Overview
Product Information on Agentforce Service
What is Agentforce Service?
Agentforce Service Pricing
Overall experience with Agentforce Service
“Stable Platform Empowers Omnichannel Support and Automation With Strong Analytics Tools”
“Integration Process and Training Demands Highlighted as Key Concerns for Product”
About Company
Company Description
Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Agentforce Service
Reviewer Insights for: Agentforce Service
Performance of Agentforce Service Across Market Features
Agentforce Service Likes & Dislikes
Omnichannel touting with a unified agent console is the standout, combined with a powerful declarative automation that cuts handle time and boosts CSAT. We also value the out-of-the-box analytcs, easy integrations via APIs and the plataforms realiability and scalability for high volume, regulated suport.
Trusted brand name, lots of customization options, seamless SaaS product, easy integration with SIS systems.
the buildability of the tool as needs of the business progress
cust and complex licensing; UI can become cluttered; and limited native reports.
The per-license cost is high and resolving issues with the product can require extensive troubleshooting steps. Can be finicky when it comes to getting data integrations to appear prperly. Takes a good bit of time to train staff in proper use.
ability for various records for the same customer to be created without being tied together. need the ability to merge these records if it applies so that duplicates no longer become visible unless accessed through the primary account
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Peer Discussions
Agentforce Service Reviews and Ratings
- Solution And Experience Manager1B-10B USDBankingReview Source
Stable Platform Empowers Omnichannel Support and Automation With Strong Analytics Tools
At our org., the experience has been very positive. It enabled omnichannel support, improved resolution times and CSAT, and delivered strong analytics and automation. Setup and integrations took some effot, but the plataform is stable, scalable and supports our growth. - CUSTOMER SERVICE & SUPPORT ASSOCIATE<50M USDMediaReview Source
Historical Tracking And Data Integration Helpful
The buildability of the tool is very useful. As more areas of the business begin to use the tool functions, data points etc can be added to meet their needs and ensure data is relayed across the business as needed. can record historical interactions with customers and communicate with other teams. - Salesforce Product Manager<50M USDRetailReview Source
The most used CRM in the world for a reason, still has it's quirks but is infinitely adaptable to every use case.
We have had a very good experience using Salesforce Service Cloud. Case management is obviously a strong point and one of the main reasons we have used this, to be able to use cases collaboratively across the business has been a huge benefit for us. We have also rolled out email-to-case alongside multiple inboxes, to centralise all of our case management into one place. - DirectorGov't/PS/EdGovernmentReview Source
Integrator Cost Concerns Arise Despite Positive Effects on Client Server Performance
Helped with the case management issue that province was looking solve - ASSOCIATE1B-10B USDIT ServicesReview Source
Extensive Features Enable Deep Insights but Require Considerable Time to Master
Detailed information in one place on the different client accounts that I manage, in addition to allowing multiple integrations.