Overview
Service Information on Cognizant Customer Service BPO Services
Updated 13th October 2025
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Overall experience with Cognizant Customer Service BPO Services
Vice President Of Operations
3B - 10B USD, Services (non-Government)FAVORABLE
“Cognizant call center help our org. have a record year!”
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CRITICAL
About Company
Company Description
Cognizant is focused on engineering modern businesses. The main problem it resolves is helping clients with modernization of their technology, reimagining their processes, and transforming their experiences to adapt to the rapidly changing world. Thus, the main goal of the company is to facilitate improvement in everyday life. Cognizant helps companies modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.
Company Details
Company type
Public
Year Founded
1994
Head office location
Teaneck, United States
Number of employees
10001+
Annual Revenue
10B-30B USD
Website
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Cognizant Customer Service BPO Services Reviews and Ratings
- Vice President Of Operations1B-10B USDServices (non-Government)Review Source
Cognizant call center help our org. have a record year!
Cognizant has been a great partner to help our org. build an integrated call center for the restaurants. Our partnership was critical as we navigated a pandemic and a national staffing crisis. We increased the number of restaurants on the call center by over 100% which was key to our success. Cognizant provided solution based innovation that helped us improve the customer experience and have record growth of sales and average check. Their team worked with PJI to ensure we have weekly communication session with their leadership and key support teams to evaluate the performance to the metrics. The are extremely open to feedback and strive for continuous improvement.
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