Name: Cisco Wireless
Rating: 4.8 (851 reviews)

Overview

Product Information on Cisco Wireless

Updated 13th October 2025

What is Cisco Wireless?

Cisco Wireless is a software designed to manage wireless networks, offering centralized control, configuration, and monitoring capabilities for network administrators. The software supports features such as secure connectivity, automated deployment, device management, and performance analytics across various wireless access points. Its functionalities enable businesses to maintain reliable wireless coverage, optimize network resources, and address network security requirements. Cisco Wireless facilitates scalable management of wireless environments to improve operational efficiency and streamline troubleshooting in enterprise or campus settings. It aims to solve challenges related to connectivity, mobility management, and network scalability in organizations seeking robust wireless infrastructure.

Overall experience with Cisco Wireless

IT Manager

500M - 1B USD, Healthcare and Biotech

FAVORABLE

“Consistent Cisco Network Stability and Support Highlighted With Some TAC Concerns”

5.0

Dec 11, 2025

I have been working with Cisco for roughly 5 years here at my org, they have been using Cisco for about 20 years at least. Overall we are pretty much a straight Cisco shop for everything except security so Switching, Wireless, Voice, etc. Our Account Team is great, really responsive - they get right on issues when we have them (which are few and far between) and provide rapid resolution when we need it. When we have new business initiatives/challenges that occur, we have a very consultative engagement with our account team and our 3rd party provider to discuss potential solutions/components as well as the deployment methodology.

Customer Service & Support Associate

250M - 500M USD, Healthcare and Biotech

CRITICAL

“Software Faces Consistent Issues Interrupting Work Despite Simple Interface”

3.0

Jun 21, 2025

The quality of this software was poor in that there were always technical problems that would interfere with your work.

About Company

Company Description

Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global workforce, continuing to innovate in various fields, notably in routing and switching. Adding to its core business, the company also delves into emerging technologies including home networking, IP telephony, optical networking, security features, storage area networking, and wireless technology. Moreover, Cisco extends its expertise to offer a sweeping range of services such as technical support and advanced services. The company sells its products and services on an enterprise level, to commercial businesses, service providers, and end-users.

Company Details

Company type

Public

Year Founded

1984

Head office location

San Jose, United States

Number of employees

10001+

Annual Revenue

30B+ USD

Website

http://www.cisco.com

Do You Manage Peer Insights at Cisco Systems?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Cisco Wireless

Reviewer Insights for: Cisco Wireless

Deciding Factors: Cisco Wireless Vs. Market Average

Performance of Cisco Wireless Across Market Features

Cisco Wireless Likes & Dislikes

I have been using Cisco Wireless for roughly 15 years at this point between this role and prior companies I've worked for in the past. Our wireless controllers have been pretty stable and reliable, our wireless controllers haven't even been reloaded for 2-3 years. They are pretty solid - when one does occasionally go down the other one seems to pick up the slack but I don't think that we have had a moment of loss of service since I've been here. We're just starting the process of refreshing our wireless now and we have the two new controllers in place and we're in the process of migrating all our access controllers over to that and we have about 750 new access points that we're going to start rolling out over the next year. Overall we are pretty excited about that.

It is fairly easy to maneuver and problem solve.

Cisco Wireless was deployed at the our org at the end of 2013 and has been a very reliable technology overall. We are in our 3rd iteration of the product at this point and it has gotten more robust - the processing capacity has come a long way since we first deployed. It is reliable and secure and whatever the issues we face, it is never the technology itself, rather the environment that the technology adapts to.

We've found that the level of support from TAC is not as good as it used to be. You usually have to escalate to a 2nd level engineer before you can get the issue resolved. It might be that our staff is fairly competent and we only present 2nd tier level issues, but we wish that the first call resolution were more efficient. This doesn't necessarily apply to Wireless, more on Voice but I know that some of my staff have had these issues on the Networking side.

Connectivity issues Customer Service Technical difficulties

When we installed the access points, we had to use two antennas to get them to the ceilings, which was very difficult, but they have since reduced the amount of surface area the devices themselves require so it will be easier to install.

Top Cisco Wireless Alternatives

Peer Discussions

Cisco Wireless Reviews and Ratings

Recommended Gartner Insights

50M-1B USD

Healthcare and Biotech

Review Source

Consistent Cisco Network Stability and Support Highlighted With Some TAC Concerns

Chief Information Officer

Miscellaneous

Cisco Wireless provides over 10 years of reliable service

Dec 2, 2025

I have worked with Cisco at our or since 2013 but personally I have worked with Cisco since the '90s. It has been a good experience overall. Our Account Team here has been very informative and supportive and has been able to provide helpful guidance. TAC support has grown by leaps and bounds since I started working with them. They are able to resolve complex problems over the call and treat it more of a solution rather than an endpoint product (e.g. if I call with a Wireless issue sometimes it is instead a Switching issue and they will advise me how to fix the Switch to fix the Wireless etc..). What is very helpful when calling TAC is they will automatically know (down to the serial number) the device and issue that I am having so I don't have to repeat myself and they can start working on the solution faster.

Cisco Wireless Provides Long-Term Stability but Newer APs Presented Challenges

Dec 16, 2025

We have been using Cisco since at least 2008 when I joined, specifically Cisco Wireless. Working with Cisco has been a good experience overall. I don't tend to have a ton of interactions with my account team, primarily working with TAC if I have support issues. We've found that the products are stable and reliable and tend to run themselves.

Gov't/PS/Ed

Education

Collaboration With Account Team Highlighted Amid Communication Issues With TAC Support

Dec 3, 2025

We have been working with Cisco for about 6 years at this job and another 6 at my previous job and it has been overall a pleasant experience. I have no complaints about working with my Account Team here, they have been excellent. Regarding new features or products, I have found that about 70% of the time I approach my Account Reps about new business challenges that need to be solved and 30% they come to me with new offerings, but in each case it is a very collaborative process. We also work with a third party integrator to deploy some of these applications and they also do a really good job for us.

Services (non-Government)

AI-Driven Cisco Solutions Help Prevent Network Issues During Critical Legal Proceedings

We have been working with Cisco applications here at our company for about 5 months and it has been a pleasant experience overall. We were thinking about our AI strategy and where it should sit within our firm (probably within the IT dept) and Cisco has been instrumental in that journey. Meraki Support is stellar - you don't even have to go through 1st level support, you get auto-escalated to an engineer, it's great. Also, the ThousandEyes integration with Meraki is amazing - we are able to triage very complex issues in a short time just by looking at the data. We have only been running ThousandEyes for about 30 days and we wish we had implemented it sooner.