TOPdesk

A very good tool that is quick to set up and quick to deploy. The standard configuration is a great starting point, which can then be expanded as needed. While the tool does have limitations in terms of personalization at a certain point, there are still many customization options. In our view, the tool has become increasingly open in recent years and offers ever greater flexibility through its API, especially when it comes to webhooks, action sequences, and automations. The release speed of new features has increased dramatically in recent years. New functions are currently being rolled out frequently, including many AI features that are directly integrated into the product and don't require complex implementation projects. Regardless, tools of any complexity can be connected via the API. We would particularly like to emphasize the quality of the consulting, which, in our opinion, far surpasses that of other providers. Customers receive comprehensive advice and support in finding solutions. Furthermore, there is proactive support from a Customer Service Manager (CSM) and numerous webinars and events. Another highlight is its user-friendliness. The UX and UI are very intuitively designed, both for administrators and end users. In our opinion, the self-service portal is the best on the market.