"service Desk Plus Cloud: A True IT Game Changer in our Company"

Submitted
5.0
5.0
Overall User Rating

Product(s): ServiceDesk Plus

Overall Comment:"Our overall experience with SDP has been exceptional. The platform has bought structure, visibility and efficiency to our IT Service management since we have 3 instances and being a sinf=gle implementer, it is being so fun and exciting, day by day it is thrilled with my organizational requirement is being vast , i could able to customize them with the help of the very friendly support and development team."

Lessons Learned

Description
Description

What do you like most about the product or service?

The scalability of the product, the captive UI, AI powered functionality, User friendly and easy accessiblity, Multi option integration, could enable to process through Mobile application too.

Description
Description

What do you dislike most about the product or service?

The initial configuration was bit difficult since multiple features were present but due to the user friendly navigations i started remembering all this feature

Evaluation & Contracting

5.0
Description

Why did you purchase this product or service?

  • Improve business process outcomes
  • Create internal/operational efficiencies
  • Drive revenue growth
  • Reduce time to market
  • Improve business process agility
  • Cost management
  • Improve supplier or partner relationships
  • Improve customer relations/service
  • Improve compliance & risk management
  • Enhance decision making
  • Drive innovation
Description

What were the key factors that drove your decision?

  • Overall cost
  • Strong customer focus
  • Breadth of services
  • Financial/organizational viability
  • Strong services expertise
  • Strong user community
  • Strong consulting partnership
  • Pre-existing relationships
  • Product roadmap and future vision
  • Product functionality and performance
Description

Which other vendors did you consider in your evaluation?

  • ServiceNow
  • SolarWinds
  • Microsoft
  • Hornbill
  • IBM
  • Help Desk Technology
  • Other...
  • ITinvolve
  • HCLTech (HCLSoftware)
Description
Resolve Ai, Auto Intell

Integration & Deployment

5.0

Service & Support

5.0

Product Capabilities

5.0

Additional Context

Description

Deployment architecture

Cloud (SaaS or PaaS or IaaS)
Description

In which country(s) did your deployment take place?

India|Singapore|Philippines|Indonesia|United States|United Kingdom
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
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