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  3. Amazon Transcribe
Logo of Amazon Transcribe

Amazon Transcribe

byAmazon Web Services (AWS)
in
4.5
Market Presence: Cloud AI Developer Services (Transitioning to AI Coding Agents and Cloud-Native Application Platforms), Speech-to-Text Solutions (Transitioning to AI Application Development Platforms)

Overview

Product Information on Amazon Transcribe

Updated 13th October 2025

What is Amazon Transcribe?

Amazon Transcribe is a software designed to convert spoken language into written text by utilizing automatic speech recognition technology. The software supports a variety of audio formats and languages, enabling users to create accurate transcripts for use in business applications such as customer service, legal documentation, and media production. It includes features for speaker identification, custom vocabulary, and timestamping, helping organizations streamline workflows that require searchable and analyzable text data extracted from audio sources. The software aims to address challenges associated with manual transcription, improving efficiency and accessibility for enterprises managing large volumes of voice-recorded information.

Amazon Transcribe Pricing

Amazon Transcribe software uses a pay-as-you-go pricing model based on the duration of audio processed in seconds. The cost varies depending on whether the service is used for standard or medical transcription. There are additional charges for custom language models and transcription features. No minimum fee or upfront commitment is required, and users are billed monthly based on actual usage.

Overall experience with Amazon Transcribe

ASSISTANT DIRECTOR
Gov't/PS/ED <5,000 Employees, Education
FAVORABLE

“Accurate Transcription at Low Cost of Entry”

5.0
Jul 16, 2025
Used Transcribe as part of a proof of concept project, and it worked flawlessly. In fact, when I demoed this the attendees questioned how well it performed, and asked about accent processing. That went very well, too.
ENGINEERING MANAGER
<50M USD, IT Services
CRITICAL

“Integration with existing services”

3.0
Nov 28, 2022
It would be useful if the service had more native integration with other Amazon provided media services.

About Company

Company Description

Updated 6th March 2025

Amazon Web Services (AWS), established in 2006, is focused on providing essential infrastructure services to businesses globally in the form of cloud computing. The key advantage offered through cloud computing, particularly via AWS, is its capacity to shift fixed infrastructure expenses into flexible costs. Businesses have been able to forgo extensive planning and procurement of servers and other Information Technology (IT) resources, owing to AWS. AWS seeks to provide businesses with prompt and cost-effective access to resources using Amazon's expertise and economies of scale, as and when their business requires. Currently, AWS offers a robust, scalable, economic infrastructure platform on the cloud powering an extensive array of businesses worldwide. It operates across numerous industries with data center locations in various parts of the globe including U.S., Europe, Singapore, and Japan.

Company Details

Updated 23rd December 2024
Company type
Public
Year Founded
2006
Head office location
Seattle, United States
Number of employees
10001+
Website
http://aws.amazon.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Amazon Transcribe

Amazon Transcribe Likes & Dislikes

Like

Reasonable cost Accurate Performance

Like

Amazon transcribe is easy to setup and use right away.

Like

We can seamlessly convert end-user feedback into text, enabling deeper insights and data-driven decision making. This is helping us identify key trends to better meet our customers needs.

Dislike

Integration support Ease of integration Setup

Dislike

1. integration with other services 2. latency 3. price

Dislike

The console lacks a multi-delete option, making it challenging to manually delete a long list of transcribed jobs before the 90-day auto-deletion period.

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Peer Discussions

Amazon Transcribe Reviews and Ratings

4.5

(8 Ratings)

Rating Distribution

5 Star
38%
4 Star
50%
3 Star
13%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.0

Integration & Deployment

4.4

Service & Support

4.0

Product Capabilities

4.4

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • ASSISTANT DIRECTOR
    Gov't/PS/Ed
    Education
    Review Source

    Accurate Transcription at Low Cost of Entry

    5.0
    Jul 16, 2025
    Used Transcribe as part of a proof of concept project, and it worked flawlessly. In fact, when I demoed this the attendees questioned how well it performed, and asked about accent processing. That went very well, too.
  • Sr DevOps Engineer
    50M-1B USD
    Banking
    Review Source

    Deeper Customer Insights Achievable With Transcribe Service's Feature.

    5.0
    Feb 9, 2025
    The conversion rate of speech to text has been 95% accurate by using the Transcribe service over the open source python software which gave us only 50% accuracy for the same dataset. On the setup side, since it's a native AWS service, the configuration is very minimal as only new IAM roles and policies are required.
  • Engineer
    <50M USD
    Consumer Goods
    Review Source

    Localizing Global Content with Incredible Transcribe Accuracy

    5.0
    Feb 13, 2025
    I have used transcribe to translate more than 1 million words to different languages. Helped a lot to localise our site on global level
  • Associate
    50M-1B USD
    Miscellaneous
    Review Source

    Efficient Audio to Text Transcription with Custom Vocabulary Feature

    4.0
    Jan 31, 2025
    its a powerful tool that offers accurate and fast transcription services particularly for clear audio with minimal background noise.
  • SOFTWARE ENGINEER
    50M-1B USD
    IT Services
    Review Source

    Harnessing AWS for Versatile Audio-To-Text Conversion

    4.0
    Jan 26, 2025
    My overall experience with this AWS service is good. It is an effective tool for converting audio to text. It has good accuracy and supports multiple languages. It is easy to integrate into applications. It offers many features like speaker identification, custom vocabulary and real-time transcription. It is reliable and versatile. It can easily integrate with other AWS services. So overall it is a good product.
Showing Result 1-5 of 11

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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