The market for social software in the workplace includes software products that support people working together in teams, communities or networks. These products can be tailored to support a variety of collaborative activities. Buyers are looking for virtual environments that can engage participants to create, organize and share information, and encourage them to find, connect and interact with each other. Business use of these products ranges from project coordination within small teams or homogeneous groups, to information exchange between employees across an entire organization.

Social Software in the Workplace

Gartner defines DevOps platforms as those that provide fully integrated and orchestrated capabilities to enable continuous delivery of software using agile and DevOps practices. The capabilities span the development and delivery life cycle built around the continuous integration/continuous delivery (CI/CD) pipeline, including planning, creation, artifact management, security, quality engineering, change management, compliance, environment management, deployment and monitoring. DevOps platforms support team collaboration, consistency, tool simplification and measurement of software delivery metrics. They are delivered primarily as cloud-hosted services with some options for on-premises deployment.
DevOps platforms simplify the creation, maintenance and management of the components required for the delivery of various types of modern software. Platforms create common workflows and data models, simplify user access, provide production-like development and test environments, and provide a consistent user experience (UX) to reduce cognitive load. They lead to improved visibility, auditability and traceability for the software delivery value stream. This end-to-end view encourages a systems-thinking mindset and accelerates feedback loops.
Organizations use DevOps platforms to minimize tool friction resulting from complex toolchains, manual handoffs and lack of consistent visibility throughout the software development life cycle (SDLC). This enables product teams to deliver faster customer value without compromising quality. The DevOps platforms market reflects the consolidation of technologies across development, security, infrastructure and operations to streamline software delivery.

DevOps Platforms (Transitioning to DevSecOps Platforms)

Knowledge Management (KM) Software helps organizations centralize, organize, and share information efficiently across teams. It provides a centralized repository for storing diverse content types—such as documents, presentations, and multimedia—making knowledge easily accessible and searchable. A robust search functionality ensures quick retrieval of relevant information, while features like file version history, access control, and content editing enhance collaboration and governance. These capabilities reduce duplication of effort, preserve institutional knowledge, and streamline workflows. KM software is widely used by customer support, product and operations, HR and training, and IT and compliance teams—any function that depends on consistent, accurate, and easily retrievable information.

Knowledge Management (KM) Software

Atlassian Confluence Reviews, Ratings & Features 2026 | Gartner Peer Insights

Evaluation and contract negotiation

Evaluation & Contracting

Ability to understand your organization's needs

Timely and complete response to product questions

Pricing and contract flexibility (pricing and terms)

Integration and deployment

Integration & Deployment

Availability of quality 3rd-party resources (integrators, service providers, etc.)

Ease of integration using standard APIs and tools

Quality and availability of end-user training

Ease of deployment

Service and support

Service & Support

Timeliness of vendor's response

Quality of technical support

Quality of peer user community

Product capabilities

Product Capabilities

Filtering and Analytics

User Experience

Conversations

Create and Share

Administration and Governance

Integration

Additional Context

Microsoft 365

Microsoft

Slack

Salesforce (Slack)

Skype for Business

Adobe Acrobat

Adobe

Google Workspace

Google

Office 2013 Pro Plus

Atlassian Confluence

Atlassian

Exchange

Jira

Yammer

<50M USD

50M - 250M USD

1B - 3B USD

250M - 500M USD

3B - 10B USD

500M - 1B USD

10B - 30B USD

30B + USD

Gov't/PS/ED <5,000 Employees

Gov't/PS/ED 5,000 - 50,000 Employees

Gov't/PS/ED 50,000 + Employees

IT ASSISTANT MANAGER

Limited tutorial and it is hard for the new user to explore and use the Confluence

Domain Portfolio Advisor

Atlassian Confluence is a great tool to share internal guides for various processes. It is very easy to modify documents and is very customizable.

Other...

Salesforce

Zoho

Jive Software

Broadcom

Huddle

OpenText

Zimbra

Broadcom (VMware)

Igloo Software

Liferay

Acquia

TIBCO

Jostle

SocialText

MangoApps

Oblong

Sitrion

Muhimbi

monday.com

Axero

PRINCIPAL UX DESIGNER

powerful wiki, with updated modern editing capabilities with modular components and macro functionality.

Software Architect

The overall experience is ok, yet there are few points that needs to be refurbished. For starter, the user experience is moderate in terms of Reach HTML capabilities. The fact that there isn't a local cache on device is sometimes an issue, as in cases where connection is lost - the unsaved pages are/were not able to be saved later on.

