BigCommerce

Safety/Security, Out of the box Compliance and overall uptime of the platform.

The best thing about Bigcommerce is that 1. Their pricing is very reasonable, especially for MSMEs 2. They have got great post sales service. 3. They can easily integrate with your existing infrastructure

I really love how responsive our AM is. She has set up monthly meetings with our teams and helps escalate any issues. You are working with a real person who cares, and it's noticeable.

The fact that bigcommerce are developing their own platform less and less. They begun to promote far more 'third party, best in class' platforms. This means that the core bigcommerce offering in certain areas is incredibly basic and out of date. This means that retailers end up paying a premium for Bigcommerce only to then get stung with additional premuims to have basic functionality which you expect in 2025.

The main issues we faced were during the requirement gathering phase and some more listing them below. 1. Their team was not able to gather the requirements properly and hence we needed to iterate over the requirements phase more than once. 2. Every minor change was considered a Change request and billed separately. 3. They put junior resources on the project which led to project delays, one senior resource would have helped to expedite the project.

BC is not great at handling a highly customizable subscription based business. The options for capturing payment method are limited for example. When you start layering non standard requirements things can get a bit difficult. for example: I need a one click, logged in, remember my creditcard checkout