Overview
Product Information on Hotjar
Updated 13th October 2025
What is Hotjar?
Hotjar Pricing
Overall experience with Hotjar
Digital Marketing Manager
500M - 1B USD, Consumer GoodsFAVORABLE
“Excellent Voice of the Customer Platform for Understanding User Behavior and Improving Customer Experience.”
Hotjar has been a valuable tool for capturing the voice of the customer by combining direct feedback with behavioral insights.
DESIGN MANAGER
<50M USD, ConstructionCRITICAL
“Access to Essential Tools Limited as Paywalled Prompts Dominate Interface”
The recordings are excellent, but heatmaps can be quite hit and miss. It has the capability to give good information. The longer we've been on this platform, the more tools and settings that are becoming paywalled for higher tiered plans. The interface is littered with prompts to use tools that you cannot use without upgrading.
About Company
Company Description
Hotjar is a branch of Contentsquare that provides Product Experience Insights, enabling teams to understand user behavior and their strong sentiments. Teams can leverage these insights to improve the user experience, consequently adding business value. Hotjar is involved in addressing unique challenges related to wide-scale web traffic and analytics while developing a product that can impact individuals and businesses worldwide. The company's staff is scattered across various regions including the Americas, Europe, Africa, and Asia, giving the firm a diverse range of perspectives and experiences.
Company Details
Company type
Private
Head office location
St Julian's , Malta
Number of employees
201 - 500
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- Digital Marketing Manager50M-1B USDConsumer GoodsReview Source
Excellent Voice of the Customer Platform for Understanding User Behavior and Improving Customer Experience.
Hotjar has been a valuable tool for capturing the voice of the customer by combining direct feedback with behavioral insights. - PRODUCT MANAGER50M-1B USDConsumer GoodsReview Source
Hotjar Enables Key Behavior Insights But Pricing May Limit Extensive Usage
Hotjar turned out to be an invaluable tool for both our e-commerce design and product teams for user research and how customers behave with features - CONTROLLER<50M USDHardwareReview Source
Hotjar provides insights to optimize website structure and conversion rate
Hotjar provides a wealth of insights into user behavior on the website. Based on this data, the website can be designed more effectively and conversions can be increased. - DESIGN MANAGER<50M USDConstructionReview Source
Access to Essential Tools Limited as Paywalled Prompts Dominate Interface
The recordings are excellent, but heatmaps can be quite hit and miss. It has the capability to give good information. The longer we've been on this platform, the more tools and settings that are becoming paywalled for higher tiered plans. The interface is littered with prompts to use tools that you cannot use without upgrading. - Marketing Associate50M-1B USDManufacturingReview Source
Great addition for web traffic insights
Good tool for website insight, provides plenty of feedback on activity
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