Overview
Product Information on ServiceDesk Plus
What is ServiceDesk Plus?
ServiceDesk Plus Pricing
Overall experience with ServiceDesk Plus
“service Desk Plus Cloud: A True IT Game Changer in our Company”
“ServiceDesk Plus makes work of your work”
About Company
Company Description
As the enterprise IT management division of Zoho Corp., ManageEngine empowers you to take control of your IT, from your security, networks, and servers to your applications, service desk, Active Directory, desktops, and mobile devices.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About ServiceDesk Plus
Reviewer Insights for: ServiceDesk Plus
Deciding Factors: ServiceDesk Plus Vs. Market Average
Performance of ServiceDesk Plus Across Market Features
ServiceDesk Plus Likes & Dislikes
The scalability of the product, the captive UI, AI powered functionality, User friendly and easy accessiblity, Multi option integration, could enable to process through Mobile application too.
Read Full Review1. The way that tickets can be documented/updated with notes, and how those can be communicated to a user. That is its strength. 2. It is stable 3. While for me its design and layout is too busy and you can lose track of things, I know that for some people having all the different menus and tabs and drops the way they are is a positive.
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The initial configuration was bit difficult since multiple features were present but due to the user friendly navigations i started remembering all this feature
Read Full Review1. Everything can feel disconnected/disjointed. I don't want to feel like I need to work to do the work of handling tickets. It can feel like you are fighting the tool, like you have to click around too much to do things and find things. 2. It has, for me, some of the most unintuitive reporting that I've experienced in an ITSM tool. 3. The general clunky and overly busy appearance of it makes it more challenging to train people on how to use it, and has made it easier for people to make mistakes when handling tickets. 4. Knowledge base to ticket integration is behind other ITMS tools I have used.
Read Full ReviewWhile ManageEngine ServiceDesk Plus delivers great value, the user interface feels dated and can be unintuitive for the new users. Navigation through some modules like assets or CMDB requires more clicks than necessary. Also mobile app features are limited especially for technicians on the move
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Peer Discussions
ServiceDesk Plus Reviews and Ratings
- IT Services Associate10B+ USDManufacturingReview Source
service Desk Plus Cloud: A True IT Game Changer in our Company
Our overall experience with SDP has been exceptional. The platform has bought structure, visibility and efficiency to our IT Service management since we have 3 instances and being a sinf=gle implementer, it is being so fun and exciting, day by day it is thrilled with my organizational requirement is being vast , i could able to customize them with the help of the very friendly support and development team. - Service Desk Supervisor50M-1B USDIT ServicesReview Source
ServiceDesk Plus makes work of your work
I've used three different versions of ManageEngine's ServiceDesk Plus ITSM tool and all of them, to varying degrees, were ultimately dissatisfying. While there are some positives, overall it has felt clunky, disjointed, and, for lack of a better word, like it is not a modern tool. - Desktop Support Technician 250M-1B USDSoftwareReview Source
Robust and cos effective ITSM Platform with room for UI modernization
It is superb tool to use as it has all the functionality that is needed for ticketing, triaging, AI features for Chat bots and many more - Customer Service & Support Associate50M-1B USDBankingReview Source
Efficient Service Desk Platform Hampered by Outdated Interface and Support Delays
Easy to implement and use, highly customizable, and manages all aspects of IT service management in one place. Occasional issues with support and advanced reporting, but overall a reliable ticketing solution - CyberSecurity Engineer50M-1B USDBankingReview Source
Automation through IA and Integration with Third Parties is very remarkable
ServiceDesk Platform provides a robust workflow of service delivery to end-users, allowing IT HelpDesk and technician teams to provide Excellent Customer Service and high end efficient service with customizable options that bring flexibility to users and administrators. Integration and Central Management is available with this solution which enables excellent features to give a try.