Overview
Product Information on UMAX
What is UMAX?
UMAX Pricing
Overall experience with UMAX
“A true business and IT partner for utilities with proven best practice experience.”
About Company
Company Description
Itineris is immersed in the development and implementation of UMAX, a specific CRM solution designed for utility organizations. UMAX, which operates on the Microsoft Dynamics 365 platform and is delivered as a service in the Microsoft Azure Cloud, leverages advanced technologies such as artificial intelligence and workflow automation. It addresses several utility service delivery processes, including meter reading, cash collection, asset management, rate complexity, conservation efforts and campaign programs. The solution results in improved customer interaction and streamlined business routines. Established in 2003, Itineris serves various regional markets across Europe, the United Kingdom, and North America. It employs a team specializing in utility services and IT. The company upholds key values of authenticity, innovative risk-taking, and consideration for partners and communities.
Company Details
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Reviewer Insights for: UMAX
Performance of UMAX Across Market Features
UMAX Likes & Dislikes
The technology and agility of the Microsoft platform and the consistent way Itineris leveraged this for their utility ISV.
The Microsoft platform and the ease of navigation.
proven, robust and drives innovation
There is no dislike to the product or service. The impact of new upgrades of Microsoft in the past was significant but this will change on the Dynamics 365 platform.
I wish I had the ability to control the sizes of the boxes of information I look at or to be able to collapse information boxes that I rarely use to have more space to view other information.
we are happy with it
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Peer Discussions
UMAX Reviews and Ratings
- IT Manager1B-10B USDEnergy and UtilitiesReview Source
A true business and IT partner for utilities with proven best practice experience.
Itineris has proven to be a true partner in all aspects of the relationship. Recently we renewed our contract with Itineris until 2022 with likely extension until 2025 (+7 years). ALM en roadmap strategy is joint effort. - Division Chief1B-10B USDEnergy and UtilitiesReview Source
Implementation was intense
Project implementation was excellent. We had some post go-live implementation support issues. However, we share in those issues because we did not anticipate the level of support we would need and Itineris has now brought in the necesary resources. - B2B Director1B-10B USDEnergy and UtilitiesReview Source
The new umax allowed us to standardise and simplify our processes
itineris was more partner than supplier - General Manager50M-1B USDEnergy and UtilitiesReview Source
We are working as a partners to tackle the challenges that our market provides
Working as a partner and not as a supplier! - Managing Director1B-10B USDEnergy and UtilitiesReview Source
The upgrade gave us the opportunity to simplify our processes and reduce our complexity
Good partnership - open communication - "1 team - 1 plan".