The application delivery controller is a key component within enterprise and cloud data centers to improve availability, security and performance of applications. Application delivery controllers (ADCs) provide functions that optimize delivery of enterprise applications across the network. ADCs provide functionality for both user-to-application and application-to-application traffic, and effectively bridge the gap between the application and underlying protocols and traditional packet-based networks. This market evolved from the load-balancing systems that were developed in the latter half of the 1990s to ensure the availability and scalability of websites. Enterprises use ADCs today to improve the availability, scalability, end-user performance, data center resource utilization, security of their applications.
Reviews for 'Application Development, Integration and Management - Others'
Application security posture management (ASPM) tools continuously manage application risk through collection, analysis and prioritization of security issues from across the software life cycle. They ingest data from multiple sources, maintain an inventory of all software within an organization, correlate and analyze findings for easier interpretation, triage and remediation. They enable the enforcement of security policies and facilitate the remediation of security issues while offering a comprehensive view of risk across applications.
Gartner defines artificial intelligence applications in IT service management as tools that augment and extend IT service management (ITSM) workflows using AI. These analyze ITSM data and metadata (primarily found in ITSM platforms) to provide intelligent advice and actions on ITSM practices and workflows, such as IT service desk and support activities. This software can either be a stand-alone product, capabilities within an ITSM platform or an add-on to an ITSM platform.
Gartner defines the CRM customer engagement center (CEC) as a cohesive set of software built around core case management tools, dedicated to providing customer service and support by engaging with customers, and intelligently orchestrating the processes, data, systems, and resources of an organization.
Reviews for 'Data and Analytics - Others'
Digital employee experience management tools measure and help IT continuously improve employee sentiment toward and the performance of company-provided technology. They continuously surface actionable insights, drive self-healing automations, and optimize support and employee engagement via the near-real-time processing of aggregated data from endpoints, applications, employee sentiment and organizational context. These insights enable self-healing and can enhance employee interactions with self-service portals and chatbots. They also help IT support, asset management, procurement and other teams whose work depends on reliable information. DEX tools help IT improve the digital employee experience by quickly identifying and remediating technology issues. Benefits for IT teams include greater visibility of device and application performance, reliability and usage; reduced overhead through automation; and improved endpoint configuration and patch compliance. Benefits for the workforce include reduced digital friction that impedes productivity, the ability to offer feedback, faster issue resolution, and rightsized virtual and physical endpoints with optimized life spans.
Gartner defines an endpoint management tool as a platform or tool that provides configuration management, patching and deployment of operating systems and applications for computers or mobile devices. Endpoint management tools are used to provide management capabilities for endpoint devices of various operating systems. These tools help maintain cybersecurity hygiene and enable end-user computing operations and automation by facilitating operating system and application deployment, patching and configuration management.
The global industrial IoT platform delivers multiple integrations to industrial OT assets and other asset-intensive enterprises’ industrial data sources to aggregate, curate and deliver contextualized insights that enable intelligent applications and dashboards through an edge-to-cloud architecture. The global industrial Internet of Things (IIoT) platform market exists because of the core capabilities of integrated middleware software that support a multivendor marketplace of intelligent applications to facilitate and automate asset management decision making. IIoT platforms also provide operational visibility and control for plants, infrastructure and equipment. Common use cases are augmentation of industrial automation, remote operations, sustainability and energy management, global scalability, IT/operational technology (OT) convergence, and product servitization of industrial products. The IIoT platform monitors IoT endpoints and event streams, supports and/or translates a variety of manufacturer and industry proprietary protocols, analyzes data in the platform, at the edge and in the cloud, integrates and engages IT and OT systems in data sharing and consumption, enables application development and deployment and can enrich and supplement OT functions for improved asset management life cycle strategies and processes. In some emerging use cases, the IIoT platform may obviate some OT functions.
Hardware asset management (HAM) tools are software applications and technology used by enterprise companies to manage all types of hardware assets, including IT, line of business and facilities management — regardless of location and industry. Key functionality includes the ability to: - Discover, identify, normalize, aggregate and store data for hardware assets. - Reconcile and manage the complete asset life cycle: procurement, arrival, storage, provisioning, use, transfer, service and disposition. - Govern access, visibility and control to specific assets based on the user’s role. - Optimize and integrate with other IT and financial systems for data, processes and workflow. - Flexibly assign asset ownership to a person, department or location. - Scale in record size and number of records as the organization grows. - Share standardized reports, create custom reporting and export data into other reporting systems. - Offer APIs for asset information to be ingested/entered through integration with procurement systems, software asset management (SAM) solutions or inventoried through CMDB or network discovery tools — as well as bar codes or RFID tags.
Reviews for 'IT Infrastructure and Operations Management - Others'
Gartner defines IT service management (ITSM) platforms as software that offers cohesive workflow management and automation for organizations to plan, deliver, support and improve integrated IT services. ITSM platforms provide a system of record for ITSM practices, including request, incident, problem, change, knowledge, service level and configuration management. Typically offered as SaaS, ITSM platforms are also available for on-premises deployments as per organizational needs. ITSM platforms are key tools used to manage IT support issues and aid employee productivity. IT leaders require robust ITSM platforms to drive business value in the services they provide, and are increasingly looking for these products to support digital business transformation outside IT. By capturing, tracking and reporting on service-related activities across the estate, the platform acts as a coherent system of record for ITSM-related actions. ITSM platforms boost infrastructure and operations (I&O) teams’ efficiency through automating processes, streamlining decision making and providing seamless integration with third-party applications. As organizational needs grow, advanced multichannel support features enhance the end-user experience, helping IT services remain agile and aligned with business goals.
