TOPdesk

byTOPdesk
in IT Service Management Platforms
4.4

Overview

Product Information on TOPdesk

Updated 13th October 2025

What is TOPdesk?

TOPdesk is a software designed to support organizations with their service management processes. It offers functionalities such as incident management, asset management, change management, and self-service portals, enabling users to submit, track, and resolve service requests efficiently. The software integrates with other business applications to streamline workflows and enhance collaboration between departments. Its reporting and analytics tools provide insights into service delivery and performance, supporting continuous improvement initiatives. TOPdesk addresses business challenges related to managing internal support requests, increasing visibility over assets, and ensuring consistent service delivery across teams.

Overall experience with TOPdesk

Functioneelbeheer EIS
50M - 250M USD, Banking
FAVORABLE

“Excessive Features Can Overwhelm Even With an Intuitive Software Dashboard”

4.0
Aug 19, 2025
When we have a problem, the company quickly responds to our questions. I like the software / dashboard and like the interface used
MANAGER
250M - 500M USD, Banking
CRITICAL

“SLA comprometido por recorrentes falhas e lentidão na ferramenta”

2.0
Nov 24, 2025
Uma ferramenta que foi implementada com intuito de melhores procedimentos e processos na empresa e que no fim não rende como deveria. Lentidão e quedas constantes atrapalham a tratativa de chamados e complica muito o cumprimento do SLA. Tirando esses pontos, funciona como uma ferramenta de gerenciamento tanto de tarefas de mudança como também de chamados, como suporte, instalação, RDM, manutenção em geral, registro de atividades e gestão de conhecimento. A proposta é muito boa, a operação dos serviços deixa muito a desejar. Devido a instabilidade, muitos serviços e tratativas ficam pendentes.

About Company

Company Description

TOPdesk is an internationally operating service management provider with employees in various offices across the globe. The company's primary mission is to assist organizations in achieving outstanding service delivery. This is accomplished through the development of innovative service management solutions by TOPdesk's dedicated workforce. Therefore, the firm serves as a platform for organizations seeking to improve their service delivery metrics.

Company Details

Company type
Private
Year Founded
1993
Head office location
Delft, Netherlands
Number of employees
1001 - 5000
Annual Revenue
50M-250M USD
Website

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About TOPdesk
Reviewer Insights for: TOPdesk
Deciding Factors: TOPdesk Vs. Market Average
Performance of TOPdesk Across Market Features

TOPdesk Likes & Dislikes

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Peer Discussions

TOPdesk Reviews and Ratings

4.4

(1171 Ratings)

Rating Distribution

5 Star
61%
4 Star
36%
3 Star
3%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.5

Service & Support

4.7

Product Capabilities

4.5

Last 12 Months
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  • MANAGER
    50M-1B USD
    Banking
    Review Source

    SLA comprometido por recorrentes falhas e lentidão na ferramenta

    2.0
    Nov 24, 2025
    Uma ferramenta que foi implementada com intuito de melhores procedimentos e processos na empresa e que no fim não rende como deveria. Lentidão e quedas constantes atrapalham a tratativa de chamados e complica muito o cumprimento do SLA. Tirando esses pontos, funciona como uma ferramenta de gerenciamento tanto de tarefas de mudança como também de chamados, como suporte, instalação, RDM, manutenção em geral, registro de atividades e gestão de conhecimento. A proposta é muito boa, a operação dos serviços deixa muito a desejar. Devido a instabilidade, muitos serviços e tratativas ficam pendentes.
  • System Engineer
    50M-1B USD
    Construction
    Review Source

    Topdesk lacking in out of the box options

    3.0
    Jul 15, 2025
    Topdesk is our main ticketing tool where user can log their ticket via email or via the self service portal. Our experience isn't that great seeing as we need to hire a consultant every time we need a change to the system. There seems to be no build-in ITIL framework. Change management is inexistent as we needed someone to build it up from scratch.
  • Functioneelbeheer EIS
    50M-1B USD
    Banking
    Review Source

    Excessive Features Can Overwhelm Even With an Intuitive Software Dashboard

    4.0
    Aug 19, 2025
    When we have a problem, the company quickly responds to our questions. I like the software / dashboard and like the interface used
  • ENTERPRISE ARCHITECT
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Configuration Complexity Increases For Larger Organizations With Multiple Business Units

    3.0
    Nov 10, 2025
    It is a good tool for Startups, But for grown organizations and with multiple business units operating differently the configurations become complex and different, but still if you say it is a fit for purpose tool, then yes it is
  • IT Services Associate
    <50M USD
    IT Services
    Review Source

    Automated Actions Streamline Use, But Technical Documentation Proves Challenging

    4.0
    Aug 19, 2025
    The layout and user-friendly interface makes it a really easy to use product. In addition, there are many different options to configure and easy to set up automated actions
...
Showing Result 1-5 of 1171

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