Name: Cherwell Service Management (Legacy)
Rating: 4.3 (856 reviews)

Overview

Product Information on Cherwell Service Management (Legacy)

Updated 20th February 2026

What is Cherwell Service Management (Legacy)?

Cherwell Service Management (Legacy) is a software designed to facilitate IT service management and automate business processes within organizations. The software provides modules for incident, problem, change, and request management, enabling centralized control and tracking of IT services. It offers customizable workflows and dashboards to support various ITIL processes, promoting consistency and transparency in operations. Cherwell Service Management (Legacy) allows integration with other enterprise systems to support collaboration across departments, aiming to reduce manual tasks and improve response times. It assists organizations in managing service delivery, improving efficiency, and ensuring compliance with regulatory and internal standards.

Overall experience with Cherwell Service Management (Legacy)

DIRECTOR OF RESEARCH AND DEVELOPMENT

Gov't/PS/ED <5,000 Employees, Education

FAVORABLE

“Providing Effective Service Management Capabilities with such Advanced Features.”

5.0

Feb 29, 2024

Cherwell Service Management has proven to be an efficient platform for our organisation. It provide us with enhanced service management capabilities with multiple customisation options and automation features to reduce our efforts into managing the platform and saving our time.

Contractor

50M - 250M USD, Banking

CRITICAL

“It's nice but there are better solutions”

3.0

Aug 18, 2023

quite nice customization, desktop app is slow, adjustable gui

About Company

Company Description

Ivanti is a global enterprise IT and security software company dedicated to unlocking human potential by managing, automating and protecting data and systems to empower continuous innovation. With adaptable software solutions tailored to customer needs, Ivanti empowers IT and security teams to enhance operational efficiency, cut costs and proactively mitigate security risks. At the heart of Ivanti’s offerings is the AI-powered Ivanti Neurons platform, which transforms the way IT and security teams operate. By delivering unified, reusable services and tools, the platform helps ensure consistent visibility, scalability, and secure solution implementation, enabling teams to work smarter, not harder. Ivanti follows “Secure by Design” principles to provide software solutions that scale with our customers’ needs to help enable IT and Security to improve operational efficiency while reducing costs and proactively reducing risk.

Company Details

Company type

Private

Year Founded

1985

Head office location

South Jordan, United States

Number of employees

1001 - 5000

Website

www.ivanti.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Cherwell Service Management (Legacy)

Deciding Factors: Cherwell Service Management (Legacy) Vs. Market Average

Performance of Cherwell Service Management (Legacy) Across Market Features

Cherwell Service Management (Legacy) Likes & Dislikes

In our organisation, it provide integrated IT service management addressing the issues within our systems, helping us to maintain smooth functioning. The service catalog management feature enable us to organise and present services systematically. Moreover, it provides great reporting and analytics feature for efficient observation into our insights.

easy to copy change requests, nice customization possibilities

Cherwell Service Management supports common ITIL processes, enhancing IT service delivery. It helps us in tracking and managing the performance of life span of our software assets. Moreover, it simplifies our administration, allowing us easy customisation options and provides regular updates.

Customer support service of Cherwell Service Management is sometimes not responsive which can be a bit frustrating.

desktop app is slow

The built in report writing features could have been improved.

Top Cherwell Service Management (Legacy) Alternatives

Peer Discussions

Cherwell Service Management (Legacy) Reviews and Ratings

Recommended Gartner Insights

Market Guide for IT Service Management Platforms

Gov't/PS/Ed

Education

Review Source

Providing Effective Service Management Capabilities with such Advanced Features.

Improving IT Service Delivery to Enhance Operaational Flow.

4.0

Feb 28, 2024

Our experience with Cherwell Service Management has been positive. It proves to be flexible and user-centric ITSM platform that aligns well with our systems to help us make data driven decisions.

Director of Data and Analytics

Ultimate Choice for IT Service Management

Feb 22, 2024

Our experience with Cherwell Service Management has been great. It has enhanced our IT service delivery providing us a robust features that works perfectly with our academic needs. It also provide us with the ability to customise service portals, while its automated workflow reduces our response time and increases efficiency.

FINANCE MANAGER

Efficient Management and Resolution of IT Problems.

Feb 23, 2024

Cherwell Service Management stands out as a comprehensive IT service management solution offering us the automated IT services that reduces manual needs, allowing us an effective resource allocation.

Cybersecurity Analyst

50M-1B USD

IT Services

Enhance Customer Satisfaction

Feb 26, 2024

It have been amazing experience with Cherwell Service Management. Enables effectiveness tracking and management of IT assets, helps organizations plan, assess, and implement changes, ensuring smooth transitions while minimizing risks.

Overview

Product Information on Cherwell Service Management (Legacy)

What is Cherwell Service Management (Legacy)?

Cherwell Service Management (Legacy) Pricing

Overall experience with Cherwell Service Management (Legacy)

“Providing Effective Service Management Capabilities with such Advanced Features.”

“It's nice but there are better solutions”

About Company

Company Description

Company Details

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Cherwell Service Management (Legacy)

Deciding Factors: Cherwell Service Management (Legacy) Vs. Market Average

Performance of Cherwell Service Management (Legacy) Across Market Features

Cherwell Service Management (Legacy) Likes & Dislikes

Top Cherwell Service Management (Legacy) Alternatives

Peer Discussions

Cherwell Service Management (Legacy) Reviews and Ratings

Recommended Gartner Insights

About Company

Company Description

Company Details

Performance of Cherwell Service Management (Legacy) Across Market Features

Cherwell Service Management (Legacy) Likes & Dislikes

Top Cherwell Service Management (Legacy) Alternatives

Cherwell Service Management (Legacy) Reviews and Ratings

Providing Effective Service Management Capabilities with such Advanced Features.

Improving IT Service Delivery to Enhance Operaational Flow.

Ultimate Choice for IT Service Management

Efficient Management and Resolution of IT Problems.

Enhance Customer Satisfaction

4.3

(856 Ratings)

Rating Distribution

Customer Experience

Product Capabilities

Deciding Factors: Cherwell Service Management (Legacy) Vs. Market Average

Reviewer Insights for: Cherwell Service Management (Legacy)

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