Overview
Product Information on Pisano
What is Pisano?
Pisano Pricing
Overall experience with Pisano
“we can identify opportunities for improvement by collecting feedback”
Badges
Voice of the Customer Platforms
About Company
Company Description
Pisano is an all-in-one Experience Management platform that feeds Voice of Customer and Voice of Employee programs back into businesses. Detailed reporting and deep analytic capabilities of Pisano make the companies gain their own superpower: Listening and understanding their customers and employees. To increase experience adoption, Pisano provides the technology to collect omnichannel feedback and orchestrate close-the-loop mechanisms.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Pisano
Reviewer Insights for: Pisano
Deciding Factors: Pisano Vs. Market Average
Performance of Pisano Across Market Features
Pisano Likes & Dislikes
The user interfaces are quart user friendly users of all levels can easily use the product. It is a every convenient platform making survey designs in the format we want. When we have questions about the products, we can get very fast responses. This allows us to continue without getting stuck while using the product. Being able to measure the feedback left by our customers with the unique reports provided by Pisano allows us to gain many insights into the future.
We categorize our customers' post-shopping experiences using AI-powered text analysis. This helps us find the good and difficult parts of the shopping experience. With support from AI and suggestion from Pisano, we improve our business processes.
Negative comments are assigned to the responsible people immediately. This helps us follow them in the best way. We can get detailed reports and the quality of user support is good.
I haven't encountered anything negative so far.
We couldn't get reviews from the Apple Store and Google Play Store before but with the new update, now we also report this process. Thanks Pisano.
It would be nice if we could add colors for each user. For example, feedback from person A can be red, and feedback assigned to person B can also be blue.
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Peer Discussions
Pisano Reviews and Ratings
- BUSINESS APPLICATION EXPERT10B+ USDManufacturingReview Source
we can identify opportunities for improvement by collecting feedback
Thanks to, many different channels in the products, we are able to reach our customers. It is very important issue to be able to identify a user that we cannot send a survey from one channel and send it from different channel interms of collecting feedback we can hear our customers voices through many different channels. - Senior CRM And Marketing Automation Spec50M-1B USDRetailReview Source
Improving Mobile Post-Shopping Experience with Advanced Text Analysis
We started using Pisano's product to measure the mobile app experience. We can measure and understand the voice of the customer data very well. Pisano is quite good at mobile integration as well. - System Development Specialist50M-1B USDRetailReview Source
Assignment of Negative Comments Helps Ensure Timely Resolution and Follow-Up
Thanks to the feedback, we can check the progress of many processes with the results of the reports using Pisano. We can see the differences between positive and negative feedback. In this way, we can hear the voice of the customer. - CUSTOMER INSIGHTS MANAGER - CX & ANALYTICS10B+ USDBankingReview Source
A Success Story: Smooth Integration with Pisano
I was really happy with how fast the project delivery process was. The support team responded quickly and was very helpful. The product's interface is user friendly and the customizable features are great. We were able to easily move our Customer Experience processes to the Pisano product because of the quick integration. Customer feedback helps us gain valuable insights. - Consumer&Shopper Insights Manager10B+ USDConsumer GoodsReview Source
Clear Documentation and Well-Planned Training: A Great Onboarding Experience with Pisano
We recently started using Pisano to learn our customers' thoughts on shopping experience and consumable products. Thanks to the product's advanced features and ease of use, we quickly achieved great results and gained customer insights. The product is really very useful.