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Overall experience with Smartflex CIS
“Open's Tech Solution, Key to Business Growth and Success”
About Company
Company Description
Open Intelligence, established in 1987, provides technology designed to assist Telecommunications and Utility service providers. The company's software product offers solutions to address the critical challenges presented in these industries, granting providers the ability to proactively manage current and anticipated business complications. Open's technology promotes streamlined operations, value creation, and enhanced customer satisfaction. Its primary product is Smartflex - a multi-service, preconfigured software solution packed with features such as a sophisticated billing engine, a robust customer service suite, a flexible mobile workforce management system, and a smart metering engine, all aimed at meeting the core needs of service providers.
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Reviewer Insights for: Smartflex CIS
Performance of Smartflex CIS Across Market Features
Smartflex CIS Likes & Dislikes
Smartflex is a solution that evolves according to our company needs with a customer-centric desinged that help us streamline our work with our customers. This is especially crucial for public utility company, where customer satisfaction is a top priority.
* Flexibility and agility to model and deliver new products and services in an autonomous way * Operation Stability * Compliance with regulation * Scalability * Company experience and utility industry experts
All technology implementation and upgrade projects are complex because they involve the execution of critical tasks such as integration between several systems, change management and adaptation to new technologies. However, we achieved a successful project, meeting the established deadlines. With the experience gained, we were able to autonomously carry out the implementation of new releases with little affectation to continuity of our operations. Some well valued additional points; - Flexibility to model products and services - Product maturity - Functional robustness - It delivered on mid to long term growth goals - Open implementation methodology showed a high level of knowledge and systemization that eases a complex process
I honestly have no complaints, the product has worked perfectly for my needs
We have had a great experience with Open Smartflex and have nothing bad to say about the service that Open International provides us.
- As is normal un any technological project, there were incidents related to the incorporation of new technologies that became part of the management of the operation. - As in any long-term relationship with a strategic partner, it's vital to stay informed and in constant communication to ensure that your business needs will be met and supported in the product roadmap or make timely decisions of those that cease to be.
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Peer Discussions
Smartflex CIS Reviews and Ratings
- Jefe de Unidad Planeación de TI1B-10B USDEnergy and UtilitiesReview Source
Open's Tech Solution, Key to Business Growth and Success
we are very pleased to have Open as our technology solutions provider, as it enables us to collaborate closely to drive the growth and success of our business - CFO50M-1B USDEnergy and UtilitiesReview Source
A CIS solution that evolves and transforms your business
With Open Smartflex we have been able to automate and optimize our processes, making it easier for us to make decisions that drive the growth of the company. Open Smartflex has also helped us manage new lines of business, such as non-bank financing. - TI DIRECTOR<50M USDEnergy and UtilitiesReview Source
Open is a strategic ally
We are very satisfied with having selected Open. Their team is always committed to resolving any issue that we may have. Throughout the process, we have upgraded to newer product versions that they provide, and we plan to move up to the latest product version as soon as we can. We have a trusted relationship with Open in which we feel free to expose any situation that arises in the operation. We know that they will listen to us and try to solve it as soon as possible. Smartflex allowed us to enter new lines of business, internet and television, with two main benefits; it saved us the costs of contracting, implementing and maintaining another CIS and we were able to manage several types of services in a single system and offer our customers a unified experience, regardless of the number and type of services they have contracted. The experience acquired during this type of project with a company like Open has allowed us to strengthen our organizational capacity for the execution of projects with planning, strategy, and compliance. - Líder Tecnología50M-1B USDEnergy and UtilitiesReview Source
Open is the partner that allowed us to rapidly meet our business requirements
Our experience has been very satisfactory, both with the product and with the Open team. Open's personnel is always ready to help and their attention to our requirements is always timely. Our close relationship with Open also allows us to have communication with all different areas of the company, facilitating our operation and providing solutions to our business needs. Additionally, it has a continuous update model which allows us to enjoy functional and technical improvements with very little time and effort. This differs from the typical updates that are offered in the market which are disruptive to our operations. - Jefe De Proyectos TI - Medición Inteligente50M-1B USDEnergy and UtilitiesReview Source
Open Smartflex is a complete solution that integrates CRM, CIS, and MWM functions
My experience with Open Smartflex has been pleasant because it is a flexible system, with strong functional and technical capabilities. The solution also has a strong billing rules engine, which favors the management of batch and strategic business processes.