Hardware (HW) maintenance contracts for data center and network equipment may cover hardware replacement, on-site field engineering, technical support and proactive monitoring. The focus of this market is on the independent, third-party market for data center and network maintenance. This is maintenance provided independently from the OEMs, often referred to as 'TPM' (third-party maintenance), 'unauthorized maintenance' or 'alternative maintenance.' A hybrid maintenance strategy — using OEM-authorized and OEM-independent maintenance — is becoming more common in the hardware support market, with a thriving ecosystem of independent support providers for server, storage and networking equipment. End-user customers are selectively using TPMs to cost-effectively extend the life of IT assets, control OEM-forced upgrades, and save money.
"Service Express Impresses with Comprehensive Knowledge and Flexibility"
I am truly impressed with Service Express's customer service and knowledge. They explained everything in detail and answered all my questions. When there were things they could not help us with, they offered comparable options. They were very flexible on giving us time and working with us as we re-did the things we were needing. They were very patient with us throughout the whole process.
""Exceptional service and diverse offerings at Parkplace vendor""
I have been working with Parkplace for a very long time. The service is very smooth compared to other vendors and the resolution is very quick and most of our problems are solved with the resolution provided.
"cXtec Review"
Ordering network gear and drop shipping to remote locations has been a smooth process. Prices are very competitive.
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See All Alternatives"Evernex is a great TPM to work with"
I have worked with Evernex for 3 years. They are very responsive and knowledgeable. Easy to work with and get the Job done right.
"Responsive, Agile and Dedicated"
Very strong partner that brings creative solutions to the table. Flexible, adaptable and willing to invest in the partnership.
"Datacenter Maintenance support"
Overall experience was so good, they are trying to understand our requirements and they are able to provide the right solution.
Competitor or alternative data is currently unavailable
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