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  1. Home
  2. /
  3. CyberArk Customer Identity
Logo of CyberArk Customer Identity

CyberArk Customer Identity

byPalo Alto Networks (CyberArk)
in Access Management
4.5

Overview

Product Information on CyberArk Customer Identity

Updated 13th October 2025

What is CyberArk Customer Identity?

CyberArk Customer Identity is a software designed to manage and secure customer access to applications and services. The software provides capabilities such as authentication, authorization, identity lifecycle management, and adaptive access controls. It facilitates integration with various applications and supports compliance with security policies by enabling features like multi-factor authentication and passwordless login options. CyberArk Customer Identity addresses business challenges related to user identification, security risks from unauthorized access, and helps organizations streamline customer onboarding processes while safeguarding sensitive data. By centralizing identity management for customers, the software assists businesses in reducing operational complexity and improving access governance.

CyberArk Customer Identity Pricing

CyberArk Customer Identity software uses a subscription-based pricing model, typically structured according to the number of active users and selected features. The software provides various plans which may vary based on the level of authentication, identity management functionalities, and support options. Discounts for higher user volumes or multi-year commitments may be available depending on the selected plan.

Overall experience with CyberArk Customer Identity

Cyber Security Analyst
<50M USD, IT Services
FAVORABLE

“Platform Offers Strong Security Features But Advanced Customization Needs Extra Effort”

4.0
Apr 4, 2026
The experience with the platform was overall good because of the great IAM capabilities like SSO, secure authentication, MFA and lifecycle management. Also, it integrates very good with web/mobile applications and helps improve both account security and user experience.
IT Associate
250M - 500M USD, Miscellaneous
CRITICAL

“Unlocking Product Potential: Emphasizing Customization”

3.0
Nov 6, 2024
Customization is key the product to integrate with different systems

About Company

Company Description

Updated 12th September 2025

Focusing on Identity Security, CyberArk is a specialist in privileged access management. It develops secure solutions for diverse identities - human or machine to cater to numerous business applications. The company ensures protection across varied work environments like distributed workforces, hybrid cloud workloads, and throughout the DevOps lifecycle. CyberArk's primary objective is to avert cyberattacks that abuse insider privileges and pose a threat to crucial enterprise assets. In addition to this focus, the company offers security solutions aimed at preventing the progression of cyber threats, thus protecting businesses from substantial damage. CyberArk's security solutions align with rigorous compliance and audit requirements to service businesses' need to guard their most valued possessions. The company has a global presence with offices spread across countries like the U.S., Israel, U.K., Singapore, Australia, France, Germany, Italy, Japan, Netherlands, and Turkey.

Company Details

Updated 12th September 2025
Company type
Public
Year Founded
1999
Head office location
Newton, United States
Number of employees
1001 - 5000
Website
http://www.cyberark.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: CyberArk Customer Identity
Deciding Factors: CyberArk Customer Identity Vs. Market Average
Performance of CyberArk Customer Identity Across Market Features

CyberArk Customer Identity Likes & Dislikes

Like

Very helpful with all authentication capabilities and also with identity lifecycle management.

Like

services provided to setup

Like

Both, service is very good and product is awesome for access management

Dislike

Some advanced customization/integration scenarios require additional configuration effort during the implementation.

Dislike

N/A

Dislike

About product, it's lack of documentation

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Peer Discussions

CyberArk Customer Identity Reviews and Ratings

4.5

(43 Ratings)

Rating Distribution

5 Star
58%
4 Star
35%
3 Star
7%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.5

Service & Support

4.5

Product Capabilities

4.6

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
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Reviewer's Job Function
  • Cyber Security Analyst
    <50M USD
    IT Services
    Review Source

    Platform Offers Strong Security Features But Advanced Customization Needs Extra Effort

    4.0
    Apr 4, 2026
    The experience with the platform was overall good because of the great IAM capabilities like SSO, secure authentication, MFA and lifecycle management. Also, it integrates very good with web/mobile applications and helps improve both account security and user experience.
  • Senior IPAM Analyst
    1B-10B USD
    Banking
    Review Source

    CyberArk Offers Strong Privileged Access Management Amid Documentation Limitations

    5.0
    Aug 20, 2025
    CyberArk is a very good PAM tool. We are using PSM, SIA and WPM of CyberArk which is very good, and it has reduced lot of BAU work for our organization as well as provided security to our privileged account.
  • SYSTEMS ANALYST
    1B-10B USD
    Banking
    Review Source

    Top-Tier Support and User-friendly Interface: The Winning Combination

    4.0
    Apr 9, 2025
    product is easy to implement and user intuitive. the product helps reduce the load onnour helpdesk by automation.
  • IT Security & Risk Management Associate
    1B-10B USD
    Insurance (except health)
    Review Source

    Exploring the Efficiency of CyberArk Product in My Career

    5.0
    Apr 10, 2025
    Ive had a great time administrating CyberArk product throughout my career.
  • Engineer
    50M-1B USD
    IT Services
    Review Source

    Cyberark: A Comprehensive Security Solution Through System Integration

    5.0
    Apr 9, 2025
    Cyberark allows us to meet regulatory requirements as well as provide seamless user experience.
...
Showing Result 1-5 of 47

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