IFS is present in 10 markets with 15 products. IFS has 1185 reviews with an overall average rating of 4.6.
CRM Customer Engagement Center
Gartner defines the CRM Customer Engagement Center market as a cohesive set of software built around core case management tools, used to provide customer service and support by engaging with customers, while intelligently orchestrating the processes, data, systems, and resources of an organization. CEC applications offer workflow management capabilities and may be used as a system of record for customer interactions. The orchestration of customer service and support processes through a CEC application involves both assisted and self-service moments within customer journeys. It is built around case management records and processes. Workflow is an important CEC component, in terms of an organization being able to orchestrate the processing of customer engagements for the best outcomes in an effortless, effective and timely way. In addition to case, workflow, and knowledge management, personalization and enrichment of customer engagements are crucial.
IFS has 1 product in CRM Customer Engagement Center market
Cloud ERP for Product-Centric Enterprises
Gartner defines cloud enterprise resource planning (ERP) for product-centric enterprises as a market for application technology that supports the automation of operational activities for the manufacturing, distribution, delivery and servicing of goods. Cloud ERP for product-centric enterprises is delivered under a SaaS license model (with frequent mandatory updates), where application support, infrastructure provisioning and management are the responsibility of the vendor.
IFS has 1 product in Cloud ERP for Product-Centric Enterprises market
Contact Center as a Service
Gartner defines contact center as a service (CCaaS) as solutions offering SaaS-based applications that enable customer service departments to manage multichannel customer interactions holistically from both a customer-experience and employee-experience perspective. CCaaS is a key technology platform used to support the customer service experience, whether it be self-service or assisted by customer service representatives. All organizations need to offer customer assistance. The preference is for remote support via voice and digital channels over physical presence in offices and stores, though it is common for organizations to offer multiple options.
IFS has 1 product in Contact Center as a Service market
Customer Relationship Management - Others
Reviews for 'Customer Relationship Management - Others'
IFS has 1 product in Customer Relationship Management - Others market
Enterprise Asset Management Software
Enterprise asset management (EAM) is a business application used most comprehensively by asset-intensive industries to execute, track and optimize inspections, maintenance and repair of industrial plants and equipment. Examples of these industries are heavy discrete and process manufacturing industries, oil and gas, rail, and power and utilities. An alternative term used for EAM is “computerized maintenance management system (CMMS),' which generally consists of small-scale, single-site applications with less functionality around parts management and resource scheduling.
IFS has 3 products in Enterprise Asset Management Software market
- 1 more product
Enterprise Business Process Analysis Tools
EBPA is a comprehensive approach toward business and process modeling aimed at transforming and improving business performance with an emphasis on cross-viewpoint (strategy, analysis, architecture, automation), cross-functional analysis to support strategic and operational decisions.
IFS has 1 product in Enterprise Business Process Analysis Tools market
Field Service Management
Gartner defines FSM as software suites that support FSPs whose technicians typically travel to customer locations to provide installation, repair, inspection and maintenance services for equipment and systems (consumer, commercial or industrial). FSPs may also manage, maintain and monitor these assets under a predefined service or maintenance contract.
IFS has 3 products in Field Service Management market
- 1 more product
Government ERP Solutions
ERP applications for government support and automate a range of administrative and operational business processes, including line-of-business, customer-facing, administrative and asset management aspects of an organization. Across governments, definitions of ERP can vary substantially in scope to include a broad portfolio of discrete line-of-business applications. Government-specific core ERP applications encompass automation for financial management, budget planning and management, human resources, payroll and procurement. Many government organizations have specific requirements that include contract, asset and grant management, and cashiering as part of the core capabilities they expect from these solutions. This Market Guide focuses on core ERP solutions for government.
IFS has 1 product in Government ERP Solutions market
IT Service Management Platforms
Gartner defines IT service management (ITSM) platforms as software that offers workflow management that enables organizations to design, automate, plan, manage, report on and deliver integrated IT services and related digital experiences. Supported practices include request, incident, problem, change, knowledge and configuration management, and case management, as well as interfaces for non-IT business needs. ITSM platforms are typically acquired as SaaS; however, they are also sold as on-premises deployments. I&O leaders select these solutions to be consumed by service desks and service operations, and are identifying opportunities for business workflows in other IT-adjacent departments.
IFS has 1 product in IT Service Management Platforms market
Mobile Workforce Management Software for Utilities
Mobile workforce management (MWM) products are industry-specific, commercial off-the-shelf (COTS) tools designed to optimize and manage field workforce activities and resources. Utility-focused MWM technology manages and enables field work requests from within MWM and other work-requesting systems, such as enterprise asset management (EAM), customer information systems (CIS), geospatial information systems (GIS) and advanced distribution management system (ADMS). Utility-focused MWM products are distinguished by their ability to handle utility-specific work requirements across the full asset life cycle of break/fix to scheduled, and asset-intensive work processes (including permit-to-construct, engineer-to-deploy and mutual-assistance). This is especially true for production systems (supply, treatment, delivery) and delivery networks within electric, gas and water utilities. MWM products must demonstrate that they are stand-alone (marketed, sold and installed separately from other enterprise systems offered by the vendor) and must integrate with utility-specific systems. For example, the MWM vendors should integrate with multiple ADMS, GIS and EAM products.
IFS has 2 products in Mobile Workforce Management Software for Utilities market