The application delivery controller is a key component within enterprise and cloud data centers to improve availability, security and performance of applications. Application delivery controllers (ADCs) provide functions that optimize delivery of enterprise applications across the network. ADCs provide functionality for both user-to-application and application-to-application traffic, and effectively bridge the gap between the application and underlying protocols and traditional packet-based networks. This market evolved from the load-balancing systems that were developed in the latter half of the 1990s to ensure the availability and scalability of websites. Enterprises use ADCs today to improve the availability, scalability, end-user performance, data center resource utilization, security of their applications.
Reviews for 'Application Development, Integration and Management - Others'
Application security posture management (ASPM) tools continuously manage application risk through collection, analysis and prioritization of security issues from across the software life cycle. They ingest data from multiple sources, maintain an inventory of all software within an organization, correlate and analyze findings for easier interpretation, triage and remediation. They enable the enforcement of security policies and facilitate the remediation of security issues while offering a comprehensive view of risk across applications.
Gartner defines artificial intelligence applications in IT service management as tools that augment and extend IT service management (ITSM) workflows using AI. These analyze ITSM data and metadata (primarily found in ITSM platforms) to provide intelligent advice and actions on ITSM practices and workflows, such as IT service desk and support activities. This software can either be a stand-alone product, capabilities within an ITSM platform or an add-on to an ITSM platform.
Gartner defines the CRM Customer Engagement Center market as a cohesive set of software built around core case management tools, used to provide customer service and support by engaging with customers, while intelligently orchestrating the processes, data, systems, and resources of an organization. CEC applications offer workflow management capabilities and may be used as a system of record for customer interactions. The orchestration of customer service and support processes through a CEC application involves both assisted and self-service moments within customer journeys. It is built around case management records and processes. Workflow is an important CEC component, in terms of an organization being able to orchestrate the processing of customer engagements for the best outcomes in an effortless, effective and timely way. In addition to case, workflow, and knowledge management, personalization and enrichment of customer engagements are crucial.
Digital employee experience (DEX) management tools measure and continuously improve the performance of and employee sentiment toward company-provided technology. Near-real-time processing of aggregated data from endpoints, applications, employee sentiment and organizational context surfaces actionable insights and drives self-healing automations, optimized support and employee engagement. Insights and self-healing can enhance employee interactions with self-service portals and chatbots. They also help IT support, asset management, procurement and other teams whose work depends on reliable information.
Reviews for 'Data and Analytics - Others'
Hardware asset management (HAM) tools are software applications and technology used by enterprise companies to manage all types of hardware assets, including IT, line of business and facilities management — regardless of location and industry. Key functionality includes the ability to: - Discover, identify, normalize, aggregate and store data for hardware assets. - Reconcile and manage the complete asset life cycle: procurement, arrival, storage, provisioning, use, transfer, service and disposition. - Govern access, visibility and control to specific assets based on the user’s role. - Optimize and integrate with other IT and financial systems for data, processes and workflow. - Flexibly assign asset ownership to a person, department or location. - Scale in record size and number of records as the organization grows. - Share standardized reports, create custom reporting and export data into other reporting systems. - Offer APIs for asset information to be ingested/entered through integration with procurement systems, software asset management (SAM) solutions or inventoried through CMDB or network discovery tools — as well as bar codes or RFID tags.
Reviews for 'IT Infrastructure and Operations Management - Others'
Gartner defines IT service management (ITSM) platforms as software that offers workflow management that enables organizations to design, automate, plan, manage, report on and deliver integrated IT services and related digital experiences. Supported practices include request, incident, problem, change, knowledge and configuration management, and case management, as well as interfaces for non-IT business needs. ITSM platforms are typically acquired as SaaS; however, they are also sold as on-premises deployments. I&O leaders select these solutions to be consumed by service desks and service operations, and are identifying opportunities for business workflows in other IT-adjacent departments.
Gartner defines identity governance and administration (IGA) as the solution to manage the identity life cycle and govern access across on-premises and cloud environments. To accomplish this, IGA tools aggregate and correlate disparate identity and access rights data, and provide full capability controls over accounts and associated access. IGA solutions also fulfill the purpose of unifying and correlating identity data for organizations with multiple person and machine identity authoritative sources. This is done to provide a single view of identity (system of record) for their dependent processes and systems
Gartner defines a mobile application management (MAM) tool as an on-premises or SaaS tool specifically designed for the license management, distribution, securing and life cycle management of apps for mobile device platforms. Thus, MAM tools provide integration with public app store payment and licensing mechanisms (such as Apple's Volume Purchase Program [VPP]), an enterprise app store, and the ability to set policies related to security, usage and ongoing management for apps or groups of apps. At minimum, a MAM product supports native and HTML 5 apps. Many also support a variety of popular hybrid app architectures, which may be highly desirable based on a particular client's needs.
