aim to enhance the performance of various businesses. The main focal point lies in connecting companies better with their consumers through innovative customer experience delivered by its staff spanning over 40 countries and six continents. Concentrix Corporation achieves superior business outcomes and sets their clients apart by amalgamating strategy, talent, and technology. It caters to key industry verticals including technology and consumer electronics, retail, e-commerce, banking, financial services, and insurance, healthcare, communications and media, automotive, energy, and the public sector.
SurveyMonkey is a global provider of online survey and form solutions. The main goal is to provide people and organizations with fast, valuable feedback, enabling quicker and more confident decision-making processes. Through an intuitive feedback management platform, it connects millions of users around the globe, leveraging real-time, AI-powered insights for impactful decisions. The company helps in generating answers to millions of questions daily, supporting the growth, customer satisfaction, and market competitiveness of individuals and organizations. The company's overall vision is to enhance human experiences by amplifying individual voices.
XEBO.ai is an AI-based Experience Management platform designed to support organizations in capturing and analyzing customer, employee, and digital research data across various channels. The platform provides a suite of tools that help organizations gather feedback, identify experience trends, and derive actionable insights throughout the user journey.
The platform integrates capabilities for market research by utilizing a broad panel of audience data to inform decision-making. It is used across multiple sectors including banking, public services, healthcare, insurance, education, and ecommerce.
Through its SaaS-based infrastructure, XEBO.ai enables organizations to monitor sentiment, track engagement, identify areas of concern, and inform product and service development using targeted research and experience data.
SurveySensum’s AI-Enabled Customer Experience Management Platform enables businesses to create efficient, innovative, and interactive surveys, send it across multiple channels to gather valuable customer feedback with a better response rate and turn these into actionable business insights. It empowers teams to take immediate action and close the loop to drive product/service adoption and increase retention.
Also, its Conversation Analysis platform allows you to discover new trends and insights with real-time text and sentiment analysis and save hours of manual data processing with automated feedback tagging.
SurveySensum's vision is to make market research accessible and affordable to all the SME’s and help them make better business decisions backed by data thereby reducing the chances of failure.
Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long term loyalty and growth. That’s why Alida helps innovative brands create highly engaged research communities to gather feedback that empowers better customer experiences and product innovation. Alida customers depend on its community research platform to deliver fast and reliable customer feedback at scale, providing better access to audiences, higher engagement and the ability to test and validate without constraints.
SMG is a provider of enterprise-level experience management (XM), offering a service that combines technology with professional expertise. The focus is to assist businesses in various ways such as generating new revenue, boosting existing revenue, minimizing churn and detractors, and enhancing operational efficiency. The firm's unique partnership model delivers insights across the organization and measures experiences at all customer interaction points. This approach aids businesses in altering their operational models effectively.
Hotjar is a branch of Contentsquare that provides Product Experience Insights, enabling teams to understand user behavior and their strong sentiments. Teams can leverage these insights to improve the user experience, consequently adding business value. Hotjar is involved in addressing unique challenges related to wide-scale web traffic and analytics while developing a product that can impact individuals and businesses worldwide. The company's staff is scattered across various regions including the Americas, Europe, Africa, and Asia, giving the firm a diverse range of perspectives and experiences.
Sprinklr is an enterprise that aims to unify different teams to improve customer satisfaction. Established in 2009, the company initially observed that fragmented software solutions were disrupting the customer experience and stifling growth. To address this, Sprinklr developed a single-code architecture platform to eliminate internal organizational silos. The company has now evolved into a prominent organization delivering a Unified Customer Experience Management platform. This system utilizes Sprinklr AI+ to assist teams across customer service and marketing departments in engaging with and enhancing customer experiences across all modern channels. Sprinklr, while based in New York City, operates in 25 countries, across 24 time zones, and serves numerous notable enterprises.