Overview
Product Information on AiseraGPT
What is AiseraGPT?
AiseraGPT Pricing
Overall experience with AiseraGPT
“Structured Platform Enhances Transparency and Support Responses at Work”
“Technical Strengths Impressive Yet Basic Functionalities Still Unmet After Extended Use”
About Company
Company Description
Aisera provides Agentic AI that helps enterprises transform operations across IT, HR, Finance, Facilities, Customer Service, and other business areas. The platform features a System of AI Agents—domain-specific, task-focused agents that autonomously coordinate, make decisions, and execute complex workflows at scale. These agents work together to handle employee requests and workflow automation, reducing manual intervention and accelerating outcomes. Aisera integrates with existing systems and applications for fast deployment of autonomous agents that meet enterprise standards for data security, privacy, and compliance. Features include Agentic Conversations for multi-channel engagement, Hyperflows for workflow automation, Autobrief for document summarization, and GenIQ for secure AI model querying. The open architecture supports both Aisera and third-party agents, ensuring data privacy and reliable AI responses.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About AiseraGPT
Reviewer Insights for: AiseraGPT
Deciding Factors: AiseraGPT Vs. Market Average
Performance of AiseraGPT Across Market Features
AiseraGPT Likes & Dislikes
We have biweekly meetings with the Aisera team to take a look at any new findings or issues in the environment. Items are promptly addressed and meetings are productive. Aisera provides reviews of our existing product configuration to suggest enhancements so we can strengthen our knowledge base and provide a more accurate response to our users.
Read Full ReviewThere are some highly technical points that the tool is scary good at. Way better than I would have expected.
Read Full ReviewI enjoy the automation of tasks, deployments & ticket resolution. It's helped tremendously by taking away the more mundane tasks from our daily operations. The integration into our existing services has also been fantastic, making it easier for our end-users to interact with the product through multiple channels.
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Some issues require a deeper analysis - this often takes time and you just need to be patient. Open a new ticket if you see any repeat issues so this will give them an opportunity to delve into it more and provide workarounds if need be.
Read Full ReviewThere are some very simple requests and things that the tool should do and it does not. For months it has not been able to understand certain requests.
Read Full ReviewThere's not much to dislike about this product. As with all things, there is a slight learning curve. It can be as simple or complex as you need it to be. Thankfully, Aisera has tons of documentation a dedicated support team who is readily available to assist, taking a lot of the guess work out of it.
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Peer Discussions
AiseraGPT Reviews and Ratings
- CUSTOMER SERVICE & SUPPORT ASSOCIATE<50M USDBankingReview Source
Structured Platform Enhances Transparency and Support Responses at Work
I have been using Aisera for the past year and a half and overall, the experience has been positive. The interface has multiple tabs that you can use to obtain information from. Once we have extracted any findings that require further assessment - we can create tickets to Aisera support then follow up with our Customer Success Manager. - IT Services Associate50M-1B USDServices (non-Government)Review Source
Modular & Scalable IT Support Solution
Aisera has significantly enhanced our IT support operations. Its AI-driven automation has helped streamline ticket resolution & reduced our manual workload. The product is modular & scalable to all of our needs. It also provides important insights into areas that need further documentation & improvement. The Aisera team is responsive and attentive to all of our feature requests and needs. - Manager1B-10B USDIT ServicesReview Source
Technical Strengths Impressive Yet Basic Functionalities Still Unmet After Extended Use
The teams are great. The people are responsive and work to correct any issues that exist. But after a decent timeframe, the product is still far from working at the level it was explained to us. - Data and Analytics Associate Director10B+ USDHealthcare and BiotechReview Source
Aisera's Enterprise Product Demonstrates Exceptional Workflow Management
We have implemented Aisera's enterprise product for various business use cases. It has consistently provided accurate, business rule-driven responses and has demonstrated the capability to manage complex workflows and business logic. Overall, our experience has been exceptionally positive. - Digital Experience Manager10B+ USDTravel and HospitalityReview Source
Aisera's Platform Enabled a More Effective Workforce
My experience with the Aisera platform has been refreshingly amazing. During the sales cycle, the sales team leveraged the platform to tell our story of service. This was very meaningful and gave us confidence in the power of the platform. Building an agent requires understanding our current baseline and how to positively impact then trend. We initiated implementation in January of 2024 and since then we've been able to deploy an experience that provides employees with a fast and easy way to access knowledge and trigger various workflows through our universal solution. Our solution is also multilingual and can be utilized across: Voice, Microsoft Teams, Webchat, Aisera Assist, SMS, Email, Live Agent handoff, as well as in proprietary enterprise apps. The product makes it easy to measure, monitor, tweak, and test seamlessly while using the in-app admin tools that are all off the shelf. We have a team of 3 people that work across our enterprise and Aisera to constantly build out the roadmap and maintain our experience. Additionally, the platform has also enabled us to create experiences that deflected a lot of risk and increased value by addressing critical incidents on the fly while also positively impacting our employee satisfaction. Lastly, the team we have has been with us since implementation. They strive for our mutual success.