TOPdesk is one of my application support team's best providers. They listen, they innovate, they keep you up to date and they genuinely want you to succeed and that's how we measure other suppliers against them for the most part. Some developments take longer than we'd like but most go through and succeed rather than requiring additional development

It is a good tool for Startups, But for grown organizations and with multiple business units operating differently the configurations become complex and different, but still if you say it is a fit for purpose tool, then yes it is