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  1. Home
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  3. efluid
Logo of efluid

efluid

byefluid SAS
in Utility Customer Information Systems
4.5

Overview

Product Information on efluid

Updated 13th October 2025

What is efluid?

efluid is a software designed for the management of utility-related operations, supporting processes such as billing, metering, customer relationship management, and contract management for the energy and utilities sector. The software enables organizations to handle customer accounts, automate invoicing and billing cycles, process consumption data, and manage the entire customer lifecycle from onboarding to service termination. efluid addresses business needs related to streamlining operational efficiency, ensuring regulatory compliance, and providing accurate consumption tracking and reporting. The software integrates with external systems and supports multiple types of energy and utility services, facilitating business process automation and helping utilities optimize service delivery and administrative operations.

efluid Pricing

efluid software utilizes a modular pricing model based on the selection of specific functionalities or modules required by utility providers. Fees are typically determined according to the scope of implementation, including the number of users and services managed. The software is offered through licensing agreements tailored to customer requirements, with costs reflecting configuration and integration needs.

Overall experience with efluid

Director
<50M USD, Energy and Utilities
FAVORABLE

“For a big success, implementation has to be well prepared, a project team has to be build.”

4.0
Mar 28, 2018
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 24th March 2025

efluid is a company that concentrates on providing comprehensive and integrated customer management solutions, which are designed to assist in navigating evolving market challenges. The company's solutions incorporate a unique repository of delivery points, customer information, contracts, and company interactions. This design provides a comprehensive view of all activities such as prospecting, contract subscription, complaint handling, work operations, and customer loyalty. Furthermore, efluid's offering gives a dual perspective of customers and delivery points, essential for providers and distributors. It also equips with tools for generating and tracking marketing campaigns, creating product offers, and performing reporting tasks. Additionally, it opens access to all communication channels such as face-to-face interactions, telephone, email, and the internet. efluid emphasizes data privacy and handles the stringent management of deregulated activities confidentiality constraints, without compromising the management of corporate activities not directly affected by this separation. The company employs a flexible exchange mode, prepared to easily integrate future evolutions of regulatory frameworks and exchange standards among market players.

Company Details

Updated 29th April 2025
Company type
Private
Head office location
Metz, France
Number of employees
201 - 500
Website
http://www.efluid.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

efluid Reviews and Ratings

4.5

(10 Ratings)

Rating Distribution

5 Star
50%
4 Star
50%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Director
    <50M USD
    Energy and Utilities
    Review Source

    For a big success, implementation has to be well prepared, a project team has to be build.

    4.0
    Mar 28, 2018
    Implementation was long and more complex that we had tought. But the product works fine and users are very happy with it.
  • Director
    <50M USD
    Energy and Utilities
    Review Source

    For a big success, implementation has to be well prepared, a project team has to be build.

    4.0
    Mar 28, 2018
    Implementation was long and more complex that we had tought. But the product works fine and users are very happy with it.
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Recommended Gartner Insights

  • Market Guide for Utility Customer Information Systems
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Performance of efluid Across Market Features

efluid Likes & Dislikes

Like

The capability to build request that provides datas.

Like

The capability to build request that provides datas.

Like

The capability to build request that provides datas.

Reviewer Insights for: efluid