Overview
Product Information on SolarWinds Service Desk
Updated 13th October 2025
What is SolarWinds Service Desk?
SolarWinds Service Desk Pricing
Overall experience with SolarWinds Service Desk
CHANGE MANAGER
50M - 250M USD, BankingFAVORABLE
“Service Desk Offers Ease of Use but Lacks Advanced Customization Options”
Overall, my experience with SolarWinds Service Desk has been positive. The platform is easy to adopt, especially for teams that want to get up and running quickly without heavy customization. Core ITSM practices, like Incident, Service Request and Change Management work very well for users.
IT MANAGER
Gov't/PS/ED <5,000 Employees, EducationCRITICAL
“Solid and intuitive, but room for improvement.”
On the positive side, the platform is intuitive and relatively easy to implement. Ticket submission and workflow management are straightforward, and the user interface is clean enough that staff can log requests without much training. Its limitations impact the experience. Reporting lacks depth and flexibility, their customer support experience leaves much to be desired and more advanced asset management features without additional costs would be nice.
About Company
Company Description
SolarWinds (NYSE:SWI) provides simple, powerful, secure observability and IT management software built to enable customers to accelerate their digital transformation. Our solutions provide organizations worldwide—regardless of type, size, or complexity—with a comprehensive and unified view of today’s modern, distributed, and hybrid environments. We continuously engage with IT service and operations professionals, DevOps and SecOps professionals, and database administrators (DBAs) to understand the challenges they face in maintaining high-performing and highly available hybrid IT infrastructures, applications, and environments. The insights we gain from them, in places like our THWACK community, help us to address customers’ needs in solutions for observability, IT service management, application performance, and database management now and in the future.
Company Details
Company type
Public
Year Founded
1999
Head office location
Austin, United States
Number of employees
1001 - 5000
Annual Revenue
500M-1B USD
Website
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- CHANGE MANAGER50M-1B USDBankingReview Source
Service Desk Offers Ease of Use but Lacks Advanced Customization Options
Overall, my experience with SolarWinds Service Desk has been positive. The platform is easy to adopt, especially for teams that want to get up and running quickly without heavy customization. Core ITSM practices, like Incident, Service Request and Change Management work very well for users. - IT MANAGERGov't/PS/EdEducationReview Source
Solid and intuitive, but room for improvement.
On the positive side, the platform is intuitive and relatively easy to implement. Ticket submission and workflow management are straightforward, and the user interface is clean enough that staff can log requests without much training. Its limitations impact the experience. Reporting lacks depth and flexibility, their customer support experience leaves much to be desired and more advanced asset management features without additional costs would be nice. - IT MANAGER50M-1B USDTransportationReview Source
Solid service desk product with great automation, would also like native MSTeams integration
Overall this is a pretty decent Service Desk service. I am able to create rules to automatically assign tickets, classify tickets, or have a suggested categorization of the incident. We also use the solutions page not just for the users but for helpdesk personnel as well. This helps them service complicated tickets with snippets and directions to make it easier. - Director Of Operations<50M USDIT ServicesReview Source
Centralized Ticket Management Offers Convenience with Some helpful AI along the way
Good ticketing system with a few added AI perks that actually help along the way. Realtime comments make sure tickets don't sit idle while the customer waits for support. - IT Associate1B-10B USDBankingReview Source
Asset Management Flexibility Could Improve in Solarwinds Service Desk Platform
I have used many different ITAM and service desk software and in my opinion Solarwinds Service desk is one of my favorites! Very easy to navigate and setup. The scanning agent works really well and easy to deploy on all devices.
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