Service Orchestration and Automation Platforms Reviews and Ratings
What are Service Orchestration and Automation Platforms?
Gartner defines the service orchestration and automation platform (SOAP) market as encompassing solutions that empower organizations to manage and automate their entire technology stack, including workloads, workflows, resource provisioning and data pipelines.
SOAPs empower infrastructure and operations (I&O) leaders to streamline and accelerate the delivery of business services. These platforms integrate workflow orchestration, workload automation and resource provisioning across an organization’s hybrid IT landscape. By automating and optimizing these processes, SOAPs enable organizations to rapidly deploy workloads, enhance operational efficiency and achieve significant cost savings while ensuring high availability and business continuity.
SOAPs enhance traditional workload automation by supporting use cases in data pipelines, cloud-native infrastructures and application architectures. They complement and integrate with DevOps toolchains, enabling organizations to achieve customer-centric agility, reduce costs, improve operational efficiency and establish standardized processes across their entire IT landscape.
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Control-M accelerates business outcomes by orchestrating complex workflows across hybrid, cloud, and on-prem environments. With centralized visibility and governance, it simplifies operational complexity, reduces risk, and increases agility. The platform’s predictive analytics, event-driven automation, and seamless integration with modern toolchains enable IT, data, and DevOps teams to automate data pipelines and application workflows reliably at scale. Backed by BMC’s expertise in intelligent automation, Control-M connects people, systems, and data to power sustainable growth and transformation.
Through predictive analytics, event-driven automation, and seamless integration with modern toolchains, Control-M helps organizations reduce risk, increase agility, and accelerate innovation. Backed by BMC’s expertise in intelligent automation, it connects people, systems, and data to power sustainable growth and enterprise transformation.
OpCon is an automation software designed to help organizations streamline and manage complex workflows across multiple environments and platforms. The software facilitates the scheduling, execution, and monitoring of business and IT processes, enabling users to reduce manual intervention and improve operational efficiency. OpCon supports a wide range of integrations, allowing for centralized orchestration of tasks such as data transfer, batch processing, and event-driven automation. The software offers features for error handling, reporting, and compliance, addressing the need for reliable and auditable automation in industries with stringent regulatory requirements. By automating repetitive processes, OpCon seeks to minimize risk associated with human error and provide consistent delivery of business services.
Universal Automation Center (UAC) Service Orchestration and Automation Platform (SOAP) solution is designed to centrally manage and orchestrate tasks and processes across hybrid IT environments - from on-prem to the cloud in real-time. UAC automates and orchestrates your IT and business processes, securely manages file transfers, and centralizes the management of complex IT job scheduling and workload automation solutions. With event-driven automation technology, it is now possible to achieve real-time automation across your entire hybrid IT environment.
RunMyJobs by Redwood is a SaaS enterprise automation fabric solution for automating complex end-to-end processes with a focus on both SAP and non-SAP environments. As an SAP Certified App that’s purpose-built to integrate with SAP’s entire landscape, it delivers reduced risk, faster time-to-value and long-term reliability to SAP customers. It supports clean core strategies and helps solve business challenges more efficiently. RunMyJobs is designed for enterprises across diverse sectors including manufacturing, utilities, retail and banking with an emphasis on those leveraging intricate ERP landscapes. It provides comprehensive orchestration, management, and monitoring of workflows across applications, services, servers and architectures, offering the flexibility to adapt to evolving tech landscapes. It combines power with ease of use, enabling organizations to optimize operations, minimize manual work and reallocate resources towards strategic innovation.
Resolve Actions is the enterprise automation layer that drives the Resolve Platform. The Actions platform orchestrates complex, cross-domain processes across ITSM, network, cloud, and security systems in real time. The platform’s visual builder and 5,000+ prebuilt workflows accelerate delivery and standardize execution. Event-driven orchestration and AI agents power proactive remediation, service fulfillment, and infrastructure automation at scale. Secure, compliant, and extensible, Resolve Actions eliminates manual triage, cuts ITSM costs, and drives measurable performance improvements across IT operations for Zero Ticket IT.
