Overview
Product Information on BigCommerce
What is BigCommerce?
BigCommerce Pricing
Overall experience with BigCommerce
“Attentive Support and Responsive Account Manager Define Big Commerce Customer Experience”
“Driving Business Success with Bigcommerce: Reasonable Pricing and Excellent Support”
About Company
Company Description
BigCommerce is a widely-used Open SaaS ecommerce platform that enables businesses of various scales to develop and expand their online presence. The key problem it addresses is the integration of advanced enterprise-level features, flexibility, and performance in an easy-to-use platform. The platform is utilized by a myriad of B2C and B2B organizations across multiple countries and industries to create aesthetically appealing and interactive online stores. BigCommerce's primary operations are based in Austin with additional workplaces in London, Kyiv, San Francisco, and Sydney.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About BigCommerce
Reviewer Insights for: BigCommerce
Deciding Factors: BigCommerce Vs. Market Average
Performance of BigCommerce Across Market Features
BigCommerce Likes & Dislikes
I really love how responsive our AM is. She has set up monthly meetings with our teams and helps escalate any issues. You are working with a real person who cares, and it's noticeable.
Read Full ReviewThe best thing about Bigcommerce is that 1. Their pricing is very reasonable, especially for MSMEs 2. They have got great post sales service. 3. They can easily integrate with your existing infrastructure
Read Full Review
BC is not great at handling a highly customizable subscription based business. The options for capturing payment method are limited for example. When you start layering non standard requirements things can get a bit difficult. for example: I need a one click, logged in, remember my creditcard checkout
Read Full ReviewThe main issues we faced were during the requirement gathering phase and some more listing them below. 1. Their team was not able to gather the requirements properly and hence we needed to iterate over the requirements phase more than once. 2. Every minor change was considered a Change request and billed separately. 3. They put junior resources on the project which led to project delays, one senior resource would have helped to expedite the project.
Read Full ReviewTop BigCommerce Alternatives
Peer Discussions
BigCommerce Reviews and Ratings
- Staff Systems Software Engineer<50M USDRetailReview Source
Attentive Support and Responsive Account Manager Define Big Commerce Customer Experience
Overall Big Commerce handles our needs. They are quick to respond to any issues and they have very attentive AMs that you meet with monthly. - Information Technology50M-1B USDConsumer GoodsReview Source
Open SaaS Platform Offers Innovation but Faces Limitations With API Connections
If you're looking for a company to listen to you and help you grow, BigCommerce is a company you want to entertain! - MANAGER OF IT SERVICES50M-1B USDRetailReview Source
- CHIEF MARKETING OFFICER<50M USDServices (non-Government)Review Source
Great tool for a robust online store with a good app marketplace
Overall BigCommerce meets our nees for an ecommerce store. Their customer support is helpful and we are happy with the software. - Marketing/Technical Specialist<50M USDRetailReview Source
Scalability: Big Commerce Is Ideal for Growth with Businesses Small to Big
3 Big Ones: Scalability for Growth Built-in Features that constantly update and integrate No Checkout Transaction Fees.