Overview
Product Information on Zendesk for customer service
Updated 5th January 2026
What is Zendesk for customer service?
Zendesk for customer service Pricing
Overall experience with Zendesk for customer service
Technical Writer
50M - 250M USD, SoftwareFAVORABLE
“Editor flexibility and power stand out despite confusing navigation”
Operations Associate
<50M USD, MiscellaneousCRITICAL
“Automation and Omnichannel Routing Streamline Zendesk, Pricing Flexibility Remains Limited”
About Company
Company Description
Zendesk was founded in 2007 with the aim of revolutionizing customer experience by allowing businesses to shift their customer service to the online world. Zendesk facilities billions of conversations, linking an extensive range of brands with millions of customers via various platforms such as telephony, chat, email, messaging, social channels, communities, review sites, and help centers. Developed in Copenhagen, Denmark, and grown in California, the company now employs a considerable workforce worldwide.
Company Details
Company type
Private
Year Founded
2007
Head office location
San Francisco, United States
Number of employees
5001 - 10000
Annual Revenue
1B-3B USD
Website
Do You Manage Peer Insights at Zendesk?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Top Zendesk for customer service Alternatives
Peer Discussions
Zendesk for customer service Reviews and Ratings
- Technical Writer50M-1B USDSoftwareReview Source
Editor flexibility and power stand out despite confusing navigation
Overall, Zendesk meets our needs pretty well. My team uses it for creation and maintenance of Help Center content (product documentation, how-to articles, product overviews, FAQs, etc.), and also for publishing release notes externally. Other teams also use Zendesk's support features, but I can't comment about those. We use the Knowledge tool (formerly called Guide, I believe). The editor experience for all manner of Help Center content is really second-to-none. I know, because we've recently completed comparisons against five of Zendesk's competitors. Their current-gen editor started out rough, but these days (and for the last several months) it has been superior to almost everything else, and a peer with maybe one other solution. And that editor experience is critical to me and my team.
Recommended Gartner Insights
This service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.
