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  1. Home
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  3. Airtel
Logo of Airtel

Airtel

byBharti Airtel
in Global Enterprise Mobile Services (Transitioning to Enterprise Mobile Services)
4.4

Overview

Service Information on Airtel

Updated 13th October 2025

What is Airtel?

Airtel is a telecommunications software offering a range of solutions for voice, data, and messaging services. The software supports mobile and broadband connectivity, enabling users to access internet services, manage calls, and send messages. It provides features for network management, account monitoring, and usage tracking to support efficient communication across various channels. Airtel software addresses business needs for reliable connectivity, streamlined communication processes, and scalable network infrastructure, helping organizations to enhance operational efficiency and digital integration.

Airtel Pricing

Airtel offers service pricing that is typically structured as prepaid or postpaid plans with varying tiers based on data limits, talk time, and validity periods, allowing users to select from different monthly or pay-as-you-go options according to their usage requirements.

Overall experience with Airtel

It Associate
<50M USD, IT Services
FAVORABLE

“Service Reliability Appreciated Though Concerns Raised Over Product Cost Effectiveness”

5.0
Feb 3, 2026
Overall experience is good, we are using more than 200+ SIM cards and two lease lines of Airtel, the support is very good, support team gives a response and resolution before closure timeline, very happy with multiple services.
CONSULTANT
30B + USD, Finance (non-banking)
CRITICAL

“Airtel - Pros and cons”

3.0
Oct 3, 2023
My overall experince about bharti artel 4G data card services is average. The bandwidth is low creating troubles in teams and other application uses.

About Company

Company Description

Updated 7th December 2023

Airtel is a telecommunications company with a central aim to provide global connectivity and facilitate seamless communication. The company is recognized for implementing innovative solutions such as 5G technology, Internet of Things (IoT) capabilities, and an integrated billing service named Airtel Black. This amalgamated billing service simplifies financial management for users by consolidating various bills into one. Airtel also provides enterprise solutions including long-distance services, aiding seamless communication across borders. With a significant user base, the company plays a considerable role in promoting technology-driven growth, catering to the needs of an expanding digital world. Additionally, Airtel's expansive physical network spans various census and non-census towns and villages, furthering its reach and facilitating widespread connectivity.

Company Details

Updated 26th February 2025
Company type
Public
Head office location
Gurgaon, India
Number of employees
10001+
Website
http://www.airtel.in

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Airtel Reviews and Ratings

4.4

(190 Ratings)

Rating Distribution

5 Star
35%
4 Star
49%
3 Star
13%
2 Star
4%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Planning & Transition

4.3

Delivery & Execution

4.3

Service Capabilities

4.3

Filter Reviews
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  • It Associate
    <50M USD
    IT Services
    Review Source

    Service Reliability Appreciated Though Concerns Raised Over Product Cost Effectiveness

    5.0
    Feb 3, 2026
    Overall experience is good, we are using more than 200+ SIM cards and two lease lines of Airtel, the support is very good, support team gives a response and resolution before closure timeline, very happy with multiple services.
  • IT Services Associate
    50M-1B USD
    IT Services
    Review Source

    Customers Appreciate Broadband Reliability But Report Poor Customer Support Experiences

    5.0
    May 11, 2026
    It is a leading global telecommunications company which provides services in 16 to 18 countries across south asia and africa.
  • SEO SPECIALIST
    <50M USD
    Services (non-Government)
    Review Source

    Airtel's Enhanced Network Strength: A Boon for Personal and Business Use

    4.0
    Feb 15, 2025
    bharti Airtel offers strong network with reliable connectivity with good pricing, their service quality is commendable however customer support is sometimes inconsistent.
  • Assistant Manager-EHS
    50M-1B USD
    Construction
    Review Source

    A Seamless Experience: Product's Simplicity Enhances User Engagement

    4.0
    Jan 18, 2025
    My overall experience has been positive. I find it rewarding to assist users. I enjoy being able to provide helpful and accurate responses.
  • FINANCE ASSOCIATE
    1B-10B USD
    IT Services
    Review Source

    Exploring Airtel's Uninterrupted Service and Fast Resolution Times

    5.0
    Dec 31, 2024
    Talking about my first hand experience both on the corporate level as well as personal level, Airtel has been with me for a very long time. In my organization, all laptops are Airtel sim enabled which ensures that business is never interrupted even if we are not in the office. Overall, it has been a great service with Airtel for more than 2.5 years, always with high speed, consistent connectivity, uninterrupted service and fastest resolution of issues (if any).
...
Showing Result 1-5 of 190

Recommended Gartner Insights

  • Market Guide for Global Enterprise Mobile Services (Transitioning to Enterprise Mobile Services)
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Reviewer Insights for: Airtel
Performance of Airtel Across Market Features

Airtel Likes & Dislikes

Like

Tech team and the monitoring team, basically, we're really happy with the overall services.

Like

a. Portable and easy to carry anywhere. b. Device auto connects once plugged into laptop c. Even works in remote sites.

Like

we can praising it for 4G/5G speed and broadband reliability

Dislike

I think the cost can be reduced.

Dislike

a. Costly monthly subscription b. Poor bandwidth/speed c. Connection issues/disruption ocassionally

Dislike

Poor customer services, slow issue resolutions and inconsistent network coverage.