Overview
Product Information on SymphonyAI IT Service Management
What is SymphonyAI IT Service Management?
SymphonyAI IT Service Management Pricing
Overall experience with SymphonyAI IT Service Management
“SymphonyAI IT Service Management - Best product in ease of administration”
“A step in the right direction, but needs time to become more refined and flexible. ”
About Company
Company Description
SymphonyAI specializes in AI-based IT Service Management. It combines Service, Asset, and Operations Management to facilitate enterprise productivity. By utilizing machine reasoning and codeless workflow automation, SymphonyAI strives to generate substantial savings in IT Help Desk Operations and improve the Total Cost of Ownership.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: SymphonyAI IT Service Management
Deciding Factors: SymphonyAI IT Service Management Vs. Market Average
Performance of SymphonyAI IT Service Management Across Market Features
SymphonyAI IT Service Management Likes & Dislikes
If I had to pick one thing I love about Symphony AIIT Sn it's probably the user interface it is clean intuitive and surprisingly easy to navigate especially compared to some of the other ITSM platforms I have used in the past I really appreciate that it doesn't feel clunky or overly complicated even a less tech savvy team members picked it up pretty quickly the reporting features are also pretty robust being able to generate custom reports and dashboards has been a huge help for tracking KPI's and identifying areas for improvement the mobile app is a lifesaver being able to access the system and respond to the request on the go has made a big deference especially when I'm working remotely or dealing with after our emergencies.
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Email parsing is a major complaint as it required multiple custom configurations to achieve what should have been out of the box. Lack of customer facing portal configuration requiring support tickets and any advanced reporting is non-existent within the current platform. Knowledge base is extremely difficult to navigate and find information regarding the product
Read Full ReviewOkay so if I had to nitpick there are couple of things that could be better and the knowledge base could be a little more comprehensive sometimes I find myself having to search for answers outside of the system which can be a bit frustrating and while the customization options are decent there are a few areas where I wish we had a bit more flexibility I did love to be able to customize the look and the feel a bit more to better match your company branding but honestly these are minor things they don't really impact the overall functionality of the system and they are definitely not deal breakers I highly recommend symphony AI IT service management for business purposes.
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Peer Discussions
SymphonyAI IT Service Management Reviews and Ratings
- Senior Specialist1B-10B USDIT ServicesReview Source
SymphonyAI IT Service Management - Best product in ease of administration
SymphonyAI team is reachable when required and clarifies the concerns. - Process Associate10B+ USDManufacturingReview Source
Symphony AI ITSM: Streamlining IT Process with Intuitive User Interface
Two years in and I have definitely gotten a solid feel for Symphony AI IT Service Management it's been a bit of a journey honestly when we first rolled it out and there was usual learning curve getting everyone on board and comfortable with the new system took some doing we had a few hiccups early on mostly around integrating it with some of our older systems but their support team was pretty responsive and we worked through those initial challenges since then it has become a pretty integral part of our it workflow I mean we use it for everything from incident tracking and problem management to change requests and asset management it is definitely streamlined a lot of our processes and given us much better handle on our it operations. - CS IT Associate10B+ USDManufacturingReview Source
Symphony AI ITSM: Ushering in a New Era of Intelligent IT Management
As both a user and someone involved in selecting Symphony AI IT Service Management (ITSM) for our company, I found it to be a highly efficient and intelligent solution for managing IT operations. The platform's AI-driven capabilities have automated service requests, incident management and overall IT workflows. Its automation and predictive analytics have significantly improved response times and operational efficiency. - IT Security & Risk Management Associate10B+ USDManufacturingReview Source
Maximizing Efficiency: SymphonyAI IT Service Management
My two years worth of experience with SymphonyAI IT Service Management in the workplace has been a success, the platform has helped a lot in its operations improvement, simplification of processes and improvement in issue resolution efficiency with its automation feature it reduces the level of work that is performed manually allowing our team to work on high value high strategic work in addition its UI is easy and simple and its service request management is a breeze. - IT Security & Risk Management Associate10B+ USDManufacturingReview Source
From Reactive to Proactive: How Symphony AI ITSM Streamlines IT Management
Two years with Symphony AI ITSM and it has become a key tool for us, it has helped us move from reactive to proactive IT management, we are better at preventing problems and our response times have improved, there were some initial challenges with the roll out but their support team was helpful and now it's just part of our workflow.