Overview
Product Information on Zoho Desk
What is Zoho Desk?
Zoho Desk Pricing
Overall experience with Zoho Desk
“Unified Platform Enhances Communication Across our Ecosystem With Zoho Desk”
“Excel管理から移行でチーム共有が向上する可能性に期待”
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CRM Customer Engagement Center
About Company
Company Description
Zoho Corporation is a privately held software company that is focused on delivering solutions to help businesses grow. The company's portfolio of more than 55 products is used by over 100 million people around the world and is designed to cater to varying business requirements such as sales, marketing, support, collaboration, finance, and recruitment. Zoho is concentrated on creating digital tools with a strict adherence to user privacy. It does not rely on an ad-revenue model, even for its free products. The firm's global reach extends from its headquarters in Austin, Texas to international offices in Chennai, India and other worldwide locations.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Zoho Desk
Reviewer Insights for: Zoho Desk
Deciding Factors: Zoho Desk Vs. Market Average
Performance of Zoho Desk Across Market Features
Zoho Desk Likes & Dislikes
What I like most about Zoho Desk is its seamless integration between the Help Center, ticket management and automation features. It brings everything we need for customer support into a single, unified platform, making it easier to track requests, manage responses, and continously improve the user experience. Our platforms are quite new and I am confident we did the right choice by adopting Zoho Desk as a support foundation.
Read Full ReviewZoho Desk has a simple and clean interface that makes it easy for us to find information quickly and respond to customer enquiries without delays. The multichannel support is a big plus because it brings in customer queries from email, phone, social media platforms and web forms into one place. This helps us respond faster and ensures no customers message is missed. The epic ticketing system enable us to assign, track and prioritize customers issues clearly, which leads to quicker resolutions. The knowledge base is also a great tool, it allows us to provide self service options for common questions, which reduces the number of incoming tickets and speeds up support. Zoho Desk also integrates seamlessly with Zoho CRM and Zoho Inventory, allowing us to have all the customer and product info in one place. And the best of all, Zoho Desk is affordable, providing us with all these essential features without going over budget.
Read Full Review
There isn't much to point out when it comes to dislikes, i have found Zoho Desk to be reliable and well suited for our needs. It had been a smooth experience overall and i haven't run into any major issues worth mentioning.
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Peer Discussions
Zoho Desk Reviews and Ratings
- Group Product Manager<50M USDInsurance (except health)Review Source
Unified Platform Enhances Communication Across our Ecosystem With Zoho Desk
Our overall experience with Zoho Desk has been very positive. The platform offers a powerful combination of Help Center and ticket management, which has allowed us to centralize customer support and improve communication with our users. We see Zoho Desk as a strategic component of our digital ecosystem which includes, among others, Suppliers -both of which I serve as Product Owner. - Software Development Project Manager50M-1B USDSoftwareReview Source
Zoho Desk has multiple customer engagement channels to speed up support services.
We are working with Zoho Desk to facilitate our customer support services and our experience with it has been a great success. Zoho Desk provides us with a fantastic platform for interacting with our customers which helps us to deliver our IT support services with ease. We have had an easy time working with Zoho Desk to handle our customer support operations which has enabled us to keep our customers satisfied by offering them professional and easy to access services. Zoho Desk has a reliable AI assistant function that has helped us to tap into the capabilities of AI in customer support, allowing us to improve the quality of IT support services we provide to our customers. - Director Of Learning Support ServicesGov't/PS/EdEducationReview Source
Zoho Desk Enhances Learner Support Efficiency Despite Occasional Performance Slowdowns
My overall experience with Zoho Desk has been smooth and productive. It has made a big difference in how we handle learner support by giving us better control and visibility over incoming requests, our team can now respond faster, stay more organized and keep track of common issues more easily. While there are a few areas that could be improved and the platform has helped us build a more responsive and efficient support system. It's a solid part of our daily operations and has improved how we connect with and support our learners. - Responsabile Ufficio Tecnico Urbanistica50M-1B USDServices (non-Government)Review Source
Zoho Desk promotes customer engagement through multiple support channels and automation.
Zoho Desk has always been our go-to customer engagement product and has really helped us to boost our customer service delivery. Zoho Desk has made it easy to communicate with our customers by giving us a collection of robust channels for reaching out to customers. Having Zoho Desk has helped us to provide answers to our customers quickly through both self-support services on our knowledge base and also one-on-one support. Zoho Desk has helped us make sure that our customers can easily and conveniently reach out for help at any given time. - Desktop Support Technician I50M-1B USDSoftwareReview Source
A Comprehensive User Management Premise
We primarily use Zoho for Service Desk Plus, and their user management tools and services. It's been 5 years I am using their tools and services on our premise and so far, the experience has been good. With integration to ManageEngine, Zoho Desk is our one-stop solution for managing all our user assets, their surveillance and optimization.