Overview
Product Information on efluid
What is efluid?
efluid Pricing
Overall experience with efluid
“For a big success, implementation has to be well prepared, a project team has to be build.”
About Company
Company Description
efluid is a company that concentrates on providing comprehensive and integrated customer management solutions, which are designed to assist in navigating evolving market challenges. The company's solutions incorporate a unique repository of delivery points, customer information, contracts, and company interactions. This design provides a comprehensive view of all activities such as prospecting, contract subscription, complaint handling, work operations, and customer loyalty. Furthermore, efluid's offering gives a dual perspective of customers and delivery points, essential for providers and distributors. It also equips with tools for generating and tracking marketing campaigns, creating product offers, and performing reporting tasks. Additionally, it opens access to all communication channels such as face-to-face interactions, telephone, email, and the internet. efluid emphasizes data privacy and handles the stringent management of deregulated activities confidentiality constraints, without compromising the management of corporate activities not directly affected by this separation. The company employs a flexible exchange mode, prepared to easily integrate future evolutions of regulatory frameworks and exchange standards among market players.
Company Details
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Key Insights
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Reviewer Insights for: efluid
Performance of efluid Across Market Features
efluid Likes & Dislikes
The capability to build request that provides datas.
Robust, eay to parameter, ease of use by end users
The product is very reliable, event after adding new functions or new parameters.
The process of defining an implementing new features is long and expensive
Not enough APIs to facilitate integration with third party sotware
the product is quite rigid. We guess it would be difficult to reach the same reliability with more agility, but it could be possible to enable some connectors for third parties softwares.
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Peer Discussions
efluid Reviews and Ratings
- Director<50M USDEnergy and UtilitiesReview Source
For a big success, implementation has to be well prepared, a project team has to be build.
Implementation was long and more complex that we had tought. But the product works fine and users are very happy with it. - CIO50M-1B USDEnergy and UtilitiesReview Source
Easy to use software, skilled implementation team, very good partnership
Vendor has a very skilled team, understands very well the needs of utilities and is very efficient in implementing its product and mirgrating legacy data from the existing system - Commercial and Business Development Dire50M-1B USDEnergy and UtilitiesReview Source
efluid was the necessary step to provide new services to our customers.
Well : strength, reliability of the solution ; skills of the efluid's team To improve : agility, API and connectors to and from other systems - project directorGov't/PS/EdEnergy and UtilitiesReview Source
The software is robust and evolutive. We can largely adapt the software to our needs.
We are very satisfied with the software. We can exploit the smart meter capaties. - DSI50M-1B USDEnergy and UtilitiesReview Source
efluid has a strong expertise of the business.
efluid has a powerfull expertise of the business. The implementation was strong and strategy was always understood by teams. efluid had advices to re-think our process.