Overview
Product Information on dscout
What is dscout?
dscout Pricing
Overall experience with dscout
“Enrich Your Research with Real-Time Feedback & Multimedia”
About Company
Company Description
Dscout is a research tool dedicated to capturing real-time qualitative feedback in various forms such as video, voice, images and text. It aims to discover how individuals engage with products, services and everyday life. The tools provided by dscout enable businesses to understand and apply insights from their customers' experiences in pivotal moments. The culture at dscout fosters curiosity and thoughtfulness about what drives people's actions. Being established in 2011 by the innovation firm gravitytank based in Chicago, dscout offers a web platform and mobile application for tech-savvy organizations. It provides media-rich qualitative feedback which is organized and analyzed within a quantitative framework. This helps research, product, UX and marketing leaders identify, understand and follow crucial product, service and brand experiences that influence their customers.
Company Details
Do You Manage Peer Insights at dscout?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: dscout
dscout Likes & Dislikes
Data Rich Quality control Diverse Participants
Customer service was excellent. There was a lot of flexibility in what they could help with. Their data collection tools were quite insightful and their quick turnaround was great.
Nothing
The biggest issue that I've experienced with Dscout, is that the integrations require the users to download software on their end. With some participants this is fine, but with many professionals, they don't feel comfortable doing this as they might be using their work computer or have other confidential material that they are not allowed to work on. My other complaints with them have been that instead of a phone call with a salesperson, I'd prefer upfront pricing so that my time isn't used up, though I understand that this is how business is done. Their platform is easy to use, though I will say it's a bit simplistic at times and I find it's not super easy to get the data I need. I still have a lot of coding to do on my end for qualitative responses.
Top dscout Alternatives
Peer Discussions
dscout Reviews and Ratings
- ANALYST<50M USDSoftwareReview Source
Enrich Your Research with Real-Time Feedback & Multimedia
It has a very unique and user-friendly interface for participants and researchers by which they can easily navigate. With the help of live video and text responses, rich qualitative insights can be gathered. It provides real-time feedback to researchers from participants and makes the process efficient. It has a mobile-first approach which makes it easy for participants to respond on the go and increase the response rate. Apart from all this, it is also a data rich platform. It supports a lot of research like diary studies, surveys and in-depth interviews. Through multimedia like photos and videos it can capture emotions, behavior and contexts. It also has quality control which ensures the authenticity of the response. Tasks can be created by the researchers and participants complete those tasks in their own time which offers real-world responses. Participants can be accessed from different geographical locations. It is an excellent option for in depth and qualitative research. - SENIOR USABILITY ENGINEER50M-1B USDHealthcare and BiotechReview Source
Best at what they do, full stop.
There was a thoughtfulness that came with Dscout. When we met in person, they presented a compelling use case in which they could help us virtually gather participants and observe their behavior on our Figma and Miro prototypes and storyboards (respectively)