Product Listings
Zoho Corporation is a privately held software company that is focused on delivering solutions to help businesses grow. The company's portfolio of more than 55 products is used by over 100 million people around the world and is designed to cater to varying business requirements such as sales, marketing, support, collaboration, finance, and recruitment. Zoho is concentrated on creating digital tools with a strict adherence to user privacy. It does not rely on an ad-revenue model, even for its free products. The firm's global reach extends from its headquarters in Austin, Texas to international offices in Chennai, India and other worldwide locations.
Zendesk was founded in 2007 with the aim of revolutionizing customer experience by allowing businesses to shift their customer service to the online world. Zendesk facilities billions of conversations, linking an extensive range of brands with millions of customers via various platforms such as telephony, chat, email, messaging, social channels, communities, review sites, and help centers. Developed in Copenhagen, Denmark, and grown in California, the company now employs a considerable workforce worldwide.
HappyFox specializes in the provision of AI-driven support solutions to enable efficient customer and employee assistance. With a wide geographical presence spanning over 70 countries, the company has developed a range of tools that facilitate customer service, HR, IT, and facilities support. Among HappyFox's product offerings are Help Desk, Service Desk, Assist AI, Workflows, Live Chat, Chatbot, and Business Intelligence. The all-in-one nature of its solutions, easy-to-use functionals, versatility for diverse applications, and a focus on client service differentiate HappyFox. The company's recent update includes HappyFox AI, designed to further optimize support operations with features like AI Copilot, AI Insights, AI Knowledge Base, AI Resolve, and AI Agents.
Atlassian's mission is to unleash the potential of every team. We make agile & DevOps, IT service management and work management software to help teams organize, discuss, and complete shared work. Over 300,000 companies of all sizes worldwide rely on Atlassian to help their teams work better together and deliver quality results on time
Help Scout is a service tool focused on customer support. It offers features such as email and live chat for direct communication with users. It also includes the option to deliver necessary support content directly. The user-interface is designed to be simple, making staff training easy, yet it retains features required for providing support on a larger scale. Additionally, Help Scout has in-depth reporting capabilities, an integrated knowledge base, and over 50 integrations. It also supports a robust API. The primary aim of Help Scout is to allow teams to solely concentrate on essential business aspects, predominantly the customers.
Sprinklr is an enterprise that aims to unify different teams to improve customer satisfaction. Established in 2009, the company initially observed that fragmented software solutions were disrupting the customer experience and stifling growth. To address this, Sprinklr developed a single-code architecture platform to eliminate internal organizational silos. The company has now evolved into a prominent organization delivering a Unified Customer Experience Management platform. This system utilizes Sprinklr AI+ to assist teams across customer service and marketing departments in engaging with and enhancing customer experiences across all modern channels. Sprinklr, while based in New York City, operates in 25 countries, across 24 time zones, and serves numerous notable enterprises.
Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.
Binotel LLC is a provider of cloud-based business communication solutions, founded in 2011 and headquartered in Kyiv, Ukraine. Binotel LLC serves over 20000 companies in Ukraine and Kazakhstan, processing 100 million calls monthly and supporting 1.6 million daily users across retail, hospitality, healthcare, education, and professional services. The company develops a suite of SaaS tools, including telephony, CRM, and customer engagement platforms, designed to streamline operations, automate sales processes, and enhance client interactions for businesses of all sizes. With a focus on scalability, reliability, and user-friendly interfaces, Binotel LLC integrates its solutions with platforms like Nova Poshta, Viber, Telegram, and automation tools, offering a public API for custom integrations. The company supports industries with tailored applications and provides 7-day support to drive efficiency and growth.
Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates globally.
Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps hundreds of thousands of customers worldwide simplify the connection between people and what matters.
Qualtrics is a software development company focused on creating digital products intended to enhance a variety of user experiences. This includes the development of tools for optimizing frontline experiences, fostering team performance, and designing user-friendly products. Founded in 2002, Qualtrics has carved a niche in the realm of Experience Management software, serving a worldwide client base. Despite the global presence, the central goal of Qualtrics remains consistent: to facilitate a heightened sense of empathy, human connection, and authenticity in business engagements. As part of its mission and ongoing efforts, the company aims to develop technology effective in bridging experience gaps.