ServiceNow IT Service Management Alternatives

4.3(1963 Ratings)

Considering alternatives to ServiceNow IT Service Management? See what this market ServiceNow IT Service Management users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how ServiceNow IT Service Management compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

How Alternatives Are Selected

1. ServiceDesk Plus

By ManageEngine

4.4

It is superb tool to use as it has all the functionality that is needed for ticketing, triaging, AI features for Chat bots and many more Read all insights and reviews for ServiceDesk Plus

Compare with ServiceNow IT Service Management

Add to Compare

2. TOPdesk

4.4

Topdesk is our main ticketing tool where user can log their ticket via email or via the self service portal. Our experience isn't that great seeing as we need to hire a consultant every time we need a change to the system. There seems to be no build-in ITIL framework. Change management is inexistent as we needed someone to build it up from scratch.Read all insights and reviews for TOPdesk

Compare with ServiceNow IT Service Management

Add to Compare

3. SolarWinds Service Desk

4.4

My experience with SolarWinds Service Desk has been smooth. It brings structure to our IT operations and helps the team stay on top of issues without getting overwhelmed. The ability to track, prioritize and resolve requests all in one system has made a big difference even though there are a few areas that could be improved like setup complexity but the platform continues to support our workflow and keep things moving efficiently. Its a practical tool that fits well into our day-to-day work.Read all insights and reviews for SolarWinds Service Desk

Compare with ServiceNow IT Service Management

Add to Compare

4. SymphonyAI IT Service Management

4.4

SymphonyAI team is reachable when required and clarifies the concerns.Read all insights and reviews for SymphonyAI IT Service Management

Compare with ServiceNow IT Service Management

Add to Compare

5. Jira Service Management

4.4

We use Jira Service Management to manage our IT service requests and delivery and it has given us a productive experience, allowing us to achieve our goals in streamlining our service operations. Jira Service Management makes it easy for our platform users to send service requests and helps us to respond to these requests as soon as possible. Jira Service Management has advanced incident management features which help us to analyze and precisely resolve all the reported issues. With Jira Service Management, we have been able to ensure that all our program users are having a smooth experience navigating our program and accessing all the learning services we offer there.Read all insights and reviews for Jira Service Management

Compare with ServiceNow IT Service Management

Add to Compare

6. Cherwell Service Management (Legacy)

4.3

Cherwell Service Management has proven to be an efficient platform for our organisation. It provide us with enhanced service management capabilities with multiple customisation options and automation features to reduce our efforts into managing the platform and saving our time.Read all insights and reviews for Cherwell Service Management (Legacy)

Where ServiceNow IT Service Management Scored Higher

Better at service and support
Easier to integrate and deploy

Compare with ServiceNow IT Service Management

Add to Compare

7. Freshservice

4.3

Freshservice is amazing and very user friendly and intuitive. There are a few items that I would suggest finishing up, as sometimes it seems that the product is not fully developed. I would say it about 95% of the way there, but there are a lot of tiny nuances. Not a deal breaker and doesn't hurt the score, but some clear missed opportunities. Overall, love this product and I'm an advocate for it and want to see it succeed. Be prepared to spend a lot of time configuring over the promised 8-16 weeks, and if you're a large org, you will spend much more time setting up, regardless of 3rd party support.Read all insights and reviews for Freshservice

Compare with ServiceNow IT Service Management

Add to Compare

8. SysAid

4.5

I've heard great responses from end users for the ease of use. On the other hand, it has done a terrible job of dealing with the form population. We had trouble with accountability and development early on. After kicking up our concerns we had a team pulled together to address concerns and were able to make progress toward a resolution. Read all insights and reviews for SysAid

Compare with ServiceNow IT Service Management

Add to Compare

...

Showing Result 1-8 of 61