It's been a love/hate with this product. While CCH Axcess works very well, their support is lacking. They may take days to reply to your ticket. Plus, our firm uses a Proxy, our CCH Representive and CCH Tech support said we should not use a proxy to use this software because we are "Self inflicting" harm on when the software is updated. In essence, they blamed US for using a proxy, and we have to configure and edit two config XML files for every single tech update, which is done many times a year. So we have to go to each user, stop their process, copy up the files, and restart. If you have users that work on the weekends, they should not when updates are released. They have an AI support chat to start with first and its not the best. The price of the software increases every year. To password protect your returns when transferring, the have an 8 character limit. This can be EASILY cracked, so I don't think this software is very secure in that sense. Keep track of your CCH representative and your salesperson. We needed the taxes adjusted on our invoice and they never responded and we got threatened for services to be turned off. Their payment system is like a late night sales commercial: If you renew early, you save 10%!!! Same thing every year. It's not a real deal. Just a gimmick to get you to pay soon IMO.

Relatively average system for a workflow product. There is nothing visually appealing about it. It works well enough for a tax workflow. It is definitely NOT usable as an audit workflow.