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Cloud ERP for Service-Centric Enterprises

Cloud ERP for Service-Centric Enterprises Reviews and Ratings

What are Cloud ERP for Service-Centric Enterprises?

Gartner defines the market for cloud ERP for service-centric enterprises as a market for application technology that supports the automation of operational activities for service-centric (nonproduct) industries, including financial management, order-to-cash, source-to-pay, human capital management and other administrative capabilities. Cloud ERP for service-centric enterprises is delivered under a SaaS license model (with frequent mandatory updates), where application support, infrastructure provisioning and management are the responsibility of the vendor.

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Focus ERP
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Workday Platform
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Focus ERP
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Microsoft Dynamics 365 Business Central
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Oracle NetSuite ERP
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Oracle Fusion Cloud ERP
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Workday Platform
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Microsoft Dynamics 365 Finance
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Workday Platform
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Sage Intacct
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Oracle Fusion Cloud ERP

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Logo of Workday Platform

Workday Platform

By Workday

4.5
(485 Ratings)
customers choice 2025

In this new era of human-machine collaboration to get work done, Workday’s 20-year foundation in HR and finance empowers organizations to navigate complexity and achieve unprecedented business outcomes. Workday unites an organization's HR, financial, and operational data in one powerful AI platform, using unique data, and AI agents. This next generation of AI keeps humans at the center and is embedded directly into the platform—improving efficiency and agility. By bringing data together from across the organization, Workday improves decision-making. Automation and insights free up teams for more meaningful work. Coupled with extensibility, companies of every size can drive innovation and optimize performance on Workday.

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Logo of Sage Intacct

Sage Intacct

By Sage

4.2
(463 Ratings)

Sage Intacct is a software designed for financial management and accounting automation. It offers features including core accounting, real-time reporting, accounts payable and receivable, cash management, and project accounting. The software enables organizations to streamline financial operations, improve visibility into financial data, and manage multi-entity and global consolidations. By providing automated workflows and comprehensive audit trails, Sage Intacct addresses the need for accurate financial tracking and regulatory compliance. This software is used to optimize financial processes and support informed business decision-making through its integration capabilities with various business systems.

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Microsoft Dynamics 365 Finance

By Microsoft

4.3
(423 Ratings)

Microsoft Dynamics 365 Finance software is designed to help organizations manage their financial operations by automating and optimizing financial processes such as budgeting, forecasting, accounting, and reporting. The software provides features for tracking and analyzing financial performance, managing cash flow, and ensuring compliance with regulatory standards. It supports integration with other business applications and offers tools for process automation and data analytics. By enabling real-time financial insights and centralized financial management, the software addresses needs related to financial visibility and operational efficiency, assisting businesses in making informed decisions and improving accuracy in financial activities.

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SAP Cloud ERP

By SAP

4.3
(262 Ratings)

SAP Cloud ERP (formerly SAP S/4HANA Cloud) is a modular enterprise resource planning (ERP) software, powered by AI and analytics, that integrates core business functions including finance, supply chain, manufacturing, procurement, and sales. It enables users to run mission-critical operations in real time from anywhere, introduce new business models in any industry, and expand globally.

SAP Cloud ERP is a SaaS product and can also be deployed in a hybrid landscape for quicker time to value. SAP Cloud ERP is the foundational component of the SAP Business Suite, a seamlessly integrated system of applications, data, and AI that connects and optimizes every part of your business, enabling smarter decisions, real-time insights, and intelligent automation.

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Oracle Fusion Cloud ERP

By Oracle

4.3
(215 Ratings)

Oracle Fusion Cloud ERP is a software designed to help organizations manage and automate core business processes such as financial management, procurement, project management, and risk management. The software offers features for general ledger, accounts payable and receivable, expense tracking, and revenue management. It provides tools for budgeting, forecasting, and analytics to support decision making and compliance. The software supports integration with other applications and adapts to changing regulatory requirements. Through centralized operations and real-time insights, it addresses the need for improved efficiency, accuracy, and visibility in enterprise resource planning activities across various industries.