Account Manager

It is very easy to use, very easy to configure, very easy to understand the first time you get in touch with it.

You can organize all the aspects of a project and make it available for everyone. It is ideal to create reference guides, components descriptions and different types of resources for the members of your team.

It allows you to set up different levels of access so not all users can access all the information.

You can also customize the visual aspects of the platform according to your needs.

Senior Software Engineer

It's the de facto wiki tool that comes with the atlassian toolkit. It's really not that great, collaboration is a pain, and many of the common features like moving a page is clumsy.

AVP INFORMATION SECURITY

If you want to centralize the knowledge base along with content management. This is the right solution.

ENGINEER

Confluence is a solid platform for teamwork, tracking and managing progress but it does have some issues. When two people are editing the same page at the same time, changes can get mixed up, which sometimes leads to one person's partial edits overwriting the other's work. This can mess up the content and accuracy. Also, while the search engine feature is good, it's not great at finding specific information within a topic-it often misses details inside the text. Despite these small issues, Confluence is still a useful tool for organizing projects and boosting team productivity.

Manager

As a front end developer, the collaboration is great here with the team and the interface is seamless. 
It's slightly slow at some times


Senior Engineer

Confluence is used for documenting the project details and collaboration in between the team members. its interface is user friendly but sometimes navigation to a particular page can be a bit challenging sometimes. 

Active

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50M-1B USD

1B-10B USD

10B+ USD

Gov't/PS/Ed

VP, PRODUCT

Confluence is very useful in my daily activities: both for production documentation, sharing it, and taking notes on various topics. It is a way to centralize information and share it.

Great product for knowledge across the org with rich functionalities.

IT ASSOCIATE

Confluence is intuitive with a clean and organized layout that makes it easy to navigate.
The editor allows users to create well-structured documents with texts.

PRINCIPAL DEVELOPER, TECHNICAL LEAD

Simple, intuitive, and highly effective collaboration tool across the Enterprise

SENIOR POGRAM MANAGER

A good tool to collect and build a knowledge base for the team (e.g. Support)

OPERATIONS ASSOCIATE

We are using Confluence in our organization for a long time now and I have a great experience working on this tool. We have created all our organization's SOP's on Confluence. It's a great platform to create, edit and organize the content efficiently and access at real time.

DEVOPS

I am using Confluence for sharing internal documentation and as a collaboration tool.
confluence has become the knowledge base for all IT teams : developers, devops .. 
Confluence integrate plugins that make shared pages more readable such as tables, code snippets, summary, discussion integration ... and most importantly, a version history management for each page modifications.

Software Lead

The navigation is extremely user-friendly. We use it to store all our requirements and designs and also team meetings and holidays. I would say everything. The search option can be made better

HEAD OF ENGINEERING

Confluence is great with its intuitive interface and comprehensive set of features. Confluence has helped us foster effective communication, and knowledge sharing, within our teams and our organisation. It has been great for our team to collaborate through its user-friendly content creation tools. Overall confluence has been a great tool that has empowered our teams to work together seamlessly.

DATA ANALYST

Is a usefull tool to share many manuals. I love it and we use a lot in my team

COMMUNICATIONS MANAGER

good tool for collaboration work. it is good for creating and sharing ideas and projects

Confluence is a software developed by Atlassian designed to facilitate collaboration and knowledge management within organizations. The software enables users to create, organize, and share content such as documents, project plans, and meeting notes within a centralized workspace. Confluence provides features for real-time editing, access control, version tracking, and integration with other tools to streamline communication and documentation processes. The software addresses the business need for efficient information sharing and project coordination by allowing teams to manage resources, maintain transparency in workflows, and preserve institutional knowledge in a searchable repository.

Atlassian's mission is to unleash the potential of every team. We make agile & DevOps, IT service management and work management software to help teams organize, discuss, and complete shared work. Over 300,000 companies of all sizes worldwide rely on Atlassian to help their teams work better together and deliver quality results on time

We're a team of 7000+ Atlassians supporting an international group of 250,000+ customers. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned. 

Atlassian is a company structured around a vast team of more than 7000 individuals who tirelessly work towards developing innovative tools such as Jira, Confluence, Bitbucket, and Trello. The core objective of Atlassian rests in making global teams more agile, inventive, and coordinated by leveraging these tools.