Overview
Product Information on Jira Service Management
What is Jira Service Management?
Jira Service Management Pricing
Overall experience with Jira Service Management
“Valor diario en administración aunque faltan opciones completas de personalización”
“JIRA Service Management Offers Comprehensive Tools but Requires Complex Initial Setup”
About Company
Company Description
Atlassian's mission is to unleash the potential of every team. We make agile & DevOps, IT service management and work management software to help teams organize, discuss, and complete shared work. Over 300,000 companies of all sizes worldwide rely on Atlassian to help their teams work better together and deliver quality results on time
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Jira Service Management
Reviewer Insights for: Jira Service Management
Deciding Factors: Jira Service Management Vs. Market Average
Performance of Jira Service Management Across Market Features
Jira Service Management Likes & Dislikes
Me gusta la capacidad y facilidad de integrarse con otras herramientas de forma nativa en Atlassian, lo que permite centralizar tareas, incidencias y documentación. Además sumando las automatizaciones y flujos de trabajo para incidencias dan un plus para el día a día en soluciones.
Read Full ReviewOnce it is set up, it works well and is easy to navigate. Users can create tickets and it can be fully integrated with M365 for single sign on, which makes it really easy for internal help desk management.
Read Full ReviewWhat I like most about the product and service is the powerful automation, customizable workflows, and flexible schemes that make it easy to adapt to our specific needs. I'm also excited about the new AI -- Rovo, which showing great potential.
Read Full Review
Lo que menos me convence del producto, es la limitada flexibilidad en automatizaciones, cuando se lleva por algo complejo se tiene que llevar por otro lado. Sumado, que podria estar bueno una personalización más entera de los portales de service desk
Read Full ReviewIt's really difficult to make the changes you want to make. Something as simple as a scheduled ticket is made complex due to having to set up automation rules. This is likely a training issue on my part, but it's not easy to navigate without consulting any documentation.
Read Full ReviewWhile JSM is a powerful platform, there are a few areas that could be improved. 1st, the configuration interface can be complex and unintuitive for new admins, especially when managing multiple schemes. 2nd, performance can lag at times, particularly with large projects or high volumes of requests. 3rd, some advanced reporting and analytics require additional plugins and workarounds.
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Peer Discussions
Jira Service Management Reviews and Ratings
- Access Operator50M-1B USDSoftwareReview Source
Valor diario en administración aunque faltan opciones completas de personalización
Mi experiencia con JSM fue muy positiva. La plataforma ofrece una inferfaz intuitiva y sólida, facilitando el uso de la misma. La gestión de incidencias y solicitudes es realmente eficiente y la integración con otras herramientas de Atlassian como confluence, jira software, opsgenie, etc generan un valor al día a día en la administración de las mismas. - Systems Engineer50M-1B USDSoftwareReview Source
Powerful, Flexible, and Evolving - JSM delivers efficiency through Automation and AI
As both admin and user of JSM, I've found the platform to be intuitive, flexible, and highly effective in streamlining our service operations. The automation capabilities and seamless integration significantly enhance our ability to manage requests and incidents efficiently. - Program AdministratorGov't/PS/EdEducationReview Source
Jira Service Management enhances IT request handling and incident resolution efficiency.
We use Jira Service Management to manage our IT service requests and delivery and it has given us a productive experience, allowing us to achieve our goals in streamlining our service operations. Jira Service Management makes it easy for our platform users to send service requests and helps us to respond to these requests as soon as possible. Jira Service Management has advanced incident management features which help us to analyze and precisely resolve all the reported issues. With Jira Service Management, we have been able to ensure that all our program users are having a smooth experience navigating our program and accessing all the learning services we offer there. - Accounts Manager1B-10B USDServices (non-Government)Review Source
Automation and Customization Features Streamline Incident and Service Request Handling
Jira Service Management has been the best.It is an extremely versatile tool that offers all we need for service request, incident & change management. Provides great tools for tracking, managing and resolving incidents quickly. The ability to have a structured, effective process for handling incidents, as well as automated alerting and on-call scheduling, completely improved response times.There are automation features like auto assign issues, send notifications for high priority issues,create sub tasks on issue creation etc that streamlines workflows and boosts productivity. Has a high customizability which allows us to adjust workflows that fit our needs, helping to handle different tasks, issues and changes more easily. - Software Development Project Manager50M-1B USDSoftwareReview Source
Advanced incident management features streamline the IT service issue resolution process.
Jira Service Management is powered with advanced incident management features which has given us an efficient experience in handling our IT services. With Jira Service Management, it has been easy for us to identify and fully resolve all the critical issues affecting our software development process.