Gartner defines identity governance and administration (IGA) as the solution to manage the identity life cycle and govern access across on-premises and cloud environments. To accomplish this, IGA tools aggregate and correlate disparate identity and access rights data, and provide full capability controls over accounts and associated access. IGA solutions also fulfill the purpose of unifying and correlating identity data for organizations with multiple person and machine identity authoritative sources. This is done to provide a single view of identity (system of record) for their dependent processes and systems
Gartner defines a mobile application management (MAM) tool as an on-premises or SaaS tool specifically designed for the license management, distribution, securing and life cycle management of apps for mobile device platforms. Thus, MAM tools provide integration with public app store payment and licensing mechanisms (such as Apple's Volume Purchase Program [VPP]), an enterprise app store, and the ability to set policies related to security, usage and ongoing management for apps or groups of apps. At minimum, a MAM product supports native and HTML 5 apps. Many also support a variety of popular hybrid app architectures, which may be highly desirable based on a particular client's needs.
Mobile threat defense (MTD) products protect organizations from malicious threats on iOS and Android devices, at the device, network and application levels. To successfully attack a mobile device, mobile malware must circumvent the controls built into mobile OSs, such as those for app store curation and native mobile OS hardening. MTD products tend to focus on preventing and detecting anomalous behavior by collecting and analyzing indicators of compromise, as well as expected behavior. MTD products gather threat intelligence from the devices they support, as well as from external sources, and use an analysis engine that resides in the cloud, on-premises or on an MTD app installed on devices.
Gartner defines network access control (NAC) as technologies that enable organizations to implement policies for controlling access to corporate infrastructure by both user-oriented devices and Internet of Things (IoT) devices. Policies may be based on authentication, endpoint configuration (posture) or users' role/identity. NAC can also implement postconnect policies based on integration with other security products. For example, NAC could enforce a policy to contain the endpoint based on an alert from a SIEM. An organization should evaluate the following capabilities: • Device visibility/profiling • Access control • Security posture check • Guest management • Bidirectional integration with other security products.
Sales force automation (SFA) platforms are AI-enhanced tools that streamline sales tasks, helping teams manage buyer interactions across various channels. By using AI, these platforms optimize sales activities with advanced analytics and actionable insights, improving contact, pipeline and opportunity management. AI features like machine learning and natural language processing enable platforms to predict customer needs, personalize strategies and guide sellers through complex processes. AI-driven tools aid in forecasting and decision making, allowing teams to anticipate market trends and customer behaviors. SFA platforms enhance the user experience for sellers, ensuring scalability and facilitating seamless buyer-seller interactions and shared customer experiences, and providing leaders with visibility. SFA is a foundational sales platform implemented to automate and augment an organization’s core sales processes while utilizing AI and advanced analytics. It enhances the seller’s ability to engage with customers on all interaction touchpoints and devices. It not only optimizes sales-relevant tasks but also provides actionable next best actions for improved sales contact, pipeline and opportunity management.
Reviews for 'Security Solutions - Others'
The security threat intelligence products and services market refers to the combination of products and services that deliver knowledge (context, mechanisms, indicators, implications and action-oriented advice), information and data about cybersecurity threats, threat actors and other cybersecurity-related issues. The output of these products and services aims to provide or assist in the curation of information about the identities, motivations, characteristics and methods of threats, commonly referred to as tactics, techniques and procedures (TTPs). The intent is to enable better decision making and improve security technology capabilities to reduce the likelihood and impact of a potential compromise. Threat intelligence (TI) products and services support the different stages of a TI process life cycle. In particular, this involves defining the aims and objectives, collecting and processing intelligence originating from various sources, analyzing and disseminating it to different stakeholders within the organization, and regularly providing feedback on the entire process. These products and services support ongoing security investigations and assist in preventing future breaches by prioritizing infrastructure hardening. TI tools and services are most commonly cloud-based products and services, but can also be delivered “as a service.”
Software asset management (SAM) tools aim to decipher the complex and ever-changing world of software licensing. Core capability of SAM tools include discovery, normalization, reconciliation, optimization and reporting. SAM tools help address these common use cases: Discovery of software on on-premises, virtual and cloud platforms; Software entitlement management through a central repository, to track purchase data and contractual commitments; Spend management through demand forecasting, downgrading of entitlements, and reallocating of unused licenses or licenses assigned to leavers; Provision of software data insights by identifying licenses allocated to users and devices, software metering, providing usage data to procurement teams, and rightsizing. Ability to share data on software rationalization opportunities; Risk identification by detecting shadow usage, as well as end-of-life and end-of-support software; Increased collaboration between teams that participate in the software application life cycle, including all stakeholders internal and external to IT; Creation of reporting dashboards for operations teams and management.
VA solutions identify, categorize and prioritize vulnerabilities as well as orchestrate their remediation or mitigation. Their primary focus is vulnerability and security configuration assessments for enterprise risk identification and reduction, and reporting against various compliance standards. VA can be delivered via on-premises, hosted and cloud-based solutions, and it may use appliances and agents. Core capabilities include: - Discovery, identification and reporting on device, OS, software vulnerabilities and configuration against security-related criteria - Establishing a baseline for systems, applications and databases to identify and track changes in state - Reporting options for compliance, control frameworks and multiple roles Standard capabilities include: - Pragmatic remediation prioritization with the ability to correlate vulnerability severity, asset context and threat context that then presents a better picture of true risk for your specific environment - Guidance for remediating and configuring compensating controls - Management of scanner instances, agents and gateways - Direct integration with, or API access to, asset management tools, workflow management tools and patch management tools
Gartner defines zero trust network access (ZTNA) as products and services that create an identity and context-based, logical-access boundary that encompasses an enterprise user and an internally hosted application or set of applications. The applications are hidden from discovery, and access is restricted via a trust broker to a collection of named entities, which limits lateral movement within a network.