Overview
Product Information on BigCommerce
What is BigCommerce?
BigCommerce Pricing
Overall experience with BigCommerce
“Bigcommerce - A great, under appreciated platform that keeps you focused on selling and not being an IT engineer.”
“Reliable Scalability With Big Commerce, Yet Limited Editorial and Theming Controls”
About Company
Company Description
BigCommerce is a widely-used Open SaaS ecommerce platform that enables businesses of various scales to develop and expand their online presence. The key problem it addresses is the integration of advanced enterprise-level features, flexibility, and performance in an easy-to-use platform. The platform is utilized by a myriad of B2C and B2B organizations across multiple countries and industries to create aesthetically appealing and interactive online stores. BigCommerce's primary operations are based in Austin with additional workplaces in London, Kyiv, San Francisco, and Sydney.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About BigCommerce
Reviewer Insights for: BigCommerce
Deciding Factors: BigCommerce Vs. Market Average
Performance of BigCommerce Across Market Features
BigCommerce Likes & Dislikes
Safety/Security, Out of the box Compliance and overall uptime of the platform.
The app ecosystem has made some changes for our business fast and easy. These updates have helped drive real results.
We love the customizability and ability to collaborate with BigCommerce as well as the reputable vendors they support to create a unique experience for our customers. We also love how much BigCommerce has expanded its out of box features over the years and the innovative tools to create a custom site for our customers.
The fact that bigcommerce are developing their own platform less and less. They begun to promote far more 'third party, best in class' platforms. This means that the core bigcommerce offering in certain areas is incredibly basic and out of date. This means that retailers end up paying a premium for Bigcommerce only to then get stung with additional premuims to have basic functionality which you expect in 2025.
Needs better native content customization, stronger headless support, more granular editorial controls, and checkout flexibility.
The custom page builder out of box with BigCommerce was not a great experience for us. Which forced us to go with another vendor to be able to create a good mobile/desktop experience.
Top BigCommerce Alternatives
Peer Discussions
BigCommerce Reviews and Ratings
- Director of Marketing50M-1B USDRetailReview Source
Bigcommerce - A great, under appreciated platform that keeps you focused on selling and not being an IT engineer.
Overall i am really happy with Bigcommerce and VERY glad I selected it. The support team is quick to respond and when we've hit large scale outages they tend to be on it and fixing things very quickly. The platform does what we need it to, it's secure, safe, easy to use and reliable. We've yet to come up with much that between our own internal developers or external developers that we can't do. We have regular sessions with our CSM and have good relationships with other retailers to discuss ideas and concepts and frustrations. Some recent enhancements have slowed us down in the back end/control panel and changes are rolled out without considering some larger merchants. Additionally the Bigcommerce 'out the box' offering is getting more and more limited, as Bigcommerce encourages 'Best in class' third parties, rather than developing their own platform more. - Marketing Manager50M-1B USDRetailReview Source
Support and Organization Highlighted But Page Builder Required Alternate Vendor Solutions
The team I have had the opportunity to work with all deserve 5 stars. Turn-around time, support, organization, and over all experience has been nothing short of excellent. - DIRECTOR OF IT50M-1B USDRetailReview Source
Customization and flexibility with a very high ceiling on capability
The platform is a direct competitor with another solution we had experience with in the same space, but it provided much better developer experience. More flexible API tools and a way better support/success experience. - Software Developer<50M USDRetailReview Source
Helpful service and APIs, some features could use improvement
BigCommerce has the options and APIs we need to create a custom experience for our customers. Support has generally been helpful and fairly quick to reply. Our CSM is on top of getting us relevant info regarding new features and updates. There are few ease of use updates that would make our lives easier, but generally very happy with BigCommerce, and looking forward to some new features that have the potential to make things even better. - E-Commerce Strategist50M-1B USDManufacturingReview Source
Strong platform with a good roadmap
Everyone at the BigCommerce team is eager to help and very friendly. Price is competitve with other SAAS platforms but the base feature set seems to be more well rounded with less need for multiple add on apps to complete a single objective.