Overview
Product Information on Jira Service Management
What is Jira Service Management?
Jira Service Management Pricing
Overall experience with Jira Service Management
“Jira Service Management enhances IT request handling and incident resolution efficiency.”
“JIRA Service Management Offers Comprehensive Tools but Requires Complex Initial Setup”
About Company
Company Description
Atlassian's mission is to unleash the potential of every team. We make agile & DevOps, IT service management and work management software to help teams organize, discuss, and complete shared work. Over 300,000 companies of all sizes worldwide rely on Atlassian to help their teams work better together and deliver quality results on time
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Jira Service Management
Reviewer Insights for: Jira Service Management
Deciding Factors: Jira Service Management Vs. Market Average
Performance of Jira Service Management Across Market Features
Jira Service Management Likes & Dislikes
Jira Service Management provides very robust incident management features which allow us to analyze, investigate and resolve all the reported IT issues with ease and comprehensively. Jira Service Management has team collaboration tools that allow us to work together to resolve IT incidents conclusively and to provide fast support services to our program users. Jira Service Management has AI functions that allows us to automate and streamline our service delivery operations like responding to requests from our program users.
Read Full ReviewOnce it is set up, it works well and is easy to navigate. Users can create tickets and it can be fully integrated with M365 for single sign on, which makes it really easy for internal help desk management.
Read Full ReviewJira Service Management has automated incident alert features which notify us of any issues in our software development cycle, making it possible to resolve them as quickly as they appear. Jira Service Management has advanced incident analytics tools which help us analyze the root causes of all issues, allowing us to solve them completely to avoid their occurrence in future. Jira Service Management has incredible task automations that help us eliminate manual incident management tasks, allowing us to address all issues accurately and quickly.
Read Full Review
Jira Service Management has offered us the most epic experience in managing and streamlining our IT service requests delivery and we are lucky not to have discovered anything to dislike about it.
Read Full ReviewIt's really difficult to make the changes you want to make. Something as simple as a scheduled ticket is made complex due to having to set up automation rules. This is likely a training issue on my part, but it's not easy to navigate without consulting any documentation.
Read Full ReviewJira Service Management has been very efficient in its performance and we have not had any major issues to concern us.
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Peer Discussions
Jira Service Management Reviews and Ratings
- Program AdministratorGov't/PS/EdEducationReview Source
Jira Service Management enhances IT request handling and incident resolution efficiency.
We use Jira Service Management to manage our IT service requests and delivery and it has given us a productive experience, allowing us to achieve our goals in streamlining our service operations. Jira Service Management makes it easy for our platform users to send service requests and helps us to respond to these requests as soon as possible. Jira Service Management has advanced incident management features which help us to analyze and precisely resolve all the reported issues. With Jira Service Management, we have been able to ensure that all our program users are having a smooth experience navigating our program and accessing all the learning services we offer there. - Software Development Project Manager50M-1B USDSoftwareReview Source
Advanced incident management features streamline the IT service issue resolution process.
Jira Service Management is powered with advanced incident management features which has given us an efficient experience in handling our IT services. With Jira Service Management, it has been easy for us to identify and fully resolve all the critical issues affecting our software development process. - SR. SYSTEMS ADMINISTRATOR<50M USDMediaReview Source
Jira Service Management Dashboard Effective, Yet Licensing Costs May Be A Concern
It's been more than a year since we migrated from our ITSM system to Jira Service Management and it's one of the best decisions we have made. It has all the agile tools that you would need to have an efficient service desk. The capabilities of Jira Service Management are tremendous. It integrates seamlessly with Confluence to have an in-place Knowledge Management System and Slack to have on-call rotations/schedules. - IT CONSULTANT50M-1B USDServices (non-Government)Review Source
Customizable Workflows and Problem Management Features Streamline IT Service Processes
A platform that offers powerful IT service management tools. Provide automation capabilities that are important for streamlining repetitive tasks such as ticket assignment. Has built in incident management processes that help to quickly arrange, give priorities and assign tasks for incident management. The alerting features notify in a timely manner when an issue arises reducing the risk of causing damage.Offers great problem management functionalities that allow quick identification of recurring issues and implementation of long term fixes.Its customizable features allow one to configure workflows according to the required needs which in turn increases efficiency. - IT Project Manager50M-1B USDServices (non-Government)Review Source
Customizable Features and Automation Improve Service Request Handling and Accuracy
Jira Service Management offers an intuitive, single platform where our IT department is able to quickly report, record, track and resolve incidents. It makes collaboration between departments and teams effortless and transparent which in turn enhances positive working environment and operational efficiency. Allow us to identify, track and resolve problems in an organized approach before they cause any damage, hence preventing recurring problems and improving our service quality and delivery.Offer a set of features eg dynamic forms and templates that are easily customizable to meet unique needs. Lastly, it keeps our teams organized, responding quickly and working more efficiently.