The market for social software in the workplace includes software products that support people working together in teams, communities or networks. These products can be tailored to support a variety of collaborative activities. Buyers are looking for virtual environments that can engage participants to create, organize and share information, and encourage them to find, connect and interact with each other. Business use of these products ranges from project coordination within small teams or homogeneous groups, to information exchange between employees across an entire organization.

Social Software in the Workplace

Knowledge Management (KM) Software enables a wide variety of operations around documents and files to optimize access and flow of information within an organization. Knowledge Management Software is compatible with multiple file types like documents, presentations, audio-video files, etc. to enable all these operations. Enterprises leverage the software to create a centralized repository of information that traditionally existed in silos. The primary function of the software is to store, retrieve, and share information across the organization in a convenient, safe, and reliable manner. Some Knowledge Management Software also provides some extended functionalities like – File Edit history, access management, and content editing capabilities.

Knowledge Management (KM) Software

Gartner defines DevOps platforms as those that provide fully integrated capabilities to enable continuous delivery of software using Agile and DevOps practices. The capabilities span the development and delivery life cycle built around the continuous integration/continuous delivery (CI/CD) pipeline and include aspects such as versioning, testing, security, documentation and compliance. DevOps platforms support team collaboration, consistency, tool simplification and measurement of software delivery metrics.
DevOps platforms simplify the creation, maintenance and management of the components required for the delivery of modern software applications. Platforms create common workflows and data models, simplify user access, and provide a consistent user experience (UX) to reduce cognitive load. They lead to improved visibility, auditability and traceability into the software development value stream. This end-to-end view encourages a systems-thinking mindset and accelerates feedback loops.

DevOps Platforms

Atlassian Confluence Reviews, Ratings & Features 2025 | Gartner Peer Insights

Evaluation and contract negotiation

Evaluation & Contracting

Ability to understand your organization's needs

Timely and complete response to product questions

Pricing and contract flexibility (pricing and terms)

Integration and deployment

Integration & Deployment

Availability of quality 3rd-party resources (integrators, service providers, etc.)

Ease of integration using standard APIs and tools

Quality and availability of end-user training

Ease of deployment

Service and support

Service & Support

Timeliness of vendor's response

Quality of technical support

Quality of peer user community

Product capabilities

Product Capabilities

Filtering and Analytics

User Experience

Conversations

Create and Share

Administration and Governance

Integration

Additional Context

Microsoft 365

Microsoft

Slack

Salesforce (Slack)

Skype for Business

Adobe Acrobat

Adobe

Google Workspace

Google

Office 2013 Pro Plus

Atlassian Confluence

Atlassian

Exchange

Jira

Yammer

<50M USD

50M - 250M USD

1B - 3B USD

250M - 500M USD

3B - 10B USD

500M - 1B USD

10B - 30B USD

30B + USD

Gov't/PS/ED <5,000 Employees

Gov't/PS/ED 5,000 - 50,000 Employees

Gov't/PS/ED 50,000 + Employees

IT ASSISTANT MANAGER

Limited tutorial and it is hard for the new user to explore and use the Confluence

Domain Portfolio Advisor

Atlassian Confluence is a great tool to share internal guides for various processes. It is very easy to modify documents and is very customizable.

Other...

Salesforce

Zoho

Jive Software

Broadcom

Huddle

OpenText

Zimbra

Broadcom (VMware)

Igloo Software

Liferay

Acquia

TIBCO

Jostle

SocialText

MangoApps

Oblong

Sitrion

Muhimbi

monday.com

Axero

PRINCIPAL UX DESIGNER

powerful wiki, with updated modern editing capabilities with modular components and macro functionality.

Software Architect

The overall experience is ok, yet there are few points that needs to be refurbished. For starter, the user experience is moderate in terms of Reach HTML capabilities. The fact that there isn't a local cache on device is sometimes an issue, as in cases where connection is lost - the unsaved pages are/were not able to be saved later on.

