Since being appointed a Customer Success Manager this year, our overall experience has significantly improved. Our CSM has been especially helpful with billing questions and helping us understand our contract. They've also helped us understand the details of our agreement, what's included, and what to expect at renewal time. Overall, the support feels responsive, transparent and easy to work with. From a platform perspective, BigCommerce has been a strong fit for our B2B use case. We integrate the platform directly into MYOB Acumatica (ERP), which allows us to synchronise customers, pricing, inventory, and orders between systems. This has significantly reduced manual handling and enabled our team to manage complex pricing and freight logic more efficiently.

Big Commerce has been a good platform that reliably handles all the transactions for our brands. It makes catalog management straightforward. The admin interface is easy to use and the product import/exports and nice and efficient. the app ecosystem adds flexibility without heavy dev overhead. For our everyday ecommerce operations, it's dependable and scaleable. That said, we have to operate with two connected front ends because the native BigCommerce theming and customization options are limited compared to others.