Overview
Product Information on Amelia Platform
What is Amelia Platform?
Amelia Platform Pricing
Amelia Platform Product Images
Overall experience with Amelia Platform
“Amelia at Work: Transforming Support, Service, and Speed”
“Amelia has great potential and solid foundations - just need to speed up on GenAI”
About Company
Company Description
SoundHound AI develops voice and conversational AI solutions for financial services, healthcare, automotive, restaurants, retail, and more. The company’s solutions connect people to brands and the world around them by using the simplest interface — the human voice. SoundHound’s AI-enabled products, services, and apps are customizable, omnichannel, and multilingual. The company holds over 200 patents and is a publicly-traded conversational AI company. SoundHound AI’s acquisition of Amelia in 2024 brought two new platforms to its product suite — Amelia, the complete AI agent platform for enterprise builders of all types, and Autonomics, the end-to-end automation orchestration of IT systems through a single pane of glass. From creating the voice commerce ecosystem to powering agentic AI-enabled agents, SoundHound AI is transforming how customers, patients, and employees interact with the brands they work with and rely on everyday.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Amelia Platform
Deciding Factors: Amelia Platform Vs. Market Average
Performance of Amelia Platform Across Market Features
Amelia Platform Likes & Dislikes
Amelia's ability to handle natural, human-like conversations with emotional awareness is impressive. Can be available 24/7. Multi-domain and domain switching feature when you have AI agents for more than one domain. Flexibility to customize workflows which helps streamline operations. Easy model training and workflow building. Low code, easy to integrate with other systems. Integration with other systems via API, DB connectivity or host connectivity. UI can be customized as per need, Right hand panel is available for detailed instructions with screenshots.
Read Full ReviewMore like true Conversational AI than other products in the market. We're able to provide a consistent, repeatable experience for our patients.
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The biggest weakness currently is with Analytics. There are basic call funnel metrics and Amelia has the ability to add custom metrics, which is important. However, there is no drill-down capability and filtering options are minimal.
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Peer Discussions
Amelia Platform Reviews and Ratings
- IT AUTOMATION ARCHITECT50M-1B USDConsumer GoodsReview Source
Amelia at Work: Transforming Support, Service, and Speed
Amelia is widely recognized as the leading conversational AI platform that delivers human-like interactions across customer service, IT Support, HR and many more business units. It has very good natural language understanding, emotional intelligence and multilingual capabilities. We have integrated Amelia to reduce ticket volume from helpdesk. There were so many tickets getting generated for common infrastructure issues and common queries like Password reset, Teams issues, Outlook issues, Zoom and any other product related issues. We have provided step by step instructions and addressed all user queries in one interface. Our Admins have saved significant time due to this Automation. Yearly we have saved around 10-12k in generic INCs. Amelia has advanced natural language processing system that solves complex queries with contextual awareness. Amelia offers customizable workflows, businesses can build their own workflows & automate repetitive tasks. - Operations Associate1B-10B USDHealthcare and BiotechReview Source
Be willing to put in the elbow grease and you'll get a great product
Amelia provides a quality product/solution. This is not an "out of the box" solution and we've had to work extensively to tailor the product for our industry. We have had bumps in the road in our implementation but the Amelia team has consistently responded and risen to the occasion to meet our needs. - CHIEF DIGITAL TRANSFORMATION OFFICER1B-10B USDHealthcare and BiotechReview Source
Smart and scalable, but not plug-and-play.
Our overall experience has been positive. The product delivers strong voice tech and integrates well with our workflows. However, it did take a significant amount of time to setup and to build as well as train the model and fine tune the workflows. Technology is solid and performs reliably when installed. We look forward to expanding this to other use cases across the organization. The team from Amelia is very dedicated to our success and is an extension of our team, always available to help. This goes all the way up to the CEO. - VP, CustomerExperience Center1B-10B USDHealthcare and BiotechReview Source
Early Impressions Highlight Soundhound's Customizability and Creativity
The Soundhound team was efficient, attentive and effective. They listened for understanding and worked to meet our needs. - SubDirector of projects and BI1B-10B USDInsurance (except health)Review Source
Strategic Partnership with Amelia Boosts Processes, But Learning Curve Exists
With Amelia we have found a estrategic partner for our business, working together to resolve the company´s challenges, and supporting us to improve our processes and enhance our custumer experience.