Overview
Product Information on BigCommerce
What is BigCommerce?
BigCommerce Pricing
Overall experience with BigCommerce
“Direct ERP Integration Reduces Manual Handling and Streamlines Complex Pricing Logic”
“Reliable Scalability With Big Commerce, Yet Limited Editorial and Theming Controls”
About Company
Company Description
BigCommerce is a widely-used Open SaaS ecommerce platform that enables businesses of various scales to develop and expand their online presence. The key problem it addresses is the integration of advanced enterprise-level features, flexibility, and performance in an easy-to-use platform. The platform is utilized by a myriad of B2C and B2B organizations across multiple countries and industries to create aesthetically appealing and interactive online stores. BigCommerce's primary operations are based in Austin with additional workplaces in London, Kyiv, San Francisco, and Sydney.
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User Sentiment About BigCommerce
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Performance of BigCommerce Across Market Features
BigCommerce Likes & Dislikes
What we like most is the level of support we receive as an enterprise customer. Having a dedicated CSM gives us one consistent point of contact who understands our business. Ticketing support has also been reliable and responsive when issues come up. In addition, our CSM has connected us with trusted partners for customerisations, which has made more complex projects much easier to manage. The platform has given us the flexibility to set things up in a way that works for our business, rather than forcing us to follow a fixed structure. The initial set-up took careful planning - especially around ERP integration and pricing rules - but once everything was in place, it made a noticable difference.
The app ecosystem has made some changes for our business fast and easy. These updates have helped drive real results.
Safety/Security, Out of the box Compliance and overall uptime of the platform.
While partner referrals are helpful, more advanced changes often require external developers, which adds cost and time.
Needs better native content customization, stronger headless support, more granular editorial controls, and checkout flexibility.
The fact that bigcommerce are developing their own platform less and less. They begun to promote far more 'third party, best in class' platforms. This means that the core bigcommerce offering in certain areas is incredibly basic and out of date. This means that retailers end up paying a premium for Bigcommerce only to then get stung with additional premuims to have basic functionality which you expect in 2025.
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Peer Discussions
BigCommerce Reviews and Ratings
- Group Product Manager<50M USDTelecommunicationReview Source
Direct ERP Integration Reduces Manual Handling and Streamlines Complex Pricing Logic
Since being appointed a Customer Success Manager this year, our overall experience has significantly improved. Our CSM has been especially helpful with billing questions and helping us understand our contract. They've also helped us understand the details of our agreement, what's included, and what to expect at renewal time. Overall, the support feels responsive, transparent and easy to work with. From a platform perspective, BigCommerce has been a strong fit for our B2B use case. We integrate the platform directly into MYOB Acumatica (ERP), which allows us to synchronise customers, pricing, inventory, and orders between systems. This has significantly reduced manual handling and enabled our team to manage complex pricing and freight logic more efficiently. - Director of Marketing50M-1B USDRetailReview Source
Bigcommerce - A great, under appreciated platform that keeps you focused on selling and not being an IT engineer.
Overall i am really happy with Bigcommerce and VERY glad I selected it. The support team is quick to respond and when we've hit large scale outages they tend to be on it and fixing things very quickly. The platform does what we need it to, it's secure, safe, easy to use and reliable. We've yet to come up with much that between our own internal developers or external developers that we can't do. We have regular sessions with our CSM and have good relationships with other retailers to discuss ideas and concepts and frustrations. Some recent enhancements have slowed us down in the back end/control panel and changes are rolled out without considering some larger merchants. Additionally the Bigcommerce 'out the box' offering is getting more and more limited, as Bigcommerce encourages 'Best in class' third parties, rather than developing their own platform more. - Marketing Manager50M-1B USDRetailReview Source
Support and Organization Highlighted But Page Builder Required Alternate Vendor Solutions
The team I have had the opportunity to work with all deserve 5 stars. Turn-around time, support, organization, and over all experience has been nothing short of excellent. - DIRECTOR OF IT50M-1B USDRetailReview Source
Customization and flexibility with a very high ceiling on capability
The platform is a direct competitor with another solution we had experience with in the same space, but it provided much better developer experience. More flexible API tools and a way better support/success experience. - Software Developer<50M USDRetailReview Source
Helpful service and APIs, some features could use improvement
BigCommerce has the options and APIs we need to create a custom experience for our customers. Support has generally been helpful and fairly quick to reply. Our CSM is on top of getting us relevant info regarding new features and updates. There are few ease of use updates that would make our lives easier, but generally very happy with BigCommerce, and looking forward to some new features that have the potential to make things even better.