Name: Sage Intacct
Rating: 4.2 (530 reviews)

Overview

Product Information on Sage Intacct

Updated 13th October 2025

What is Sage Intacct?

Sage Intacct is a software designed for financial management and accounting automation. It offers features including core accounting, real-time reporting, accounts payable and receivable, cash management, and project accounting. The software enables organizations to streamline financial operations, improve visibility into financial data, and manage multi-entity and global consolidations. By providing automated workflows and comprehensive audit trails, Sage Intacct addresses the need for accurate financial tracking and regulatory compliance. This software is used to optimize financial processes and support informed business decision-making through its integration capabilities with various business systems.

Overall experience with Sage Intacct

Director of Finance

<50M USD, Energy and Utilities

FAVORABLE

“Great Meat & Potatoes ERP with Inflexible Reporting”

4.0

Oct 21, 2025

Intacct is user friendly for accountants and robust enough to do what we need. The interface is easy to read and modern and it's easy to navigate and train new team members. The reporting isn't great however. It's clunky and complicated to learn and create new reports. The report setup also feels restrictive because I can't always view the information I want in the way I want. Due to this, we have implemented an additional FP&A tool, Vena.

Finance Associate

<50M USD, Healthcare and Biotech

CRITICAL

“Product Setup Limitations Reveal Hidden Service Fees for Core Functionality”

3.0

Nov 17, 2025

We had a rough start from the horrible integration of the product. We also have features that are said to be set up, but do not work unless we pay more fees to get the to where they were supposed to be from the beginning.

About Company

Company Description

Sage is tailored to the unique needs of Small and Medium-sized Businesses (SMBs), providing them with essential information, insights, and user-friendly tools. Concentrating on key operational domains such as Payroll, Human Resources, and Finance, Sage offers software solutions designed to enhance business efficiency. By forming strategic partnerships, Sage delivers confidence and actionable insights to SMBs, assisting them in streamlining their operations. The company's commitment is to empower SMBs through collaborative relationships and advanced technologies, ensuring smooth business activities and enabling success.

Company Details

Company type

Public

Year Founded

1981

Head office location

Newcastle upon Tyne, United Kingdom

Number of employees

10001+

Annual Revenue

1B-3B USD

Website

http://www.sage.com

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Sage Intacct Likes & Dislikes

The ease with which we can run reports already created and drill down to detailed transactions. The user-friendly layout makes it easy to train new users and find most of what we need on our own. The ease with which we can make changes to transactions or JE's if the books aren't closed, and the ability to close the books easily to keep from changing prior period financials. The number of applications Intacct already integrates with without having to create custom programming. The responsiveness of the application and the fact that it is almost never down. The accuracy of the integrations with other applications. If there's an error, it's always on the other application or user end. Having said that, the explanations for sync errors (when we manually import into Intacct) have never been good and could use much improvement.

Price was the biggest pro when we decided to go with Sage Intacct. We also liked the automated features that we thought we were getting with the setup (we know are learning that those are additional costs). We do like how easy the bank reconciliation is to use now that we have set it up correctly ourselves.

It is customizable, including creating your own database fields and changing the actual Intacct data entry UI. You can create your own views of the data and most attributes are available. API supports high transaction environments, with a very low failure rate. UI application has all of the latest bells and whistles you would expect, plus they rolled out their own AI to make monthly closing easier and more automated.

The reporting. I've invested many hours over the years trying to create and modify reports in Intacct to my needs. However, I find it more complicated and time consuming that it seems like it should be. If I can't figure it out, I'd have to work with an accounting firm to tell them what I need and have them implement it which is never quick or inexepensive. In the end, they don't know our system or organization like I do and I'd like to be able to create reports on the fly if necessary or dashboards that would be useful, but I end up abandoning most efforts because it never turns out like I want and I end up wasting a lot of time. I also mentioned the sync error information when manually uploading files to Intacct. The descriptions of the errors are terrible and always have been. They need to be clear about what the user needs to change or what the error is so we can quickly address it. It's frustrating to have an error and not be able to figure out what's wrong. It's usually something minute, but takes much time to decipher. I'd like more opportunity to try out some of the AI features without having to add a subscription for an additional module or service. This would be best to have it in our own environment so we could see if it would be useful with the way we have our platform structured. Even just a teaser to get the idea would be great. The AI in one application can be very different from another and as a nonprofit, I need to know if I can justify the cost before adding an additional recurring expense.

Everything seems to be a billable service when help is needed. Purchase Orders are set up but they don't work unless we pay a billable service fee. Fixed assets module to track all fixed assets can only track capitalized assets unless we pay a billable service fee. Half the time our support tickets are answered by someone that can't help us and it delays the tickets being fixed.

API pushes from Intacct (Smart Events) are not retried and destination API (the client) is not notified of any failures. We probably lose 1% of our responses from asynchronous transmissions pushed through the API (i.e. we never received a response from Intacct but the data change was successful). Customer support is probably the worst feature of Intacct. Support response is slow, very often taking weeks or months to resolve complex issues and often pushes the work of resolving a problem back on the user to figure out themselves (You prove to us that you sent what you sent by giving us extremely detailed logs of everything you have ever done). I avoid customer support for all except the most extreme issues, with little hope that I will receive a helpful solution.

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Sage Intacct Reviews and Ratings

Recommended Gartner Insights

<50M USD

Energy and Utilities

Review Source

Great Meat & Potatoes ERP with Inflexible Reporting

IT Associate

50M-1B USD

Services (non-Government)

Customizable Software Enables Data Automation But Suffers From Slow Support Response Times

Overall, the software works decently and has an API to access/automate data consistency between Intacct and local storage. It is pretty customizable, from the database structure to the UI. Performance varies between ok and good. The simplest API call takes roughly 3 seconds round trip...definitely room for improvement there. UI performance is good, still some lag and spinning while data is being refreshed after saving...similar to API performance...roughly 3 seconds between actions.

VP, Finance

Real Estate

Collaborative Support Improves Reporting

5.0

Sage Intacct is a product that can be administered, implemented and challenged by the USER. We do not need to leverage internal or external IT support. This has allowed our accounting team to challenge the system and Sage Intacct directly to get better, more robust reporting and analysis without needing to add staff or leveraging consultants. Sage Intacct's customer support, training and professional support teams are thorough, have excellent communication, believe in commitments made and enjoy a challenge. They have always partnered with us to find the best solution and ensured that the solution and the training met our needs via follow up.

Miscellaneous

Sage Intacct Offers Flexible Reporting But Some Limitations in Detailed Budgeting by employee and User Access by Location Settings

Nov 7, 2025

Sage Intacct is user friendly and capable of growing with our organization. We have multiple entities in our organization and the dimensions add another layer of reporting.

Healthcare and Biotech