AiseraGPT

Aisera has significantly enhanced our IT support operations. Its AI-driven automation has helped streamline ticket resolution & reduced our manual workload. The product is modular & scalable to all of our needs. It also provides important insights into areas that need further documentation & improvement. The Aisera team is responsive and attentive to all of our feature requests and needs.

The teams are great. The people are responsive and work to correct any issues that exist. But after a decent timeframe, the product is still far from working at the level it was explained to us.

We have implemented Aisera's enterprise product for various business use cases. It has consistently provided accurate, business rule-driven responses and has demonstrated the capability to manage complex workflows and business logic. Overall, our experience has been exceptionally positive.

My experience with the Aisera platform has been refreshingly amazing. During the sales cycle, the sales team leveraged the platform to tell our story of service. This was very meaningful and gave us confidence in the power of the platform. Building an agent requires understanding our current baseline and how to positively impact then trend. We initiated implementation in January of 2024 and since then we've been able to deploy an experience that provides employees with a fast and easy way to access knowledge and trigger various workflows through our universal solution. Our solution is also multilingual and can be utilized across: Voice, Microsoft Teams, Webchat, Aisera Assist, SMS, Email, Live Agent handoff, as well as in proprietary enterprise apps. The product makes it easy to measure, monitor, tweak, and test seamlessly while using the in-app admin tools that are all off the shelf. We have a team of 3 people that work across our enterprise and Aisera to constantly build out the roadmap and maintain our experience. Additionally, the platform has also enabled us to create experiences that deflected a lot of risk and increased value by addressing critical incidents on the fly while also positively impacting our employee satisfaction. Lastly, the team we have has been with us since implementation. They strive for our mutual success.

Aisera is an excellent fit for a large enterprise, because its range of tools and even the organizational structure of the software support a variety of use cases and user groups. We've been able to build and deploy generative, authenticated experiences using internal RAG searches, intent-based un-authenticated experiences, voice experiences connected to our telecom system, and are now working on customer-facing experiences that will likely rely on generative public-web RAG knowledge. With all of that, the data that we're able to get from the platform is a major selling point, even if it was a bit time-consuming to set up initially (though future product enhancements will likely alleviate this). The platform is a good fit for an enterprise with a dedicated and experienced team to lead it. I'm not confident that a non-dedicated or non-technical team would have as much success as we've seen.