Name: Smartflex CIS
Rating: 5 (10 reviews)

Overview

Product Information on Smartflex CIS

Updated 10th March 2026

What is Smartflex CIS?

Smartflex is an AI-embedded Unified Customer Operations Platform purpose-built for utility and energy providers. It enables electricity, water, and gas companies to unify customer information, billing, meter data, service orders, and customer service operations within a single flexible ecosystem. The platform helps streamline end-to-end processes, improve operational efficiency, and support regulatory compliance while reducing complexity across systems and teams. With embedded AI capabilities, Smartflex enhances decision-making, automates workflows, supports faster issue resolution, and enables more proactive and personalized customer engagement. Designed to support modern utility operations, Smartflex helps providers improve service performance, strengthen data visibility, and adapt more effectively to changing business and customer demands.

Overall experience with Smartflex CIS

Manager

50M - 250M USD, Energy and Utilities

FAVORABLE

“Smartflex has tranformed the way we work and helps us continue evolving. ”

5.0

Apr 29, 2026

Working with Open has been a very positive experience. Their platform has allowed us to simplify operations by centralizing the company´s key processes in one place. This has made our work much more efficient. Additionally, the platform follows a model of continuous updates with new features that immediately add value and expand capabilities.

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CRITICAL

About Company

Company Description

Open Intelligence, established in 1987, provides technology designed to assist Telecommunications and Utility service providers. The company's software product offers solutions to address the critical challenges presented in these industries, granting providers the ability to proactively manage current and anticipated business complications. Open's technology promotes streamlined operations, value creation, and enhanced customer satisfaction. Its primary product is Smartflex - a multi-service, preconfigured software solution packed with features such as a sophisticated billing engine, a robust customer service suite, a flexible mobile workforce management system, and a smart metering engine, all aimed at meeting the core needs of service providers.

Company Details

Company type

Private

Year Founded

1987

Head office location

South Miami, United States

Number of employees

201 - 500

Website

https://www.openintl.com/

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Reviewer Insights for: Smartflex CIS

Performance of Smartflex CIS Across Market Features

Smartflex CIS Likes & Dislikes

What I like most about the product is that we can manage the entire operation from a single platform. Customer service and the self-service portal work very well, simplifying the management of fieldwork and smart meters. Centralizing the information makes decision-making easier and gives areas autonomy, improving efficiency and agility in their tasks.

Smartflex is a solution that evolves according to our company needs with a customer-centric desinged that help us streamline our work with our customers. This is especially crucial for public utility company, where customer satisfaction is a top priority.

* Flexibility and agility to model and deliver new products and services in an autonomous way * Operation Stability * Compliance with regulation * Scalability * Company experience and utility industry experts

I havent had any issues.

I honestly have no complaints, the product has worked perfectly for my needs

We have had a great experience with Open Smartflex and have nothing bad to say about the service that Open International provides us.

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Peer Discussions

Smartflex CIS Reviews and Ratings

Recommended Gartner Insights

Market Guide for Utility Customer Information Systems

50M-1B USD

Energy and Utilities

Review Source

Smartflex has tranformed the way we work and helps us continue evolving.

Jefe de Unidad Planeación de TI

1B-10B USD

Open's Tech Solution, Key to Business Growth and Success

Nov 22, 2024

we are very pleased to have Open as our technology solutions provider, as it enables us to collaborate closely to drive the growth and success of our business

CFO

A CIS solution that evolves and transforms your business

Mar 23, 2022

With Open Smartflex we have been able to automate and optimize our processes, making it easier for us to make decisions that drive the growth of the company. Open Smartflex has also helped us manage new lines of business, such as non-bank financing.

TI DIRECTOR

<50M USD

Open is a strategic ally

Oct 11, 2021

We are very satisfied with having selected Open. Their team is always committed to resolving any issue that we may have. Throughout the process, we have upgraded to newer product versions that they provide, and we plan to move up to the latest product version as soon as we can. We have a trusted relationship with Open in which we feel free to expose any situation that arises in the operation. We know that they will listen to us and try to solve it as soon as possible. Smartflex allowed us to enter new lines of business, internet and television, with two main benefits; it saved us the costs of contracting, implementing and maintaining another CIS and we were able to manage several types of services in a single system and offer our customers a unified experience, regardless of the number and type of services they have contracted. The experience acquired during this type of project with a company like Open has allowed us to strengthen our organizational capacity for the execution of projects with planning, strategy, and compliance.

Líder Tecnología

Open is the partner that allowed us to rapidly meet our business requirements

May 19, 2021

Our experience has been very satisfactory, both with the product and with the Open team. Open's personnel is always ready to help and their attention to our requirements is always timely. Our close relationship with Open also allows us to have communication with all different areas of the company, facilitating our operation and providing solutions to our business needs. Additionally, it has a continuous update model which allows us to enjoy functional and technical improvements with very little time and effort. This differs from the typical updates that are offered in the market which are disruptive to our operations.

Overview

Product Information on Smartflex CIS

What is Smartflex CIS?

Smartflex CIS Pricing

Overall experience with Smartflex CIS

“Smartflex has tranformed the way we work and helps us continue evolving. ”