Overview
Product Information on TOPdesk
What is TOPdesk?
TOPdesk Pricing
Overall experience with TOPdesk
“Excessive Features Can Overwhelm Even With an Intuitive Software Dashboard”
“Configuration Complexity Increases For Larger Organizations With Multiple Business Units”
About Company
Company Description
TOPdesk is an internationally operating service management provider with employees in various offices across the globe. The company's primary mission is to assist organizations in achieving outstanding service delivery. This is accomplished through the development of innovative service management solutions by TOPdesk's dedicated workforce. Therefore, the firm serves as a platform for organizations seeking to improve their service delivery metrics.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About TOPdesk
Reviewer Insights for: TOPdesk
Deciding Factors: TOPdesk Vs. Market Average
Performance of TOPdesk Across Market Features
TOPdesk Likes & Dislikes
quick response, the interface of the product and the filters you can use
front end configurations and automation with workflows and email to ticket, configurations are super easy todo
Easy to use userfriendly interface fast learning curve new users automated actions/webhooks
It takes some time to learn the product. There are too many options. In the end you don't use every part of the product because there are too many options or it doesn't fit in your way of work
forms are very rigid and static, also its become very difficult if you cnanot replicate the tiles also import and export is bit difficult
Documentation of technical side of the software. How do i find the right endpoints not all tables are available for the api
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Peer Discussions
TOPdesk Reviews and Ratings
- Functioneelbeheer EIS50M-1B USDBankingReview Source
Excessive Features Can Overwhelm Even With an Intuitive Software Dashboard
When we have a problem, the company quickly responds to our questions. I like the software / dashboard and like the interface used - ENTERPRISE ARCHITECT50M-1B USDHealthcare and BiotechReview Source
Configuration Complexity Increases For Larger Organizations With Multiple Business Units
It is a good tool for Startups, But for grown organizations and with multiple business units operating differently the configurations become complex and different, but still if you say it is a fit for purpose tool, then yes it is - IT Services Associate<50M USDIT ServicesReview Source
Automated Actions Streamline Use, But Technical Documentation Proves Challenging
The layout and user-friendly interface makes it a really easy to use product. In addition, there are many different options to configure and easy to set up automated actions - Product ManagerGov't/PS/EdGovernmentReview Source
TOP-product
I've been using TOPdesk for six years now. It's a product that focuses on innovation and continuous improvement. Beside incident management, it also includes modules for asset management, problem management, change management, branch management and reservations. In short, it's a comprehensive product. All interactions with the service desk and customer contact have been nothing but positive. - BI support consultant<50M USDSoftwareReview Source
Intuitive design, but would love more flexibility in dynamicly making fields mandatory
Very helpful and knowledgeable people who know their software.