Overview
Product Information on ServiceDesk Plus
Updated 13th October 2025
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Overall experience with ServiceDesk Plus
IT INFRASTRUCTURE TECHNICIAN
<50M USD, Finance (non-banking)FAVORABLE
“Support Team’s Responsiveness and Software Reliability Stand Out in Everyday Use”
IT Associate
Gov't/PS/ED 5,000 - 50,000 Employees, GovernmentCRITICAL
“ServiceDesk Plus Offers Wide Functions But On-Premises Lags Behind Cloud Updates”
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
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About Company
Company Description
As the enterprise IT management division of Zoho Corp., ManageEngine empowers you to take control of your IT, from your security, networks, and servers to your applications, service desk, Active Directory, desktops, and mobile devices.
Company Details
Year Founded
2002
Head office location
Del Valle, United States
Number of employees
5001 - 10000
Parent Company
Zoho
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Peer Discussions
ServiceDesk Plus Reviews and Ratings
- IT INFRASTRUCTURE TECHNICIAN<50M USDFinance (non-banking)Review Source
Support Team’s Responsiveness and Software Reliability Stand Out in Everyday Use
I have been using ServiceDesk Plus for over 10 years. The most consistent comments I have about ServiceDesk Plus as a whole is that the support team is incredibly helpful and makes this product worth the continued use, as well as the product has remained mostly the same over the years.
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