Overview
Product Information on Agentforce Service
Updated 13th October 2025
What is Agentforce Service?
Agentforce Service Pricing
Overall experience with Agentforce Service
Head of Customer Service and Support
50M - 250M USD, Finance (non-banking)FAVORABLE
“Powerful automation and integration offset by steep learning curve”
It's a high-impact, autonomous tool, but it has a higher barrier to entry.
DATA AUTOMATION LEAD ADJUNCT INSTRUCTO
Gov't/PS/ED <5,000 Employees, EducationCRITICAL
“Integration Process and Training Demands Highlighted as Key Concerns for Product”
This product comes from a highly trusted brand-- despite being rather finicky in terms of set up, it is still a solid product but one that needs to be more intuitive.
About Company
Company Description
Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.
Company Details
Company type
Public
Year Founded
1999
Head office location
San Francisco, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
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Agentforce Service Reviews and Ratings
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- Head of Customer Service and Support50M-1B USDFinance (non-banking)Review Source
Powerful automation and integration offset by steep learning curve
It's a high-impact, autonomous tool, but it has a higher barrier to entry. - Communications Manager50M-1B USDTravel and HospitalityReview Source
A very complete platform for managing customer service.
We use Salesforce Service Cloud for contact center and customer service management. It allows us to centralize cases, manage users, and better organize agent workflows. Overall, the experience is very good, and the platform is quite suitable for this type of environment. - CUSTOMER SERVICE & SUPPORT ASSOCIATE50M-1B USDHealthcare and BiotechReview Source
Powerful Gainsight integration boosts account tracking but interface feels clunky
The integration it has with Gainsight is a very powerful workflow for client success/account management. It makes it easy to track progress on your accounts for others to understand the bottom line. - CUSTOMER SERVICE & SUPPORT ASSOCIATE<50M USDMediaReview Source
Historical Tracking And Data Integration Helpful
The buildability of the tool is very useful. As more areas of the business begin to use the tool functions, data points etc can be added to meet their needs and ensure data is relayed across the business as needed. can record historical interactions with customers and communicate with other teams. - Customer Service & Support Associate50M-1B USDMediaReview Source
AI-driven automation streamlines CRM tasks but setup can be complex
Impressed by the ability to integrate SalesForce Data, automate and provide responses based on customer inquiries. It made workflow easy to generate and easy to manage cases from customers.
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