Overview
Product Information on Hotjar
What is Hotjar?
Hotjar Pricing
Overall experience with Hotjar
“Hotjar Enables Key Behavior Insights But Pricing May Limit Extensive Usage”
“Access to Essential Tools Limited as Paywalled Prompts Dominate Interface”
About Company
Company Description
Hotjar is a branch of Contentsquare that provides Product Experience Insights, enabling teams to understand user behavior and their strong sentiments. Teams can leverage these insights to improve the user experience, consequently adding business value. Hotjar is involved in addressing unique challenges related to wide-scale web traffic and analytics while developing a product that can impact individuals and businesses worldwide. The company's staff is scattered across various regions including the Americas, Europe, Africa, and Asia, giving the firm a diverse range of perspectives and experiences.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Hotjar
Performance of Hotjar Across Market Features
Hotjar Likes & Dislikes
ease of use, good at identifying notable behavior (rage clicking etc.)
Basic analytics summary of survey results is really tidy and gives a great overview, custom delay for survey popup is a great feature, having recordings of the sessions associated with surveys is fantastic
I like the recordings and ability to look back on site behaviors
pricing scheme, can get costly (we had to work to limit session base where we see Hotjar insights)
Having access to features removed with updates to the tiered pricing, and having all the inaccessible features highly visible, makes for a cluttered interface and added frustration. It is becoming almost unusable on the lower tiered plans.
I need to look into it more but giving audience ability to provide feedback easily would be great!
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Peer Discussions
Hotjar Reviews and Ratings
- PRODUCT MANAGER50M-1B USDConsumer GoodsReview Source
Hotjar Enables Key Behavior Insights But Pricing May Limit Extensive Usage
Hotjar turned out to be an invaluable tool for both our e-commerce design and product teams for user research and how customers behave with features - DESIGN MANAGER<50M USDConstructionReview Source
Access to Essential Tools Limited as Paywalled Prompts Dominate Interface
The recordings are excellent, but heatmaps can be quite hit and miss. It has the capability to give good information. The longer we've been on this platform, the more tools and settings that are becoming paywalled for higher tiered plans. The interface is littered with prompts to use tools that you cannot use without upgrading. - Marketing Associate50M-1B USDManufacturingReview Source
Great addition for web traffic insights
Good tool for website insight, provides plenty of feedback on activity - Marketing Executive50M-1B USDManufacturingReview Source
Enhancing Site Interactions via Hotjar's Session Recording Feature
Hotjar helps me to recognize user activities.I used heatmap feature in which i get information about where users are scrolling,clicking.Sometimes getting data of users activity takes a little bit of time but i like it because of its accuracy. - Manager<50M USDSoftwareReview Source
Evaluating Behavioural Insights and Feedback Collection Tools
It has a great interface, gives behavioural insights and is used to collect feedback from users and overall a smooth experience