Overview
Product Information on ServiceNow IT Service Management
Updated 20th October 2025
What is ServiceNow IT Service Management?
ServiceNow IT Service Management Pricing
Overall experience with ServiceNow IT Service Management
Strategic Business Advisor
250M - 500M USD, SoftwareFAVORABLE
“The Gold Standard for Enterprise Automation and Service Excellence”
SOFTWARE DEVELOPER
30B + USD, Finance (non-banking)CRITICAL
“Navigation Issues and Integration Problems Hamper Workflow Efficiency on the Platform”
Badges
Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
AI Applications in IT Service Management
About Company
Company Description
ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.
Company Details
Company type
Public
Year Founded
2004
Head office location
Santa Clara, California, United States
Number of employees
10001+
Annual Revenue
10B-30B USD
Website
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Top ServiceNow IT Service Management Alternatives
Peer Discussions
ServiceNow IT Service Management Reviews and Ratings
- Strategic Business Advisor50M-1B USDSoftwareReview Source
The Gold Standard for Enterprise Automation and Service Excellence
ServiceNow ITSM remains the industry gold standard for enterprise service management. From an architectural standpoint, the platform's ability to unify disparate business processes onto a single data model (CMDB) is its greatest strength. While the initial setup requires significant strategic planning and governance, the long-term ROI in terms of automation and visibility is unmatched. It's more than a ticketing tool; it's an operating system for the modern enterprise.
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