DEX tools help IT leaders measure and continuously improve the technology experience that companies offer to their employees — often called the digital employee experience. Near-real-time processing of data aggregated from endpoints, applications, employee sentiment, along with information on organizational context, helps surface actionable insights that drive self-healing automations and engage employees, moving them toward optimal behaviors.
DEM technologies monitor the availability, performance and quality of an end-user experience when using a Cloud, SaaS or web application. This can include employees such as users accessing their intranet or corporate CRM website and customers such as customers of a retail website. DEM technologies seek to observe and model users’ behavior as a continuous flow of interactions in the form of user journeys.