Overview
Product Information on Pisano
What is Pisano?
Pisano Pricing
Overall experience with Pisano
“Easy Implementation and Integration: The Welcome Flexibility and AI Advanced Text Analysis”
Badges
Voice of the Customer Platforms
About Company
Company Description
Pisano is an all-in-one Experience Management platform that feeds Voice of Customer and Voice of Employee programs back into businesses. Detailed reporting and deep analytic capabilities of Pisano make the companies gain their own superpower: Listening and understanding their customers and employees. To increase experience adoption, Pisano provides the technology to collect omnichannel feedback and orchestrate close-the-loop mechanisms.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Pisano
Reviewer Insights for: Pisano
Deciding Factors: Pisano Vs. Market Average
Performance of Pisano Across Market Features
Pisano Likes & Dislikes
The flexibility of the product, the product being available for on-premise as well as cloud implementation, the ease of use of the platform, the continuous support from the whole team during the selection and implementation process as well as after sales services, the quality of the VoC capabilities, analysis and dashboard functions, text analytics and tagging capabilities, all in all our overall experience has been excellent. The Pisano team even connected us with previous customers for 1:1 meetings that were very honest and helpful. Now, we can get great reports with AI-powered advanced text analysis.
Read Full ReviewThe user interfaces are quart user friendly users of all levels can easily use the product. It is a every convenient platform making survey designs in the format we want. When we have questions about the products, we can get very fast responses. This allows us to continue without getting stuck while using the product. Being able to measure the feedback left by our customers with the unique reports provided by Pisano allows us to gain many insights into the future.
Read Full ReviewI can definitely say that the best feature of the product is its ease of use and flexibility. Thanks to its customizability, we can adapt it to our corporate processes according to our needs. Its ability to integrate with multiple channels has also provided a great advantage for our reporting processes. We interact with customers on different channels, but being able to track everything on a single platform has been a huge convenience for us. Overall, Pisano has improved our customer experience strategy with its features.
Read Full Review
The only thing we disliked was that we could not use a db to db integration to improve our data selection processes and easily manage customer interactions to increase response. However, there has been a new addition to product features and now it is possible to orchestrate through channels to manage customer responses without a db connection or automation.
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Peer Discussions
Pisano Reviews and Ratings
- Group Head Of Customer Analytics And Customer Experience1B-10B USDInsurance (except health)Review Source
Easy Implementation and Integration: The Welcome Flexibility and AI Advanced Text Analysis
The implementation was very easy and even though we preferred an on-premise implementation the whole project was delivered within 2 months with 3 available channels for us to use. The company is very flexible in their processes and the product is very easy to implement and integrate with our systems. - BUSINESS APPLICATION EXPERT10B+ USDManufacturingReview Source
we can identify opportunities for improvement by collecting feedback
Thanks to, many different channels in the products, we are able to reach our customers. It is very important issue to be able to identify a user that we cannot send a survey from one channel and send it from different channel interms of collecting feedback we can hear our customers voices through many different channels. - Senior Customer Experience Manager50M-1B USDInsurance (except health)Review Source
Pisano CX Platform: A Key Product for Feedback Management
My overall experience with the Pisano CX platform has been very good. Customer Support and the Integration process to provide the best experience. The product's capabilities and informative guidance fully met our needs. The Pisano product adds value to our CX processes. Additionally, Pisano met our corporate expectations during the contract phase as well. - FINANCE & ACCOUNTING RESPONSIBLE50M-1B USDHealthcare and BiotechReview Source
Easily Send Surveys in Bulk
Thanks to the support team that maintains constant communication, we can receive quick responses when we have a question. They can provide helpful solutions regarding the workflows we want to create. You can also create the setup you want quickly with the help of informative documents. - GRAPHIC DESIGNER SPECIALIST50M-1B USDHealthcare and BiotechReview Source
Branch Visitor Feedback Easily Collected and Managed
We can learn about the thoughts of our patient visitors by using tablets placed in our branches to collect feedback. Through surveys, we can easily gather and measure the opinions of participants in the surveys.