Overview
Service Information on Alorica Customer Service BPO Services
What is Alorica Customer Service BPO Services?
Alorica Customer Service BPO Services Pricing
Overall experience with Alorica Customer Service BPO Services
“Excellent partner”
About Company
Company Description
Alorica focuses on providing customer experience solutions across various channels including online, phone, social media, and in-person interactions. The company addresses business needs related to customer acquisition, sales, care, and support operations. Alorica also manages logistics and fulfillment processes for organizations in sectors such as automotive, financial services, healthcare, retail, and technology. With its headquarters in Irvine, California and global operations, Alorica aims to help businesses manage customer interactions and service delivery through a range of support services.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Alorica Customer Service BPO Services
Performance of Alorica Customer Service BPO Services Across Market Features
Alorica Customer Service BPO Services Likes & Dislikes
Extremely consistent call center capability Operational excellence Cost Management - Effective pricing
They are problem-solvers, uber-responsive and communicative in a timely, clear manner when there are unexpected dynamics that happen.
None at this time
Nothing I don't like, but I look forward to using the partnership for more collections-related IVR capabilities.
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Alorica Customer Service BPO Services Reviews and Ratings
- Vice President10B+ USDBankingReview Source
Excellent partner
Able to deliver results consistently over the years across all segments. - Vice President, Customer Operations50M-1B USDEnergy and UtilitiesReview Source
A Model Trusted Partner who consistently drives to solutions w/Thought Leadership
Our Alorica leadership partner team works extremely well with us. They know our customers, our state regulatory business rules, our priorities - and they are uber-responsive in times of need, which has been invaluable during this pandemic.