Overview
Product Information on Zendesk for customer service
What is Zendesk for customer service?
Zendesk for customer service Pricing
Overall experience with Zendesk for customer service
“Centralizes Customer Requests But Setup and Customization May Present Challenges”
“Robust Integration Ecosystem Connects Customer Service with Essential Business Tools”
About Company
Company Description
Zendesk was founded in 2007 with the aim of revolutionizing customer experience by allowing businesses to shift their customer service to the online world. Zendesk facilities billions of conversations, linking an extensive range of brands with millions of customers via various platforms such as telephony, chat, email, messaging, social channels, communities, review sites, and help centers. Developed in Copenhagen, Denmark, and grown in California, the company now employs a considerable workforce worldwide.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Zendesk for customer service
Reviewer Insights for: Zendesk for customer service
Deciding Factors: Zendesk for customer service Vs. Market Average
Performance of Zendesk for customer service Across Market Features
Zendesk for customer service Likes & Dislikes
Zendesk for Service is great, I can see all customer messages in one place no matter if they come from email or social media. It helps me stay organized and respond faster. I also like the tools that save time like automatic replies and ticket sorting. The reports are helpful too because they show how well I am doing and where I can improve.
Read Full ReviewThe overall platform is easy to manage and automation like triggers and macros save us time on repetitive tasks. The integration ecosystem is robust, allowing us to connect Zendesk with other tools we rely on, like Jira and Slack.
Read Full ReviewHas an intuitive user interface allowing all users to navigate it quickly.Customers are able to reach out through their preferred site which can be via email, live chat, message and social media.Offer automation that handles routine tasks and AI (bots) that give instant answers. Has powerful dashboards and custom reports that show team performance, tickets and customer satisfaction.
Read Full Review
It can be a bit hard to set up and learn at first also it takes time to understand how everything works and sometimes the system feels slow when handling a lot of tickets and I wish there were more simple ways to customize the layout without needing extra help.
Read Full ReviewThe admin interface can feel unintuitive at times, especially when setting up advanced workflows. Performance can occasionally lag when handling a high volume of tickets
Read Full ReviewTop Zendesk for customer service Alternatives
Peer Discussions
Zendesk for customer service Reviews and Ratings
- DIRECTOR OF CENTRAL SERVICES50M-1B USDIT ServicesReview Source
Centralizes Customer Requests But Setup and Customization May Present Challenges
It helps me manage customer requests efficiently and keeps everything organized in one place. I like how it improves communication and makes it easier to solve issues quickly even though it took some time to get used to the system, once I learned it the workflow became much smoother. Its a reliable tool that supports good customer service and helps maintain strong relationships with customers. - ELECTRICAL ENGINEER1B-10B USDConstructionReview Source
Multichannel Customer Support Managed From Single Dashboard With Automation And AI Tools
Zendesk for service helps us deliver exceptional customer experiences and streamline our support operations. Integrates seamlessly with most of the platforms we use, and this ensures all customer data is in one place.Offers the flexibility and customization tools that are necessary to tailor the platform to our specific requirements.Provide multichannel support which allows our support team to manage all communication channels from one dashboard.Has a powerful ticketing functionality that manages customer requests nicely and in turn helps teams work together and set priorities. - Web Developer50M-1B USDIT ServicesReview Source
Zendesk Integrates Ticketing, Collaboration and Self-Service for Streamlined Operations
Overall Zendesk for Service delivers world-class, quick and seamless customer service and support.Amaze the way it offers automated communication that fosters user experience. The ticketing feature enhances customer support by linking queries from various channels eg email, social media and phone into a single space, which makes tracking and resolving customer issues easier.There are powerful collaboration features that work alongside the self-service portal. - Accounts Manager1B-10B USDServices (non-Government)Review Source
Zendesk Centralizes Customer Communications With Integrations and Automation Features
Zendesk is a very productive and flexible tool for customer service.We are very happy with its performance that has made us build a powerful presence for our customer anytime they need us and offer a centralized space where we are able to check all our customers messages without need of switching platforms. Provides numerous integrations with tools like project management tools, collaboration tools and CRM systems. Features like automation, customer ticket fields and prebuilt dashboards streamline the ticketing system by delivering exceptional customer support across various channels. Also offers the most effective live chat functionality to support and interact with customers. - MANAGER, CUSTOMER SERVICE AND SUPPORT<50M USDTravel and HospitalityReview Source
Easy Agent Training and Information Tracking
Wonderful platform that makes it easy to gather information and track data about customers. It is very nice to have an omni-channel solution for CS.