Overview
Product Information on TOPdesk
What is TOPdesk?
TOPdesk Pricing
Overall experience with TOPdesk
“Excessive Features Can Overwhelm Even With an Intuitive Software Dashboard”
“Topdesk lacking in out of the box options”
About Company
Company Description
TOPdesk is an internationally operating service management provider with employees in various offices across the globe. The company's primary mission is to assist organizations in achieving outstanding service delivery. This is accomplished through the development of innovative service management solutions by TOPdesk's dedicated workforce. Therefore, the firm serves as a platform for organizations seeking to improve their service delivery metrics.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About TOPdesk
Reviewer Insights for: TOPdesk
Deciding Factors: TOPdesk Vs. Market Average
Performance of TOPdesk Across Market Features
TOPdesk Likes & Dislikes
The possibility of a self service portal The ability to set up a knowledge base which then pops up at tickets that pick up on the same topic. Topdesk also offers various third-party tools and services.
Read Full ReviewEasy to use userfriendly interface fast learning curve new users automated actions/webhooks
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It takes some time to learn the product. There are too many options. In the end you don't use every part of the product because there are too many options or it doesn't fit in your way of work
Read Full ReviewReporting limitations aswell as sometimes providing inaccurate information. The tool has too much downtime. It seems to happen too frequently that these has been an update or they are actively updating, making the tool unavailable. Change management is inexistent, as we needed someone to come in and build it from scratch.
Read Full ReviewDocumentation of technical side of the software. How do i find the right endpoints not all tables are available for the api
Read Full ReviewTop TOPdesk Alternatives
Peer Discussions
TOPdesk Reviews and Ratings
- System Engineer50M-1B USDConstructionReview Source
Topdesk lacking in out of the box options
Topdesk is our main ticketing tool where user can log their ticket via email or via the self service portal. Our experience isn't that great seeing as we need to hire a consultant every time we need a change to the system. There seems to be no build-in ITIL framework. Change management is inexistent as we needed someone to build it up from scratch. - Functioneelbeheer EIS50M-1B USDBankingReview Source
Excessive Features Can Overwhelm Even With an Intuitive Software Dashboard
When we have a problem, the company quickly responds to our questions. I like the software / dashboard and like the interface used - ENTERPRISE ARCHITECT50M-1B USDHealthcare and BiotechReview Source
Configuration Complexity Increases For Larger Organizations With Multiple Business Units
It is a good tool for Startups, But for grown organizations and with multiple business units operating differently the configurations become complex and different, but still if you say it is a fit for purpose tool, then yes it is - IT Services Associate<50M USDIT ServicesReview Source
Automated Actions Streamline Use, But Technical Documentation Proves Challenging
The layout and user-friendly interface makes it a really easy to use product. In addition, there are many different options to configure and easy to set up automated actions - ITTS operations lead<50M USDSoftwareReview Source
Streamlines Processes Efficiently, But Contract Management Configuration Is Challenging
Easy to use and configure application. Last 5 years significant improvements made on flexbility and process automation.