IT ASSOCIATE
<50M USD, Consumer GoodsFAVORABLE
Overview
Overall experience with Dell Software Resellers Services
MANAGER, CUSTOMER SERVICE AND SUPPORT
<50M USD, ManufacturingCRITICAL
“Dell Troubles: Assertive Sales Approach Challenges Its Customer Experience”
About Company
Company Description
Dell Technologies helps organizations build their digital futures and individuals transform how they work, live, and play. It provides customers with a broad solutions portfolio for the data era, including traditional infrastructure and extending to multicloud environments. Dell's integrated solutions help customers modernize their IT infrastructure, manage and operate in a multicloud world, address workforce transformation, and provide critical solutions that keep people and organizations connected. It helps customers accelerate their digital transformations to improve and strengthen business and workforce productivity. With an extensive portfolio and a commitment to innovation, Dell offers secure, integrated solutions that extend from the edge to the core to the cloud, and offers software-defined and cloud native infrastructure solutions.
Company Details
Company type
Public
Year Founded
1984
Head office location
Round Rock, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
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Key Insights
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Peer Discussions
Dell Software Resellers Services Reviews and Ratings
- IT ASSOCIATE<50M USDConsumer GoodsReview Source
Access to Dell Portfolio and Dedicated Support Enhance Organizational Solutions
Dell Software Resellers Services was the best choice our company has made mainly because of the support and follow up services Dell provides to their clients. They provide marketing strategies to assist vendors in making sound decisions and the most affordable and cost-effective ways to do so. The main pros of Dell Reseller Services are that they provide access to the Dell product line including software and hardware together with services that allows organizations to find solutions that fits the needs and requirements of organizations. In addition to potential cost savings, client resellers will receive special pricing and discounts that give them the benefit of savings. Dedicated Support provided by Dell and buy Dell Partners providing the best solutions that fits all organizations needs regarding products from Dell. Some Cons are Reliance on the Reseller Knowledge Businesses may become overly reliant on the expert knowledge of the reseller, limiting their own expertise which can sometimes lead to conflicts. Variable Service Levels meaning that the level and quality of service can be drastically different between Dell Resellers potentially leading to limited support.
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