Overview
Product Information on Freshdesk Omni
Updated 13th October 2025
What is Freshdesk Omni?
Freshdesk Omni Pricing
Overall experience with Freshdesk Omni
It Support Associate
500M - 1B USD, Services (non-Government)FAVORABLE
“Detailed Analytics and Reporting Inform Community Engagement Strategies Effectively”
Head of Customer Service
<50M USD, BankingCRITICAL
“Best Intentions Behind Product Marred by Intermittent Account Management Issues”
About Company
Company Description
Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates globally.
Company Details
Company type
Public
Year Founded
2010
Head office location
San Mateo, United States
Number of employees
5001 - 10000
Annual Revenue
500M-1B USD
Website
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Key Insights
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Peer Discussions
Freshdesk Omni Reviews and Ratings
- It Support Associate50M-1B USDServices (non-Government)Review Source
Detailed Analytics and Reporting Inform Community Engagement Strategies Effectively
I loved every step I took with this tool reasons being: it is cloud based hence my team can manage system access or troubleshoot issues without encountering location restrictions, it provides collaboration tools such as shared dashboards and this ensures that every concern is efficiently and accurately addressed, provides top notch ticketing and supports workflow management. Overall, this tool is helps consolidate communication channels into a single interface.
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