HCL Automation Orchestrator Suite is software designed to automate and orchestrate IT and business processes across various environments. The software enables the integration of workflows, tasks, and applications to streamline repetitive operations, reduce manual intervention, and improve efficiency. It offers features such as process modeling, policy-driven automation, centralized management, and real-time monitoring to support enterprise automation objectives. The software addresses business challenges related to operational complexity, scalability, and resource optimization by providing a unified platform for managing end-to-end automation workflows within organizations.
Micro Focus Operations Orchestration (OO) is an enterprise-scale orchestrator that automates and orchestrates end-to-end processes. In one visual low-code/no-code workflow designer, drag and drop out-of-the-box operations from the content library, debug with breakpoints, and generate integration content in minutes using the API content generator. With decision-making, data-manipulation, and error-handling logic, you can define and control all steps in your automation flows. RPA robots are available to automate interfaces with difficult or no APIs. OO offers a unified RPA and orchestration experience so you can do all your work in one User Interface (UI).
Microsoft System Center 2016 is a software designed for managing data center resources, private clouds, and client devices. It provides a unified management platform for tasks such as monitoring the health and performance of IT infrastructure, deploying and updating servers, automating workflows, and ensuring compliance with organizational policies. The software offers capabilities for backup and recovery, virtualization management, and automation of repetitive IT tasks, contributing to improved operational efficiency. It supports integration with various Microsoft and third-party products, enabling centralized administration of physical and virtual environments within enterprises.
Azure Automation is a software designed to automate cloud and on-premises tasks, supporting process automation, configuration management, and update management. The software enables users to create, monitor, and deploy automation scripts for recurring tasks such as resource provisioning, configuration updates, and patching. It helps organizations enforce consistent policies, reduce manual efforts, and optimize operational efficiency by orchestrating workflows and managing resources at scale. Azure Automation integrates with other cloud services to facilitate comprehensive management of virtual machines, applications, and infrastructure, allowing for streamlined and reliable operational processes across hybrid environments.
Symphony by Business Core Solutions is an Agentic-AI driven automation and orchestration platform that supports IT and operational processes. It provides low code workflow orchestration, background job automation, testing automation, discovery functions and infrastructure actions. Symphony includes an AI assistant for natural language interactions and an agentic automation capability that interprets events from systems, identifies required actions and can initiate workflows autonomously. The platform is used to standardize operational procedures, reduce manual steps and coordinate tasks across environments through a unified execution layer.
Pliant is a software designed to automate and orchestrate IT processes across multiple systems and platforms. The software provides a low-code interface that enables users to create, manage, and execute workflows intended to streamline complex operations, including application deployment, system monitoring, and incident response. It integrates with various APIs and infrastructure components to facilitate interoperability and reduce manual tasks associated with IT management. Pliant addresses the business problem of operational inefficiency by allowing organizations to standardize and accelerate repetitive processes, helping to minimize errors and optimize resource allocation in dynamic technology environments.
Azure Logic Apps is a software that enables users to automate workflows and integrate applications, data, services, and systems across cloud and on-premises environments. The software provides a visual designer for constructing workflows that orchestrate complex processes, connect disparate services through prebuilt connectors, and manage data transfer and processing. Azure Logic Apps addresses business problems related to process automation, integration across diverse platforms, and streamlining enterprise operations without the need for extensive custom code. Users can schedule tasks, handle event-based triggers, and facilitate communication between enterprise systems. The software is designed to support scalability, flexibility, and ease of deployment in managing business workflows.
Automic Automation software enables enterprises to automate and orchestrate business processes and IT workflows across hybrid environments. The software provides tools for job scheduling, workload automation, and process integration, supporting the coordination of applications, data, and systems on-premises and in the cloud. Automic Automation assists organizations in managing complex dependencies, reducing manual intervention and errors, and ensuring consistent execution of tasks. Its features include automated provisioning, monitoring, and alerting to facilitate efficient operations, scalability, and compliance with internal policies. The software addresses challenges related to operational efficiency, resource optimization, and the need for continuous, reliable process execution.
