Overview
Product Information on Cayenta CIS
What is Cayenta CIS?
Cayenta CIS Pricing
Overall experience with Cayenta CIS
“Outstand Solution Partner That Provides The Foundation for Our Business”
“Good tool - painful implementation”
About Company
Company Description
Cayenta, a division of Harris Computer, delivers fully integrated Customer Information System (CIS) and Enterprise Resource Planning (ERP) solutions purpose-built for utilities and local governments. With over two decades of proven success, Cayenta empowers utilities to streamline operations, improve customer engagement, and achieve operational excellence through a unified, configurable, and secure platform. Our comprehensive suite includes CIS, Financial Management (FMS), Human Capital Management (HCM), Work and Asset Management (WAM), and digital engagement tools such as customer portals, mobile work management, and AI-powered service automation. Available both on-premises and in the cloud, Cayenta’s solutions are trusted by electric, water, wastewater, gas, and multi-service utilities across North America. Backed by the strength of the Harris ecosystem, Cayenta partners with clients for long-term success, innovation, and reliability.
Company Details
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Reviewer Insights for: Cayenta CIS
Performance of Cayenta CIS Across Market Features
Cayenta CIS Likes & Dislikes
We greatly appreciate the configuration flexibility of the Cayenta product. This flexibility has enabled us to rapidly accomplish major customer facing projects in a fraction of the time our old system would have (a customer rebate project took 3 weeks in Cayenta to implement and execute when our old system would have taken 12 to 14 weeks). We have been able to accurately implement customer changes such as tax code changes in a matter of days which included comprehensive testing for accuracy. We continue to benefit from Cayenta's product innovations as they release new features and functionality that we can leverage to become more efficient, effective, and provide better services to our customers. An example is a new module that will take utility customer communications to a new level as we provide customers with the ability to define the method, the mechanism, the frequency, and the focus of our regular communications with them. In short, the utility business is evolving quickly and Cayenta's product offering enables us to be at the forefront of that evolution on behalf of our customers.
Functionality of the application.
The product is configurable and relatively easy to use. There are many options in how to use the product, and it's relatively intuitive for end users.
We have no dislikes.
Implementing it.
The effort to upgrade is significant. The possibilities in the upgrades are robust, but it takes a lot to get there.
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Peer Discussions
Cayenta CIS Reviews and Ratings
- CIO50M-1B USDEnergy and UtilitiesReview Source
Outstand Solution Partner That Provides The Foundation for Our Business
Cayenta has been an excellent partner, responsive to our evolving business requirements with software enhancements. They have provided excellent support as needed to resolve unexpected issues, and to make mods to address changed requirements. They continue to be a thought leader in the utility CIS space through product innovation (concepts such as customer preference management) as well as improving basic business functionality such as more efficient High/Low bill evaluation paradigms that result in more efficient bill review - and accurate billings to customers. The quality of staff provided by Cayenta to support our needs has been excellent, with individuals who listen and understand our business needs, and who truly demonstrate excellent customer service as they work with us to ensure we are successful. Cayenta has become a true business partner with our utility, and they are viewed as an essential element of our continued success (ranked #1 in Customer Service by JD Power 10 of the last 10 years). The Cayenta platform provides the technology foundation that enables our staff to seamlessly focus on serving our customers using a tool designed to help them be efficient and effective. - Delivery Manager50M-1B USDEnergy and UtilitiesReview Source
Good tool - painful implementation
Technical deliverables tracking late. - Customer Service DirectorGov't/PS/EdEnergy and UtilitiesReview Source
Implementation is most successful when you don't require core modifications.
Implementation was a great experience, with vendor support on-site during and for a significant period of time post-go live. The vendor was easy to work with, knowledgeable about their product, and dedicated. There have been challenges, primarily post-go live, with an adequate number of resources vailable to meet our needs, but Cayenta is improving there.