Cayenta has been an excellent partner, responsive to our evolving business requirements with software enhancements. They have provided excellent support as needed to resolve unexpected issues, and to make mods to address changed requirements. They continue to be a thought leader in the utility CIS space through product innovation (concepts such as customer preference management) as well as improving basic business functionality such as more efficient High/Low bill evaluation paradigms that result in more efficient bill review - and accurate billings to customers. The quality of staff provided by Cayenta to support our needs has been excellent, with individuals who listen and understand our business needs, and who truly demonstrate excellent customer service as they work with us to ensure we are successful. Cayenta has become a true business partner with our utility, and they are viewed as an essential element of our continued success (ranked #1 in Customer Service by JD Power 10 of the last 10 years). The Cayenta platform provides the technology foundation that enables our staff to seamlessly focus on serving our customers using a tool designed to help them be efficient and effective.

Technical deliverables tracking late.