Tidal is a software designed for workload automation and job scheduling across diverse IT environments. The software enables users to automate complex business processes by coordinating tasks, applications, and workflows, streamlining operations and improving resource allocation. Tidal supports integration with various platforms and applications, providing features such as event-based scheduling, real-time monitoring, and comprehensive reporting. The software addresses business needs related to reducing manual intervention, minimizing errors in job execution, and ensuring the timely completion of business-critical processes. Tidal is used for centralizing workload management, increasing operational efficiency, and maintaining consistency in enterprise IT operations.
Google Cloud Scheduler is a software that automates the execution of tasks such as batch jobs, big data operations, cloud infrastructure management, and other repetitive processes. It enables users to schedule virtually any task to run at specified times or intervals, supporting HTTP, Cloud Pub/Sub, and App Engine endpoints. The software is designed to help organizations manage workflows by coordinating the timing and execution of tasks in cloud environments, simplifying the orchestration of services across cloud applications and enterprise systems. Cloud Scheduler is used for automating maintenance, triggering events, and integrating services in cloud-based workflows, addressing operational efficiency and process automation needs.
Visual TOM is a software that provides centralized scheduling and automation for IT operations. The software is designed to facilitate the organization, monitoring, and execution of batch processes across various systems and platforms. Visual TOM allows users to define, plan, and control jobs, optimize workflows, and handle dependencies between tasks. The software helps automate repetitive operational activities, improve process reliability, and reduce manual intervention by managing job execution, alerts, and reporting. It is used to address business challenges related to workload automation, operational efficiency, and minimizing the risk of human error in IT environments.
Azure Data Factory is a software that enables organizations to orchestrate and automate data movement and transformation across various sources and destinations. The software provides capabilities for creating, scheduling, and managing data pipelines, allowing integration and data workflows in cloud and on-premises environments. It supports data ingestion, preparation, and transformation through a visual interface and offers connectivity to diverse data stores and computing resources. Azure Data Factory addresses business needs for managing large volumes of data and integrating data from multiple systems to facilitate analytics and reporting. The software is used for building scalable and reliable solutions for data integration, enabling enterprises to consolidate and process information efficiently for subsequent business intelligence and decision-making.
Google Cloud Composer is a managed workflow orchestration software built on Apache Airflow that enables the authoring, scheduling, and monitoring of workflows in the cloud. The software allows users to create, manage, and automate complex processes across multiple environments and services. It supports defining tasks as directed acyclic graphs and integrates with various Google Cloud services for seamless data movement and processing. Cloud Composer addresses business needs for workflow automation, dependency management, and visibility into data pipeline execution, facilitating scalable and reliable orchestration for data engineering and machine learning tasks.
Features of Service Orchestration and Automation Platforms
Updated September 2025Mandatory Features:
Error handling and recovery: This ensures workflow stability by detecting errors, triggering recovery actions such as retries or rollbacks, and minimizing disruptions. Robust logging and alerts enable rapid diagnosis and resolution, maintaining reliability and data integrity.
Broad integration capabilities: This includes the ability to integrate with and incorporate software and infrastructure technology landscapes that span from the cloud to enterprise applications.
Management of workloads in complex technology and deployment topologies: This includes supporting mission-critical workload automation of business processes in various combinations and configurations of internally developed applications. It also involves supporting commercial off-the-shelf (COTS) products and infrastructure deployments, including on-premises, cloud, colocation, software as a service (SaaS) and edge locations.
Workflow design: This includes providing a visual workflow designer, a code-based designer and a library to create and reuse workflow templates. Additionally, it needs to support version control and collaboration, allowing multiple users to work on workflows simultaneously and track changes.
Management of workflows spanning the operating environment: This includes request management, integration between IT software platforms and end-user enablement, data pipelines, citizen developer enablement, and DevOps pipeline integration.













