"Flexibility in Programming Meets Concerns Over Technical Support Priorities"

Submitted
3.0
3.0
Overall User Rating

Product(s): SAP SuccessFactors HCM

Overall Comment:"Overall the software is great but some of release item aren't fully thought out with end use in mind at time. "

Lessons Learned

Description
Description

What do you like most about the product or service?

The flexibility to be able to program to our business needs.

Description
Description

What do you dislike most about the product or service?

Technical support seems to focus more on KPI's time to close tickets versus helping the customer resolve their issue.

Evaluation & Contracting

Description

Why did you purchase this product or service?

  • Don't know
Description

What were the key factors that drove your decision?

  • Don't know
Description

Which other vendors did you consider in your evaluation?

  • Workday
  • Oracle

Integration & Deployment

Service & Support

3.0

Product Capabilities

4.0

Additional Context

Description

Deployment architecture

Cloud (SaaS or PaaS or IaaS)
Description

In which country(s) did your deployment take place?

United States|Belgium|Canada|Italy|Mexico
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
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