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Acumatica Cloud ERP

By Acumatica

4.4
(158 Ratings)

Acumatica Cloud ERP is a software designed for enterprise resource planning, offering features such as financial management, project accounting, customer relationship management, inventory control, and supply chain management. The software provides tools for automating business processes and offers real-time visibility into key operations. It supports multi-entity, multi-currency, and multi-language capabilities, enabling organizations to manage distributed operations and global business processes. The software integrates with various business applications and supports mobile access to critical data, aiming to improve operational efficiency and decision-making. Acumatica Cloud ERP is used by organizations to address challenges in streamlining workflows and increasing oversight across departments.

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Microsoft Dynamics 365 Business Central

By Microsoft

4.4
(154 Ratings)

Microsoft Dynamics 365 Business Central is a business management software designed to help organizations streamline operations, automate processes, and manage financials, sales, service, and supply chain activities. The software integrates various business functions including accounting, project management, inventory, and purchasing into a single unified system, enabling organizations to gain comprehensive insights and improve decision-making. It supports process automation, data analysis, and facilitates compliance with regulatory requirements. The software is suitable for coordinating business resources and simplifying operational workflows, addressing challenges related to visibility, efficiency, and scalability in an organization’s day-to-day management.

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Oracle NetSuite ERP

By Oracle

4.3
(141 Ratings)

Oracle NetSuite ERP is a software designed to support business management by automating and streamlining core processes, including accounting, inventory management, order processing, procurement, and human resources. The software integrates financial management and reporting features to help organizations manage their finances and comply with regulatory requirements. It offers modules for supply chain management, purchasing, and production planning to improve operational efficiency. Oracle NetSuite ERP provides dashboards, analytics, and customizable workflows to help businesses analyze performance and optimize processes. The software serves a variety of industries and is intended to address the needs of companies seeking to unify data and automate routine tasks in order to support growth and efficiency.

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Certinia ERP Cloud

By Certinia

4.1
(103 Ratings)

Certinia ERP Cloud is a software designed to streamline core business processes for organizations by offering functionalities such as financial management, accounting, procurement, project management, and analytics in a unified cloud-based platform. The software helps automate and integrate data across departments, enabling decision-makers to achieve greater visibility into operational performance. It provides tools for managing billing, revenue recognition, project tracking, and compliance requirements. By centralizing data and processes, Certinia ERP Cloud aims to address challenges related to manual workflows, disparate systems, and reporting inefficiencies across various enterprise functions.

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Logo of Oracle E-Business Suite (Legacy)

Oracle E-Business Suite (Legacy)

By Oracle

4.3
(93 Ratings)

Oracle E-Business Suite is a software suite that provides a comprehensive set of integrated applications for enterprise resource planning, supply chain management, human resources, and financial management. The software enables organizations to automate and streamline business processes across multiple departments, facilitating transaction processing, data analysis, and reporting. It offers functionalities such as procurement, inventory management, order management, and payroll processing to help businesses manage their core operational activities. Oracle E-Business Suite supports compliance and auditing requirements, ensures consistency in business operations, and addresses complex business challenges related to resource planning and process integration within organizations.

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Oracle PeopleSoft

By Oracle

4.1
(70 Ratings)

Oracle PeopleSoft is an enterprise software designed to manage core business processes such as human resources, financial management, supply chain operations, and customer relationship management. The software offers modules that support workforce management, payroll, benefits administration, procurement, and analytics, aiming to enhance organizational efficiency and streamline end-to-end transactional workflows. PeopleSoft facilitates automation of administrative tasks, centralizes business data, and enables organizations to comply with regulatory requirements. The software provides tools for reporting, process optimization, and integration with other enterprise systems, addressing common business challenges related to scalability, data accuracy, and operational consistency.

