Service Orchestration and Automation Platforms Reviews and Ratings

What are Service Orchestration and Automation Platforms?

Gartner defines the service orchestration and automation platform (SOAP) market as encompassing solution suites that deliver capabilities enabling organizations to manage workloads, workflows, resource provisioning and data pipelines across their technology landscapes.

SOAPs enable infrastructure and operations (I&O) leaders to design and implement business services. These platforms combine workflow orchestration, workload automation and resource provisioning across an organization’s hybrid digital infrastructure. Increasingly, they are central to an organization’s ability to deploy workloads and to optimize deployments as a part of cost and availability initiatives.

SOAPs expand the role of traditional workload automation by adapting to use cases that deliver and extend into data pipelines, cloud-native infrastructures and application architectures. These tools complement and integrate with DevOps toolchains to provide customer-focused agility, cost savings, operational efficiency and process standardization.

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BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With a history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, BMC helps organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.

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SMA Technologies specializes in Enterprise Workload Automation through its product, OpCon. The main aim of this automation tool is to streamline processes across diverse financial sectors, eliminating potential human errors, and efficiently utilizing IT resources for strategic initiatives. OpCon is capable of managing the entire IT environment, offering scalability to match the increasing automation needs of businesses.

SMA Technologies also provides Automation Consultancy, assisting with the identification of automation opportunities, the creation of an implementation plan, and the execution of projects. Furthermore, they offer Managed Automation Services, which includes support in handling automation environments, resolving issues, and implementing long-term automation strategies.

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Redwood Software is focused on providing full stack automation for crucial business processes. They have developed what is believed to be the foremost SaaS-based composable automation platform devoted for ERP. The platform offers solutions that enable organizations to conduct, manage and supervise their workflows across any application, service or server - applicable to both cloud and on-premise networks. This allows for enhanced confidence and control over automated business processes.

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Redwood Software is focused on providing full stack automation for crucial business processes. They have developed what is believed to be the foremost SaaS-based composable automation platform devoted for ERP. The platform offers solutions that enable organizations to conduct, manage and supervise their workflows across any application, service or server - applicable to both cloud and on-premise networks. This allows for enhanced confidence and control over automated business processes.

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Amazon Web Services (AWS), established in 2006, is focused on providing essential infrastructure services to businesses globally in the form of cloud computing. The key advantage offered through cloud computing, particularly via AWS, is its capacity to shift fixed infrastructure expenses into flexible costs. Businesses have been able to forgo extensive planning and procurement of servers and other Information Technology (IT) resources, owing to AWS. AWS seeks to provide businesses with prompt and cost-effective access to resources using Amazon's expertise and economies of scale, as and when their business requires. Currently, AWS offers a robust, scalable, economic infrastructure platform on the cloud powering an extensive array of businesses worldwide. It operates across numerous industries with data center locations in various parts of the globe including U.S., Europe, Singapore, and Japan.

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Stonebranch is an enterprise focused on devising and providing IT orchestration and automation solutions. The main aim is to assist companies in transitioning their IT environments from basic IT task automation to complex, real-time business service automation. The Stonebranch Universal Automation Platform makes it possible for organizations to smoothly orchestrate workloads and data across various technological systems and silos. With its central location in Atlanta, Georgia, Stonebranch has established points of contact and support around the world, thus serving a diverse range of sectors including financial, manufacturing, healthcare, travel, transportation, energy and technology.

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ServiceNow's cloud‑based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile.

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HCLSoftware is an integral arm of HCLTech and is primarily engaged in the development, marketing, sale, and support of software solutions. The company's main sector focus includes AI and Automation, Data, Analytics and Insights, Digital Transformation, and Enterprise Security. As a provider of cloud-native solutions for enterprise software, HCLSoftware is responsible for powering an extensive number of applications at numerous organizations globally. The fundamental mission of HCLSoftware revolves around ensuring customer success through continuous product innovation.

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Resolve is an intelligent automation platform provider, catering to enterprise IT teams in pursuit of agile operations. The platform executes over a million automations daily, regardless of the complexity or simplicity of the tasks. Specifically designed to address the hurdles of growing IT complexity, Resolve's no-code IT automation offers a solution for enhancing operational efficiency and reducing expenses. Furthermore, it aids in rapidly diagnosing and repairing issues, improving service levels, expediting service provision, and providing a swift return on investment.

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OpenText powers and protects information to elevate every person and every organization to gain the information advantage. As a global Information Management company, OpenText offers a portfolio of solutions across content, business network, digital experience, security, application modernization, operations management and developer APIs. OpenText solutions help customers simplify their systems, connect their data, build frictionless automation and thrive in a multi-cloud world. The company fosters inclusive environments that leverage the diverse backgrounds and perspectives of all employees, customers, suppliers and partners.

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Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement.

Microsoft Security helps protect people and data against cyberthreats to give peace of mind.

