IFS is present in 11 markets with 17 products. IFS has 1364 reviews with an overall average rating of 4.6.
Asset Investment Planning Solutions for Energy and Utilities (Transitioning to Asset Investment Planning Solutions)
AIP solutions provide decision support in asset-intensive enterprises by identifying and prioritizing capital investment across the life cycle of their asset base, along with future demand forecasts. AIPs collect and integrate data such as asset conditions, failure forecasts, maintenance costs, criticality, budgets and risk from many enterprise solutions including ERP, enterprise asset management (EAM), program and portfolio management (PPM), asset performance management (APM) and geospatial information systems (GIS). AIPs assemble insights to analyze cashflow, performance and reliability under various scenarios to identify optimal investment plans.
IFS has 2 products in Asset Investment Planning Solutions for Energy and Utilities (Transitioning to Asset Investment Planning Solutions) market
CRM Customer Engagement Center
Gartner defines the CRM customer engagement center (CEC) as a cohesive set of software built around core case management tools, dedicated to providing customer service and support by engaging with customers, and intelligently orchestrating the processes, data, systems, and resources of an organization. CRM CEC is a key software platform used in delivering end-to-end customer service and support experiences. It enables customers to engage and interact with an organization as well as for the organization to orchestrate its internal and external processes and resources to fulfill the customer’s expected outcome.
IFS has 1 product in CRM Customer Engagement Center market
Cloud ERP for Product-Centric Enterprises
Gartner defines cloud enterprise resource planning (ERP) for product-centric enterprises as a market for application technology that supports the automation of operational activities for the manufacturing, distribution, delivery and servicing of goods. Cloud ERP for product-centric enterprises is delivered under a SaaS license model (with frequent mandatory updates), where application support, infrastructure provisioning and management are the responsibility of the vendor.
IFS has 1 product in Cloud ERP for Product-Centric Enterprises market
Contact Center as a Service
Gartner defines contact center as a service (CCaaS) as solutions offering SaaS-based applications that enable customer service departments to manage multichannel customer interactions holistically from both a customer-experience and employee-experience perspective. CCaaS is a key technology platform used to support the customer service experience, whether it be self-service or assisted by customer service representatives. All organizations need to offer customer assistance. The preference is for remote support via voice and digital channels over physical presence in offices and stores, though it is common for organizations to offer multiple options. The ambition is for customers to self-serve assistance, through web portals or chatbots. But it is also recognized that complex issues still need the support of employees. CCaaS technology is instrumental in orchestrating both self- and assisted-service engagement with customers. The technology can also manage the quality of engagement between the customer and the customer service representative, recognizing that premium customer experiences are achieved through premium employee experiences.
IFS has 1 product in Contact Center as a Service market
Customer Relationship Management
Customer Relationship Management (CRM) refers to products and services that enable organizations to manage, analyze, and enhance customer interactions. This category includes markets that support functions such as customer engagement, service delivery, experience personalization, and operational efficiency - aimed at improving customer satisfaction, loyalty, and business outcomes.
IFS has 1 product in Customer Relationship Management market
Enterprise Asset Management Software
Enterprise asset management (EAM) is a business application used most comprehensively by asset-intensive industries to execute, track and optimize inspections, maintenance and repair of industrial plants and equipment. Examples of these industries are heavy discrete and process manufacturing industries, oil and gas, rail, and power and utilities. An alternative term used for EAM is “computerized maintenance management system (CMMS),' which generally consists of small-scale, single-site applications with less functionality around parts management and resource scheduling.
IFS has 3 products in Enterprise Asset Management Software market
- 1 more product
Enterprise Business Process Analysis Tools
Enterprise business process analysis (EBPA) tools enable business and process modeling, manage process repositories and support analysis aimed at transforming and improving business performance. These tools emphasize cross-viewpoint (strategy, analysis, architecture, automation) and cross-functional analysis guiding strategic and operational decisions.
IFS has 1 product in Enterprise Business Process Analysis Tools market
Field Service Management
Gartner defines field service management (FSM) as modular software that manages work and commercial interactions for organizations whose workforces travel to remote locations. These workforces install, inspect, maintain and repair consumer, commercial or industrial equipment, assets and systems. FSM software may also help manage, maintain and monitor these under a predefined service or maintenance contract. FSM software is delivered primarily as cloud-based services and mobile apps; however, some FSM vendors also provide the option to deploy some or all components on-premises.
IFS has 3 products in Field Service Management market
- 1 more product
Government ERP Solutions
ERP applications for government support and automate a range of administrative and operational business processes, including line-of-business, customer-facing, administrative and asset management aspects of an organization. Across governments, definitions of ERP can vary substantially in scope to include a broad portfolio of discrete line-of-business applications. Government-specific core ERP applications encompass automation for financial management, budget planning and management, human resources, payroll and procurement. Many government organizations have specific requirements that include contract, asset and grant management, and cashiering as part of the core capabilities they expect from these solutions. This Market Guide focuses on core ERP solutions for government.
IFS has 1 product in Government ERP Solutions market
IT Service Management Platforms
Gartner defines IT service management (ITSM) platforms as software that offers cohesive workflow management and automation for organizations to plan, deliver, support and improve integrated IT services. ITSM platforms provide a system of record for ITSM practices, including request, incident, problem, change, knowledge, service level and configuration management. Typically offered as SaaS, ITSM platforms are also available for on-premises deployments as per organizational needs. ITSM platforms are key tools used to manage IT support issues and aid employee productivity. IT leaders require robust ITSM platforms to drive business value in the services they provide, and are increasingly looking for these products to support digital business transformation outside IT. By capturing, tracking and reporting on service-related activities across the estate, the platform acts as a coherent system of record for ITSM-related actions. ITSM platforms boost infrastructure and operations (I&O) teams’ efficiency through automating processes, streamlining decision making and providing seamless integration with third-party applications. As organizational needs grow, advanced multichannel support features enhance the end-user experience, helping IT services remain agile and aligned with business goals.
IFS has 1 product in IT Service Management Platforms market
Mobile Workforce Management Software for Utilities (Transitioning to Mobile Workforce Management Solutions for Power and Utilities)
Mobile workforce management (MWM) products are industry-specific, commercial off-the-shelf (COTS) tools designed to optimize and manage field workforce activities and resources. Utility-focused MWM technology manages and enables field work requests from within MWM and other work-requesting systems, such as enterprise asset management (EAM), customer information systems (CIS), geospatial information systems (GIS) and advanced distribution management system (ADMS). Utility-focused MWM products are distinguished by their ability to handle utility-specific work requirements across the full asset life cycle of break/fix to scheduled, and asset-intensive work processes (including permit-to-construct, engineer-to-deploy and mutual-assistance). This is especially true for production systems (supply, treatment, delivery) and delivery networks within electric, gas and water utilities. MWM products must demonstrate that they are stand-alone (marketed, sold and installed separately from other enterprise systems offered by the vendor) and must integrate with utility-specific systems. For example, the MWM vendors should integrate with multiple ADMS, GIS and EAM products.
IFS has 2 products in Mobile Workforce Management Software for Utilities (Transitioning to Mobile Workforce Management Solutions for Power and Utilities) market