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Logo of Infor Financials & Supply Management

Infor Financials & Supply Management

By Infor

4.1
(68 Ratings)

Infor Financials & Supply Management is a cloud-based solution that unifies core financials, global ledger, procurement, asset management, and inventory management in a single, integrated platform. Designed to support operational efficiency and real-time decision-making, the solution helps organizations automate processes, improve compliance, and reduce costs. Built on a modern, multi-tenant architecture, it delivers scalability, industry-specific capabilities, and intuitive user experiences. Infor FSM is ideal for organizations seeking to enhance visibility, control, and agility across finance and supply chain functions while supporting long-term business growth.

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Logo of Focus ERP

Focus ERP

By Focus Softnet

4.3
(52 Ratings)

Focus ERP is an enterprise resource planning software designed to integrate and automate core business processes such as finance, supply chain, sales, inventory, production, and human resource management. The software provides tools for managing accounting, procurement, order processing, project management, and warehouse operations. It supports multi-currency and multi-company functionalities to accommodate businesses operating across various regions. Focus ERP aims to improve organizational visibility, streamline workflow, and facilitate informed decision-making by offering real-time data access and reporting capabilities. The software is configurable to adapt to different industry requirements and assists businesses in addressing operational efficiency and process optimization challenges.

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Logo of Unit4 ERP

Unit4 ERP

By Unit4

4.2
(50 Ratings)

Unit4 ERP is an enterprise resource planning software designed to support organizations in managing their core business processes, including finance, procurement, project management, human resources, and reporting. The software enables organizations to integrate and automate workflows, streamline data management, and enhance operational efficiency. Unit4 ERP provides configurable modules that facilitate process optimization and compliance with internal policies and external regulations. The software aims to assist businesses in adapting to changes, improving transparency, and supporting decision-making through centralized data and analytics, offering tools that help organizations address challenges related to scalability and the complexity of managing diverse functions across departments.

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Logo of Ramco ERP

Ramco ERP

By Ramco Systems

4.2
(45 Ratings)

Ramco offers post-modern and cognitive ERP software on cloud transforming organizations to digital enterprises. Ramco ERP is a comprehensive cloud ERP solution catering to the needs of fast-growing enterprises embarked on digital transformation. Ramco's cognitive and post-modern ERP software help optimize complex business processes and enables organizations to thrive digitally. Ramco ERP offers the following benefits: a unified solution, flexible workflow-based approach, in-memory based real-time optimization engine, a cognitive & self-learning solution and powerful analytics. Ramco ERP is scalable and can be deployed on cloud or on premises. It supports integration with most of the existing business applications. Ramco ERP is for any organization who wants to optimize their operations, embrace transformation and thrive digitally. Ramco ERP caters to both medium and large-scale enterprises.

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Logo of Microsoft Dynamics GP (Legacy)

Microsoft Dynamics GP (Legacy)

By Microsoft

3.8
(34 Ratings)

Microsoft Dynamics GP is an enterprise resource planning software designed to assist organizations with financial management, human resources, manufacturing, supply chain management, and business analytics. The software provides modules for accounting, payroll, inventory control, purchasing, sales, and project management. It aims to automate and streamline core business processes while offering tools for reporting and compliance. Dynamics GP supports integration with other Microsoft products and allows for customization to fit diverse operational needs. The software addresses the challenge of managing disparate business functions by consolidating information and processes within a unified system to improve efficiency and decision-making.

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Logo of SAP Business ByDesign

SAP Business ByDesign

By SAP

4.3
(34 Ratings)

SAP Business ByDesign is a cloud-based enterprise resource planning software that integrates core business functions such as finance, human resources, sales, procurement, project management, and supply chain management into a unified platform. The software enables organizations to automate business processes, manage operations, and gain insight through analytics and real-time reporting. Designed to support scalability, the software addresses the needs of growing businesses by streamlining workflows and facilitating informed decision-making through centralized data management. It offers modules that cover various business areas, allowing companies to enhance operational efficiency and maintain regulatory compliance within a single solution.