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JetPatch is an Information Technology Operations (ITOps) company that delivers a groundbreaking server management platform. This platform is primarily targeted at continuous compliance, configuration, and enhancing IT process automation. It tackles the problem of most companies taking an extended period to remediate the vulnerabilities they discover. It was born out of the understanding that most patch management processes were solely application-centric and commonly disregarded the convolutions of the ecosystem, the multitude of interfering teams, and the omnipresence of incumbent tools and protocols. JetPatch helps fortify business resilience with its sophisticated automation capabilities, which administer and automate patch and configuration management. This consequently leads to significant operational efficiency and cost savings. Moreover, JetPatch's agent management solution relieves ITOps of countless hours spent on deploying, managing, and troubleshooting server agents.

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The Pliant Automation Platform is designed for Infrastructure and Operations teams who embrace an Automation-First philosophy and pursue the systematic automation of end-to-end processes across technology domains. Automation engineers use Pliant’s API-based orchestration approach and low-code interface to build and securely publish robust automation rapidly. With Pliant’s support of scripting languages, teams can also leverage their existing automation investments and coding skills. Infrastructure and Operations teams can now deliver on the promise of the Automation-First enterprise.

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Atera is an artificial intelligence-powered IT management platform aimed at enhancing productivity for IT teams. The company's main focus is assisting in smoother IT operations by providing an integrated suite of solutions, ranging from Remote Monitoring & Management, IT Automations, Patch Management to Scripting, and Ticketing. User-friendly Reporting and a range of other features undeniably cut down time-to-resolution. The all-encompassing nature of Atera's AI solution aims to support the delivery of better, more efficient outcomes in a reduced timespan for IT operations.

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Broadcom Inc. is a global entity focusing on the design, development, and supply of semiconductor and infrastructure software solutions. Through these operations, the firm addresses the primary issue of providing efficient top-notch technology-based solutions.

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NinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints. The NinjaOne platform increases productivity while reducing risk and IT costs. Organizations use NinjaOne, including its wide range of IT and security integrations, for use cases including endpoint management, patch management, mobile device management, software deployment, remote access, endpoint backup, and more.

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Redwood Software is focused on providing full stack automation for crucial business processes. They have developed what is believed to be the foremost SaaS-based composable automation platform devoted for ERP. The platform offers solutions that enable organizations to conduct, manage and supervise their workflows across any application, service or server - applicable to both cloud and on-premise networks. This allows for enhanced confidence and control over automated business processes.

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Absyss is dedicated to the development of software solutions aimed at enhancing the effectiveness of IT Departments. It specializes in two key sectors. Firstly, IT automation, with the software Visual TOM. This tool allows for centralized overview of production plans, ensuring the secure and reliable execution of tasks. It contributes to better response rates and service quality. Secondly, Absyss concentrates on operational performance monitoring via Visual BAM. This delivers control of major processes in real-time. By implementing KPI cockpits, it facilitates activity tracking, and drift alerts aid in rectifying or mitigating potential issues. Additional services include job scheduler migration, consultation, version upgrades, training, and IT optimization. Absyss consultants and certified partners are committed to fulfilling the operational and business requirements of IT Departments. The company also conducts thrice-yearly meetings at the VITO users club, a practice ongoing for 15 years. This fosters long term relationships with customers and partners, with a significant 97% customer loyalty maintained for over 12 years. The company caters to medium and large businesses, both in France and internationally, across diverse sectors.

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ManagementStudio is an enterprise software solution that enables organisations to undergo major transformation projects, helps streamline their BAU processes and manage the user experience of digital workplaces.

With customers in all industry sectors, ManagementStudio has been helping organisations to transform their business since 2009.

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Features of Service Orchestration and Automation Platforms

Mandatory Features:

  • Managing workflows that span the operating environment. This includes request management, integration between IT software platforms and end-user enablement.

  • Broad integration capabilities. This includes the ability to integrate with and incorporate broad software and infrastructure technology landscapes.

  • Managing workloads in complex technology and deployment topologies. This includes supporting mission-critical workload automation of business processes in a variety of combinations and configurations of internally developed applications, supporting commercial off-the-shelf (COTS) products and infrastructure deployments, including on-premises, cloud, colocation, software-as-a-service (SaaS) and edge locations.

Optional Features:

  • Data pipeline support — deliver advanced data tasks, directly in support of infrastructure build and more-complex workflows that cross technology domains

  • Event-driven automation — the capability to respond to events as they occur with workflow execution

  • Jobs-as-code development capabilities to facilitate DevOps interactions with platform

  • Providing job scheduling, job definition and execution, dependency management among steps, and enabling plan/predict/optimize actions that ensure service-level agreement (SLA) management.

  • Mobile or web portal interaction capabilities for end users

  • Generative AI (GenAI) support — for productivity and advanced AI utilization in the solution

  • Defining, executing, managing and notifying on workloads and workflows that are executed.