• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • Loading categories...

      Browse All Categories

      Loading markets...

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. BigCommerce
Logo of BigCommerce

BigCommerce

byBigCommerce
in
4.1
Market Presence: Digital Commerce, Cross Border eCommerce Platforms

Overview

Product Information on BigCommerce

Updated 13th October 2025

What is BigCommerce?

BigCommerce is an e-commerce software that provides tools for businesses to create and manage online stores. The software enables users to design storefronts, manage product listings, process orders, and handle inventory. It supports integration with payment gateways, shipping solutions, and third-party applications, allowing businesses to streamline operations. BigCommerce offers features such as customizable templates, search engine optimization, analytics, and support for multiple sales channels including marketplaces and social media. The software addresses the need for a scalable platform that can accommodate business growth and adapt to various industry requirements by facilitating online sales management and customer engagement.

BigCommerce Pricing

BigCommerce software uses a subscription-based pricing model with multiple tiers that vary based on features and sales volume. Each plan provides access to core ecommerce functionality along with advanced options on higher tiers. Enterprise pricing is available for businesses with custom requirements. Pricing is billed monthly or annually, with no setup fees.

Overall experience with BigCommerce

Software Developer
50M - 250M USD, Consumer Goods
FAVORABLE

“BigCommerce Assists in Brand Growth and Recognition”

4.0
May 31, 2024
The experience has been great for the most part. BigCommerce has enabled our site to grow into a well known brand.
CHIEF EXECUTIVE OFFICER
<50M USD, IT Services
CRITICAL

“Rapidly go to market, but think ahead.”

3.0
Aug 25, 2023
A simple to use ecomm platform with a few limitations that are discovered after you have reached a turning point.

About Company

Company Description

Updated 7th December 2023

BigCommerce is a widely-used Open SaaS ecommerce platform that enables businesses of various scales to develop and expand their online presence. The key problem it addresses is the integration of advanced enterprise-level features, flexibility, and performance in an easy-to-use platform. The platform is utilized by a myriad of B2C and B2B organizations across multiple countries and industries to create aesthetically appealing and interactive online stores. BigCommerce's primary operations are based in Austin with additional workplaces in London, Kyiv, San Francisco, and Sydney.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
2009
Head office location
Austin, United States
Number of employees
1001 - 5000
Website
http://www.bigcommerce.com

Do You Manage Peer Insights at BigCommerce?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: BigCommerce
Performance of BigCommerce Across Market Features

BigCommerce Likes & Dislikes

Like

Flexibility and service level.

Like

Rapidly deploy online stores for our customers.

Like

The expertise of the local team and account management has been very impressive. The BigCommerce Team is passionate about their product and constantly shares the roadmap for new features and enhancements tailored to retailer's needs. They have technical support and services available and are very responsive. Once we joined BigCommerce, we felt like we had become part of a community, as we have been connected to other retailers using the platform which opens up the opportunity for knowledge sharing.

Dislike

Lack of tools converting from V2 to V3

Dislike

Cost soon become a factor when growing, Transactional costs could be higher than others, SEO needs to be considered.

Dislike

Deployment schedules are in US time zones that don't always suit AU trade.

Top BigCommerce Alternatives

Logo of Shopify Markets
1. Shopify Markets
4.4
(12 Ratings)
Logo of FedEx International Connect
2. FedEx International Connect
4.7
(3 Ratings)
Logo of Smart Cross-Border for The Enterprise
3. Smart Cross-Border for The Enterprise
5
(1 Ratings)
View All Alternatives

Peer Discussions

BigCommerce Reviews and Ratings

Showing data for 7 ratings and reviews for Cross Border eCommerce Platforms market. View all 216 ratings and reviews across markets for a complete picture.

4.1

(7 Ratings)

Rating Distribution

5 Star
29%
4 Star
57%
3 Star
14%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.4

Service & Support

4.3

Product Capabilities

4.6

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Software Developer
    50M-1B USD
    Consumer Goods
    Review Source

    BigCommerce Assists in Brand Growth and Recognition

    4.0
    May 31, 2024
    The experience has been great for the most part. BigCommerce has enabled our site to grow into a well known brand.
  • Head
    50M-1B USD
    Retail
    Review Source

    BigCommerce: A Sophisticated Composable Commerce Platform That Drive Results

    4.0
    May 1, 2024
    BigCommerce is a fantastic composable ecommerce platform that we replatformed onto and have been using for the last 18 months. The ability to leverage partner apps and customisations allows it to be the perfect platform to cater for the unique aspects of our business.
  • ECOMMERCE SPECIALIST
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Good experience for using the ecommerce tool as cross border ecommerce platform

    4.0
    Dec 15, 2023
    Good experience in terms of usability and customization for using the platform. Excellent for creating the look and feel of the online store and get payments from overseas and manage languages.
  • SALES MANAGER
    <50M USD
    Manufacturing
    Review Source

    A perfect product for e-commerce

    5.0
    Oct 20, 2023
    Finally a high-performance, customizable amd scalable product
  • Assistant General Manager, Online
    50M-1B USD
    Software
    Review Source

    Easy and instant ecommerce solution

    4.0
    Oct 5, 2023
    Bigcommerce is one of the best choices for a quick eCommerce solution
Showing Result 1-5 of 8

Recommended Gartner Research

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.