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Logo of Infor Lawson (Legacy)

Infor Lawson (Legacy)

By Infor

3.7
(31 Ratings)

Infor Lawson is an enterprise resource planning software that integrates various business functions such as human resources, finance, procurement, and supply chain operations. The software is designed to support process automation and streamline workflows, helping organizations manage core business activities more efficiently. It provides modules that facilitate data consolidation and reporting, offering tools for compliance tracking and operational analysis. Infor Lawson addresses the need for centralized administration of key business processes and aims to improve accuracy in transactional tasks while reducing manual intervention. The software supports integration with other applications, allowing organizations to maintain consistency across departments and enhance organizational transparency in financial and workforce management.

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Logo of Microsoft Dynamics AX (Legacy)

Microsoft Dynamics AX (Legacy)

By Microsoft

3.6
(28 Ratings)

Microsoft Dynamics AX is an enterprise resource planning software designed to support organizations in managing core business processes, including finance, human resources, supply chain, manufacturing, and project management. The software provides integrated modules for handling transactions, budgeting, production planning, inventory management, procurement, and payroll. It enables automation of standard workflows to help increase operational efficiency and maintain compliance with industry requirements. Dynamics AX is built to offer scalability for businesses and allows customization to address specific organizational needs. Its architecture facilitates data sharing across departments, enabling improved coordination and informed decision-making. The software addresses business challenges related to process streamlining, resource optimization, and operational visibility within medium to large enterprises.

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Deltek Maconomy

By Deltek

3.6
(20 Ratings)

Deltek Maconomy is an enterprise resource planning software designed for professional services organizations to manage business operations such as project management, resource allocation, finance, and time tracking. The software provides integrated functionality for handling accounting, invoicing, budgeting, and reporting within a unified platform. Deltek Maconomy helps automate workflows and supports compliance with regulatory requirements. Its features aim to streamline processes and provide visibility into project performance, enabling organizations to optimize resource use and manage profitability. The software addresses challenges related to project-based financial management and fosters efficiency in administrative tasks by centralizing business data.

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Features of Cloud ERP for Service-Centric Enterprises

Updated November 2025

Mandatory Features:

  • Financial management system capabilities that provide visibility into an enterprise’s financial position through automation and process support for any activity that has a financial impact

  • Order-to-cash (O2C) capabilities that provide the framework for the financial supply chain that supports the mission of an organization to make money by providing services to customers. O2C integrates financial and operational processes within an organization, and must be robust for transactional support and analytics to coordinate enterprise operations

  • Source-to-pay capabilities, including the ability to pay for and manage supply of goods, services and people in support of delivery of revenue-generating services. Included are e-sourcing, contract management, e-purchasing, accounts payable, supplier engagement and collaboration, payments and procurement of services

  • Human capital management functions that relate to administrative HR and talent management business requirements, including core HR data management, employee life cycle transactions, and position management

Gartner Research

Magic Quadrant for Cloud ERP for Service-Centric EnterprisesCritical Capabilities for Cloud ERP for Service-Centric Enterprises
Gartner Peer Insights 'Voice of the Customer': Cloud ERP for Service-Centric Enterprises

Top Trending Products

Workday PlatformMicrosoft Dynamics 365 Business CentralSAP Cloud ERPMicrosoft Dynamics 365 FinanceOracle NetSuite ERPSage IntacctSAP Business ByDesignAcumatica Cloud ERPCGI MomentumOracle PeopleSoft

Popular Product Comparisons

Microsoft Dynamics 365 Finance vs Sage IntacctOracle NetSuite ERP vs Sage IntacctAcumatica Cloud ERP vs Sage IntacctMicrosoft Dynamics 365 Finance vs Oracle NetSuite ERPMicrosoft Dynamics 365 Business Central vs Sage Intacct

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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