Overview
Product Information on Zoho Desk
What is Zoho Desk?
Zoho Desk Pricing
Overall experience with Zoho Desk
“Unified Platform Enhances Communication Across our Ecosystem With Zoho Desk”
“Excel管理から移行でチーム共有が向上する可能性に期待”
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About Company
Company Description
Zoho Corporation is a privately held software company that is focused on delivering solutions to help businesses grow. The company's portfolio of more than 55 products is used by over 100 million people around the world and is designed to cater to varying business requirements such as sales, marketing, support, collaboration, finance, and recruitment. Zoho is concentrated on creating digital tools with a strict adherence to user privacy. It does not rely on an ad-revenue model, even for its free products. The firm's global reach extends from its headquarters in Austin, Texas to international offices in Chennai, India and other worldwide locations.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Zoho Desk
Reviewer Insights for: Zoho Desk
Deciding Factors: Zoho Desk Vs. Market Average
Performance of Zoho Desk Across Market Features
Zoho Desk Likes & Dislikes
What I like most about Zoho Desk is its seamless integration between the Help Center, ticket management and automation features. It brings everything we need for customer support into a single, unified platform, making it easier to track requests, manage responses, and continously improve the user experience. Our platforms are quite new and I am confident we did the right choice by adopting Zoho Desk as a support foundation.
Read Full ReviewWhat I like most about the product is its simplicity and efficiency Zoho Desk brings all customer interactions into one clean, easy to navigate platform making it effortless to manage and prioritize tickets, the automation features significantly reduce manual work while the customization options allow us to tailor the system to our exact process overall it is the perfect balance of usability, flexibility and powerful support tools
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There is not much to dislike but I had to mention one area of improvement... it would be that some of the advanced customization options take a bit of time to learn, especially for new users, a more guided setup or additional tool tips in certain sections could make the onboarding even smoother, however once everything is configured the platform works extremely well and is very efficient.
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Peer Discussions
Zoho Desk Reviews and Ratings
- Group Product Manager<50M USDInsurance (except health)Review Source
Unified Platform Enhances Communication Across our Ecosystem With Zoho Desk
Our overall experience with Zoho Desk has been very positive. The platform offers a powerful combination of Help Center and ticket management, which has allowed us to centralize customer support and improve communication with our users. We see Zoho Desk as a strategic component of our digital ecosystem which includes, among others, Suppliers -both of which I serve as Product Owner. - IT Associate<50M USDIT ServicesReview Source
Zoho Desk Delivers Intuitive Design and Customization for Efficient Support Operations
My overall experience with zoho desk has been excellent... the platform is intuitive, well structured and easy to adapt to our workflow from ticket management to automation and reporting, everything feels thoughtfully designed to make support operations smoother and more efficient, the onboarding was straightforward and the customization options allowed us to tailor the system exactly to our needs, overall Zoho Desk has enhanced our productivity, improved customer satisfaction and given us much better control over the support process. - Software Development Project Manager50M-1B USDSoftwareReview Source
Zoho Desk has multiple customer engagement channels to speed up support services.
We are working with Zoho Desk to facilitate our customer support services and our experience with it has been a great success. Zoho Desk provides us with a fantastic platform for interacting with our customers which helps us to deliver our IT support services with ease. We have had an easy time working with Zoho Desk to handle our customer support operations which has enabled us to keep our customers satisfied by offering them professional and easy to access services. Zoho Desk has a reliable AI assistant function that has helped us to tap into the capabilities of AI in customer support, allowing us to improve the quality of IT support services we provide to our customers. - Director Of Learning Support ServicesGov't/PS/EdEducationReview Source
Zoho Desk Enhances Learner Support Efficiency Despite Occasional Performance Slowdowns
My overall experience with Zoho Desk has been smooth and productive. It has made a big difference in how we handle learner support by giving us better control and visibility over incoming requests, our team can now respond faster, stay more organized and keep track of common issues more easily. While there are a few areas that could be improved and the platform has helped us build a more responsive and efficient support system. It's a solid part of our daily operations and has improved how we connect with and support our learners. - Desktop Support Technician I50M-1B USDSoftwareReview Source
A Comprehensive User Management Premise
We primarily use Zoho for Service Desk Plus, and their user management tools and services. It's been 5 years I am using their tools and services on our premise and so far, the experience has been good. With integration to ManageEngine, Zoho Desk is our one-stop solution for managing all our user assets, their surveillance and optimization.