Mobile threat defense (MTD) products protect organizations from malicious threats on iOS and Android devices, at the device, network and application levels. To successfully attack a mobile device, mobile malware must circumvent the controls built into mobile OSs, such as those for app store curation and native mobile OS hardening. MTD products tend to focus on preventing and detecting anomalous behavior by collecting and analyzing indicators of compromise, as well as expected behavior. MTD products gather threat intelligence from the devices they support, as well as from external sources, and use an analysis engine that resides in the cloud, on-premises or on an MTD app installed on devices.
Gartner defines network access control (NAC) as technologies that enable organizations to implement policies for controlling access to corporate infrastructure by both user-oriented devices and Internet of Things (IoT) devices. Policies may be based on authentication, endpoint configuration (posture) or users' role/identity. NAC can also implement postconnect policies based on integration with other security products. For example, NAC could enforce a policy to contain the endpoint based on an alert from a SIEM. An organization should evaluate the following capabilities: • Device visibility/profiling • Access control • Security posture check • Guest management • Bidirectional integration with other security products.
Gartner defines sales force automation platforms as AI-augmented tools supporting automation and capture of sales activities, processes and administrative tasks, facilitating initiation, engagement and documentation of buyer-seller interactions through multiexperience and channel-agnostic approaches and devices. They leverage advanced analytics to support actionable insights, tracking and monitoring sales contact, pipeline and opportunity management; guided selling; and forecasting process execution. Optimal UX for sales managers or leadership extends beyond internal use cases, and is scalable to support buyer-seller intermediation and shared prospect/customer experiences. These platforms incorporate AI features beyond add-on products in predictive and prescriptive analytics, ML and NLP, enhancing processes and customer interactions. Sales force automation (SFA) is a foundational sales technology implemented to automate and augment an organization’s core sales processes. Leveraging AI and advanced analytics, it enhances the seller’s ability to engage with customers across various interaction touchpoints and devices. It not only streamlines administrative tasks, but also provides actionable insights for improved sales contact, pipeline and opportunity management.
Reviews for 'Security Solutions - Others'
Software asset management (SAM) tools are solutions that provide automation to support tasks required to produce and maintain compliance with independent software vendor (ISV) license use rights, while improving an organization’s ability to proactively identify and optimize software risk and spend. SAM tools provide in-depth software asset analysis through: - Conducting discovery - Analyzing software license entitlements - Automating the collection of software consumption data - Establishing ISV effective license position (ELP) - Governing software assets - Optimizing software value delivery - Sharing information with other tools and stakeholders
Gartner defines a unified endpoint management (UEM) tool as a software-based tool that provides agent and agentless management of computers and mobile devices through a single console. Modern UEM tools: Provide a user-centric view of devices across device platforms; Offer agent and/or agentless management through native Windows endpoint, macOS, Linux and Chrome OS controls. Offer agentless mobile management through native Apple iOS/iPad OS and Google Android controls; Aggregate telemetry and signals from identities, apps, connectivity and devices to inform policy and related actions; Aggregate and analyze technology performance and employee experience data; Integrate with identity, security and remote access tools to support zero-trust access and contextual authentication, vulnerability, policy, and configuration and data management; Manage nontraditional devices, including Internet of Things (IoT) devices, wearables and rugged handhelds.
VA solutions identify, categorize and prioritize vulnerabilities as well as orchestrate their remediation or mitigation. Their primary focus is vulnerability and security configuration assessments for enterprise risk identification and reduction, and reporting against various compliance standards. VA can be delivered via on-premises, hosted and cloud-based solutions, and it may use appliances and agents. Core capabilities include: - Discovery, identification and reporting on device, OS, software vulnerabilities and configuration against security-related criteria - Establishing a baseline for systems, applications and databases to identify and track changes in state - Reporting options for compliance, control frameworks and multiple roles Standard capabilities include: - Pragmatic remediation prioritization with the ability to correlate vulnerability severity, asset context and threat context that then presents a better picture of true risk for your specific environment - Guidance for remediating and configuring compensating controls - Management of scanner instances, agents and gateways - Direct integration with, or API access to, asset management tools, workflow management tools and patch management tools
Gartner defines zero trust network access (ZTNA) as products and services that create an identity and context-based, logical-access boundary that encompasses an enterprise user and an internally hosted application or set of applications. The applications are hidden from discovery, and access is restricted via a trust broker to a collection of named entities, which limits lateral movement within a network.