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  1. Home
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  3. Cherwell Service Management (Legacy)
Logo of Cherwell Service Management (Legacy)

Cherwell Service Management (Legacy)

byIvanti
in
4.3
Market Presence: IT Service Management Platforms, CRM Customer Engagement Center

Overview

Product Information on Cherwell Service Management (Legacy)

Updated 20th February 2026

What is Cherwell Service Management (Legacy)?

Cherwell Service Management (Legacy) is a software designed to facilitate IT service management and automate business processes within organizations. The software provides modules for incident, problem, change, and request management, enabling centralized control and tracking of IT services. It offers customizable workflows and dashboards to support various ITIL processes, promoting consistency and transparency in operations. Cherwell Service Management (Legacy) allows integration with other enterprise systems to support collaboration across departments, aiming to reduce manual tasks and improve response times. It assists organizations in managing service delivery, improving efficiency, and ensuring compliance with regulatory and internal standards.

Cherwell Service Management (Legacy) Pricing

Cherwell Service Management software utilizes a subscription-based pricing model, typically structured per user or service desk agent, with different tiers offering variations in functionality and capacity. Pricing may vary depending on deployment method such as cloud or on-premises, as well as optional features and support packages.

Overall experience with Cherwell Service Management (Legacy)

DIRECTOR OF RESEARCH AND DEVELOPMENT
Gov't/PS/ED <5,000 Employees, Education
FAVORABLE

“Providing Effective Service Management Capabilities with such Advanced Features.”

5.0
Feb 29, 2024
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Contractor
50M - 250M USD, Banking
CRITICAL

“It's nice but there are better solutions”

3.0
Aug 18, 2023
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 10th February 2026

Ivanti is a global enterprise IT and security software company dedicated to unlocking human potential by managing, automating and protecting data and systems to empower continuous innovation. With adaptable software solutions tailored to customer needs, Ivanti empowers IT and security teams to enhance operational efficiency, cut costs and proactively mitigate security risks. At the heart of Ivanti’s offerings is the AI-powered Ivanti Neurons platform, which transforms the way IT and security teams operate. By delivering unified, reusable services and tools, the platform helps ensure consistent visibility, scalability, and secure solution implementation, enabling teams to work smarter, not harder. Ivanti follows “Secure by Design” principles to provide software solutions that scale with our customers’ needs to help enable IT and Security to improve operational efficiency while reducing costs and proactively reducing risk.

Company Details

Updated 10th February 2026
Company type
Private
Year Founded
1985
Head office location
South Jordan, United States
Number of employees
1001 - 5000
Website
www.ivanti.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Cherwell Service Management (Legacy) Reviews and Ratings

4.3

(856 Ratings)

Rating Distribution

5 Star
41%
4 Star
43%
3 Star
13%
2 Star
3%
1 Star
0%
Why ratings and reviews count differ?
  • DIRECTOR OF RESEARCH AND DEVELOPMENT
    Gov't/PS/Ed
    Education
    Review Source

    Providing Effective Service Management Capabilities with such Advanced Features.

    5.0
    Feb 29, 2024
    Cherwell Service Management has proven to be an efficient platform for our organisation. It provide us with enhanced service management capabilities with multiple customisation options and automation features to reduce our efforts into managing the platform and saving our time.
  • DIRECTOR OF RESEARCH AND DEVELOPMENT
    Gov't/PS/Ed
    Education
    Review Source

    Providing Effective Service Management Capabilities with such Advanced Features.

    5.0
    Feb 29, 2024
    Cherwell Service Management has proven to be an efficient platform for our organisation. It provide us with enhanced service management capabilities with multiple customisation options and automation features to reduce our efforts into managing the platform and saving our time.
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  • Market Guide for IT Service Management Platforms
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Reviewer Insights for: Cherwell Service Management (Legacy)
Deciding Factors: Cherwell Service Management (Legacy) Vs. Market Average
Performance of Cherwell Service Management (Legacy) Across Market Features

Cherwell Service Management (Legacy) Likes & Dislikes

Like

In our organisation, it provide integrated IT service management addressing the issues within our systems, helping us to maintain smooth functioning. The service catalog management feature enable us to organise and present services systematically. Moreover, it provides great reporting and analytics feature for efficient observation into our insights.

Like

In our organisation, it provide integrated IT service management addressing the issues within our systems, helping us to maintain smooth functioning. The service catalog management feature enable us to organise and present services systematically. Moreover, it provides great reporting and analytics feature for efficient observation into our insights.

Like

In our organisation, it provide integrated IT service management addressing the issues within our systems, helping us to maintain smooth functioning. The service catalog management feature enable us to organise and present services systematically. Moreover, it provides great reporting and analytics feature for efficient observation into our insights.

Dislike

desktop app is slow

Dislike

desktop app is slow

Dislike

desktop app is slow