Overview
Product Information on Qualtrics XM Platform
What is Qualtrics XM Platform?
Qualtrics XM Platform Pricing
Overall experience with Qualtrics XM Platform
“Implementación rápida, analíticos detallados y adecuadas herramients de seguimiento”
“Complex Survey Setup Process Contrasts With Accessible End Experience in Qualtrics”
About Company
Company Description
Qualtrics is a software development company focused on creating digital products intended to enhance a variety of user experiences. This includes the development of tools for optimizing frontline experiences, fostering team performance, and designing user-friendly products. Founded in 2002, Qualtrics has carved a niche in the realm of Experience Management software, serving a worldwide client base. Despite the global presence, the central goal of Qualtrics remains consistent: to facilitate a heightened sense of empathy, human connection, and authenticity in business engagements. As part of its mission and ongoing efforts, the company aims to develop technology effective in bridging experience gaps.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Qualtrics XM Platform
Reviewer Insights for: Qualtrics XM Platform
Deciding Factors: Qualtrics XM Platform Vs. Market Average
Performance of Qualtrics XM Platform Across Market Features
Qualtrics XM Platform Likes & Dislikes
La facilidad para crear instrumentos que puedes monitorear prácticamente en tiempo real y asignar tickets mediante reglas a quienes pueden intervenir oportunamente.
Read Full Review1. The ability to quickly survey the entire company, including my team, and be able to compare results across the org 2. The dashboards are overall pretty good, and make it easy to visualize and track sentiment trends over time 3. The flexibility to segment responses so I can understand the differences and slice the data in a few different ways.
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En los tickets y los planes de acción pueden mejorar en términos de contar con un seguimiento más específico (escalamientos), SLAs de respuesta y alertas sobre esos últimos.
Read Full Review1. The reporting interface can feel a bit clunky, and it often takes extra clicks to get to the exact view that I need 2. The analytics sometimes stop short of turning data into clear recommendations 3. The navigation between different parts of the platform/surveys/dashboards/exports/etc. isn't always very intuitive. 4. I feel like there could be a better way to manage comments within a department where some managers have varied numbers of direct reports and some get easier access to comments than others.
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Peer Discussions
Qualtrics XM Platform Reviews and Ratings
- MANAGER OF INFORMATION SERVICES50M-1B USDServices (non-Government)Review Source
Implementación rápida, analíticos detallados y adecuadas herramients de seguimiento
Una experiencia muy satisfactoria, la implementación fue rápida y el acompañamiento en el onboarding excepcional, muy profesional. - Sales Engineering Manager1B-10B USDTelecommunicationReview Source
Great for capturing employee sentiment, but navigation and reporting need polish
My experience with Qualtrics has been mixed. It's powerful, but at times the interface feels cumbersome, and it takes extra time to find the insights I need as a manager. I'd like to see improvements in simplifying the reporting workflows and making the insights more actionable without needing as much manual digging. - IT Manager<50M USDIT ServicesReview Source
Flexible and Powerful Experience Platform with a Learning Curve but Strong Value
Our overall experience with Qualtrics has been excellent. The platform is robust, flexible, and continuously improving, which makes it easier for us to capture customer, employee, and stakeholder feedback in a structured way. - MARKETING MANAGER10B+ USDBankingReview Source
Qualtrics helps collect, analyze and report on stakeholder insights
Quatrics is our #1 platform for employee, partner and customer feedback. We utilize it to perform engagement surveys and feedback loops to get data and insights from different stakeholders. It helps us collect, analyze and report on findings. The ability to create dashboards has made it easy to create reports for a different set of stakeholders that want to drill down to their own level of insights. - IT PRODUCT MANAGER<50M USDHealthcare and BiotechReview Source
Qualtrics Offers Robust Features But Has Initial Learning Challenges For New Users
Qualtrics is a great survey tool that has a lot of reporting features and is customizable to your company's needs. We leverage the CX and EX platforms for our patient and employee journeys. One caveat I found was that it was challenging to learn and administer as a new user. I was however not part of the implementation team, but had I been, I feel it would have been an easier transition.