Account Manager

It is very easy to use, very easy to configure, very easy to understand the first time you get in touch with it.

You can organize all the aspects of a project and make it available for everyone. It is ideal to create reference guides, components descriptions and different types of resources for the members of your team.

It allows you to set up different levels of access so not all users can access all the information.

You can also customize the visual aspects of the platform according to your needs.

Senior Software Engineer

It's the de facto wiki tool that comes with the atlassian toolkit. It's really not that great, collaboration is a pain, and many of the common features like moving a page is clumsy.

AVP INFORMATION SECURITY

If you want to centralize the knowledge base along with content management. This is the right solution.

ENGINEER

Confluence is a solid platform for teamwork, tracking and managing progress but it does have some issues. When two people are editing the same page at the same time, changes can get mixed up, which sometimes leads to one person's partial edits overwriting the other's work. This can mess up the content and accuracy. Also, while the search engine feature is good, it's not great at finding specific information within a topic-it often misses details inside the text. Despite these small issues, Confluence is still a useful tool for organizing projects and boosting team productivity.

Manager

As a front end developer, the collaboration is great here with the team and the interface is seamless. 
It's slightly slow at some times


Senior Engineer

Confluence is used for documenting the project details and collaboration in between the team members. its interface is user friendly but sometimes navigation to a particular page can be a bit challenging sometimes. 

Active

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50M-1B USD

1B-10B USD

10B+ USD

Gov't/PS/Ed

VP, PRODUCT

Confluence is very useful in my daily activities: both for production documentation, sharing it, and taking notes on various topics. It is a way to centralize information and share it.

Great product for knowledge across the org with rich functionalities.

IT ASSOCIATE

Confluence is intuitive with a clean and organized layout that makes it easy to navigate.
The editor allows users to create well-structured documents with texts.

PRINCIPAL DEVELOPER, TECHNICAL LEAD

Simple, intuitive, and highly effective collaboration tool across the Enterprise

SENIOR POGRAM MANAGER

A good tool to collect and build a knowledge base for the team (e.g. Support)

OPERATIONS ASSOCIATE

We are using Confluence in our organization for a long time now and I have a great experience working on this tool. We have created all our organization's SOP's on Confluence. It's a great platform to create, edit and organize the content efficiently and access at real time.

DEVOPS

I am using Confluence for sharing internal documentation and as a collaboration tool.
confluence has become the knowledge base for all IT teams : developers, devops .. 
Confluence integrate plugins that make shared pages more readable such as tables, code snippets, summary, discussion integration ... and most importantly, a version history management for each page modifications.

Software Lead

The navigation is extremely user-friendly. We use it to store all our requirements and designs and also team meetings and holidays. I would say everything. The search option can be made better

HEAD OF ENGINEERING

Confluence is great with its intuitive interface and comprehensive set of features. Confluence has helped us foster effective communication, and knowledge sharing, within our teams and our organisation. It has been great for our team to collaborate through its user-friendly content creation tools. Overall confluence has been a great tool that has empowered our teams to work together seamlessly.

DATA ANALYST

Is a usefull tool to share many manuals. I love it and we use a lot in my team

COMMUNICATIONS MANAGER

good tool for collaboration work. it is good for creating and sharing ideas and projects

Atlassian's mission is to unleash the potential of every team. We make agile & DevOps, IT service management and work management software to help teams organize, discuss, and complete shared work. Over 300,000 companies of all sizes worldwide rely on Atlassian to help their teams work better together and deliver quality results on time

We're a team of 7000+ Atlassians supporting an international group of 250,000+ customers. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned. 

Atlassian is a company structured around a vast team of more than 7000 individuals who tirelessly work towards developing innovative tools such as Jira, Confluence, Bitbucket, and Trello. The core objective of Atlassian rests in making global teams more agile, inventive, and coordinated by leveraging these tools.