This review is written in Spanish.
"Experiencia con soporte remoto y monitoreo de equipos a gran escala"
Submitted
Product(s): SolarWinds DameWare Remote Support
Overall Comment:"Nos a proporcionado un excelente rendimiento para dar soporte remoto a los mas de 6000 equipos que tenemos el agente, tambien monitoreamos por medio de SolarWinds los equipos de mayor impacto"
Lessons Learned
What do you like most about the product or service?
Es facil de usar, y ofrece una amplia variedad de opciones para su monitoreo y soporte
What do you dislike most about the product or service?
En Solar Winds el proceso para agregar los nodos, no me gusta que cada caracter que lleno, la pagina se actualiza y esto ocasiona que tenga que invertir mas tiempo cuando se agregan nuevos nodos.
Evaluation & Contracting
Why did you purchase this product or service?
- Drive innovation
- Improve business process outcomes
- Improve compliance & risk management
What were the key factors that drove your decision?
- Strong services expertise
- Product functionality and performance
- Strong customer focus
Which other vendors did you consider in your evaluation?
- RealVNC
- TeamViewer
- Other...
Anydesk
Integration & Deployment
Service & Support
Product Capabilities
Additional Context
Deployment architecture
On-premises
In which country(s) did your deployment take place?
Honduras