Cognizant has been a great partner to help our org. build an integrated call center for the restaurants. Our partnership was critical as we navigated a pandemic and a national staffing crisis. We increased the number of restaurants on the call center by over 100% which was key to our success. Cognizant provided solution based innovation that helped us improve the customer experience and have record growth of sales and average check. Their team worked with PJI to ensure we have weekly communication session with their leadership and key support teams to evaluate the performance to the metrics. The are extremely open to feedback and strive for continuous improvement.