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Updated 10th March 2026
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Operations Associate
500M - 1B USD, Energy and UtilitiesFAVORABLE
“Comprehensive Approach and Reliability Improve Efficiency in Service Billing”
Open is a company that provides comprehensive solutions and adds value across all its utility options, significantly contributing to ensuring the proper delivery of billing services for residential utilities. Additionally, through its commercial management, Open leverages the adoption of new trends and technologies that optimize and strengthen internal business operations. Similarly, through event management and internal process optimization, it makes high-level contributions that promote operational efficiency, service quality, and continuous improvement.
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CRITICAL
About Company
Company Description
Open Intelligence, established in 1987, provides technology designed to assist Telecommunications and Utility service providers. The company's software product offers solutions to address the critical challenges presented in these industries, granting providers the ability to proactively manage current and anticipated business complications. Open's technology promotes streamlined operations, value creation, and enhanced customer satisfaction. Its primary product is Smartflex - a multi-service, preconfigured software solution packed with features such as a sophisticated billing engine, a robust customer service suite, a flexible mobile workforce management system, and a smart metering engine, all aimed at meeting the core needs of service providers.
Company Details
Company type
Private
Year Founded
1987
Head office location
South Miami, United States
Number of employees
201 - 500
Website
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- Operations Associate50M-1B USDEnergy and UtilitiesReview Source
Comprehensive Approach and Reliability Improve Efficiency in Service Billing
Open is a company that provides comprehensive solutions and adds value across all its utility options, significantly contributing to ensuring the proper delivery of billing services for residential utilities. Additionally, through its commercial management, Open leverages the adoption of new trends and technologies that optimize and strengthen internal business operations. Similarly, through event management and internal process optimization, it makes high-level contributions that promote operational efficiency, service quality, and continuous improvement. - Manager50M-1B USDEnergy and UtilitiesReview Source
Smartflex has tranformed the way we work and helps us continue evolving.
Working with Open has been a very positive experience. Their platform has allowed us to simplify operations by centralizing the company´s key processes in one place. This has made our work much more efficient. Additionally, the platform follows a model of continuous updates with new features that immediately add value and expand capabilities. - Jefe de Unidad Planeación de TI1B-10B USDEnergy and UtilitiesReview Source
Open's Tech Solution, Key to Business Growth and Success
we are very pleased to have Open as our technology solutions provider, as it enables us to collaborate closely to drive the growth and success of our business - CFO50M-1B USDEnergy and UtilitiesReview Source
A CIS solution that evolves and transforms your business
With Open Smartflex we have been able to automate and optimize our processes, making it easier for us to make decisions that drive the growth of the company. Open Smartflex has also helped us manage new lines of business, such as non-bank financing. - TI DIRECTOR<50M USDEnergy and UtilitiesReview Source
Open is a strategic ally
We are very satisfied with having selected Open. Their team is always committed to resolving any issue that we may have. Throughout the process, we have upgraded to newer product versions that they provide, and we plan to move up to the latest product version as soon as we can. We have a trusted relationship with Open in which we feel free to expose any situation that arises in the operation. We know that they will listen to us and try to solve it as soon as possible. Smartflex allowed us to enter new lines of business, internet and television, with two main benefits; it saved us the costs of contracting, implementing and maintaining another CIS and we were able to manage several types of services in a single system and offer our customers a unified experience, regardless of the number and type of services they have contracted. The experience acquired during this type of project with a company like Open has allowed us to strengthen our organizational capacity for the execution of projects with planning, strategy, and compliance.
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