Overview
Product Information on Cherwell Service Management (Legacy)
What is Cherwell Service Management (Legacy)?
Cherwell Service Management (Legacy) Pricing
Overall experience with Cherwell Service Management (Legacy)
“Providing Effective Service Management Capabilities with such Advanced Features.”
“It's nice but there are better solutions”
About Company
Company Description
Ivanti is a global enterprise IT and security software company dedicated to unlocking human potential by managing, automating and protecting data and systems to empower continuous innovation. With adaptable software solutions tailored to customer needs, Ivanti empowers IT and security teams to enhance operational efficiency, cut costs and proactively mitigate security risks. At the heart of Ivanti’s offerings is the AI-powered Ivanti Neurons platform, which transforms the way IT and security teams operate. By delivering unified, reusable services and tools, the platform helps ensure consistent visibility, scalability, and secure solution implementation, enabling teams to work smarter, not harder. Ivanti follows “Secure by Design” principles to provide software solutions that scale with our customers’ needs to help enable IT and Security to improve operational efficiency while reducing costs and proactively reducing risk.
Company Details
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Performance of Cherwell Service Management (Legacy) Across Market Features
Cherwell Service Management (Legacy) Likes & Dislikes
In our organisation, it provide integrated IT service management addressing the issues within our systems, helping us to maintain smooth functioning. The service catalog management feature enable us to organise and present services systematically. Moreover, it provides great reporting and analytics feature for efficient observation into our insights.
easy to copy change requests, nice customization possibilities
Cherwell Service Management supports common ITIL processes, enhancing IT service delivery. It helps us in tracking and managing the performance of life span of our software assets. Moreover, it simplifies our administration, allowing us easy customisation options and provides regular updates.
Customer support service of Cherwell Service Management is sometimes not responsive which can be a bit frustrating.
desktop app is slow
The built in report writing features could have been improved.
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Peer Discussions
Cherwell Service Management (Legacy) Reviews and Ratings
- DIRECTOR OF RESEARCH AND DEVELOPMENTGov't/PS/EdEducationReview Source
Providing Effective Service Management Capabilities with such Advanced Features.
Cherwell Service Management has proven to be an efficient platform for our organisation. It provide us with enhanced service management capabilities with multiple customisation options and automation features to reduce our efforts into managing the platform and saving our time. - DIRECTOR OF RESEARCH AND DEVELOPMENTGov't/PS/EdEducationReview Source
Improving IT Service Delivery to Enhance Operaational Flow.
Our experience with Cherwell Service Management has been positive. It proves to be flexible and user-centric ITSM platform that aligns well with our systems to help us make data driven decisions. - Director of Data and AnalyticsGov't/PS/EdEducationReview Source
Ultimate Choice for IT Service Management
Our experience with Cherwell Service Management has been great. It has enhanced our IT service delivery providing us a robust features that works perfectly with our academic needs. It also provide us with the ability to customise service portals, while its automated workflow reduces our response time and increases efficiency. - FINANCE MANAGERGov't/PS/EdEducationReview Source
Efficient Management and Resolution of IT Problems.
Cherwell Service Management stands out as a comprehensive IT service management solution offering us the automated IT services that reduces manual needs, allowing us an effective resource allocation. - Cybersecurity Analyst50M-1B USDIT ServicesReview Source
Enhance Customer Satisfaction
It have been amazing experience with Cherwell Service Management. Enables effectiveness tracking and management of IT assets, helps organizations plan, assess, and implement changes, ensuring smooth transitions while minimizing risks.