Overview
Product Information on Press Ganey Forsta HX Platform
What is Press Ganey Forsta HX Platform?
Press Ganey Forsta HX Platform Pricing
Overall experience with Press Ganey Forsta HX Platform
“Flexible Model Accommodates Organizations But Training Resources Are Limited”
“Exemplary Customer Support in Standard Platform”
About Company
Company Description
Press Ganey is a firm dedicated to transforming the healthcare sector with its Human Experience (HX) platform. Possessing a succinct ability to garner data and transform it into comprehensive narratives, it propels efficacious actions, leading to significant improvements in the realm of healthcare. The company ingeniously incorporates cutting-edge technology with the expertise of leading professionals, bringing forth executable solutions for the most challenging healthcare-related issues. The firm functions on core values of collaboration, innovation, and service which steers its goal of enhancing the quality of care. Its innovative workforce develops breakthrough solutions and research in an environment that values creativity and steadfast focus on client service. The team fosters its growth from various offices located across the globe.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Press Ganey Forsta HX Platform
Deciding Factors: Press Ganey Forsta HX Platform Vs. Market Average
Performance of Press Ganey Forsta HX Platform Across Market Features
Press Ganey Forsta HX Platform Likes & Dislikes
Very user friendly dashboard - intuitive and easy to understand. The service is strong as well.
Great customer support. There are many possible solutions when it comes to survey design It enables feedback collection
The flexibility, the customer service, and the price
Some of the functionality is not as intuitive as I would expect. Although the service provided is strong, the training provided is more limited than I'd like (knowledge base not very robust).
Too much scripting of common functionalities (e.g., masking of individual prompts) Translation management Wished text-analytics was better as it would make it a viable full CX platform alternative.
It is not user-friendly. You need to know coding to do some of the stuff.
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Peer Discussions
Press Ganey Forsta HX Platform Reviews and Ratings
- Director of Customer Service and Support1B-10B USDIT ServicesReview Source
Flexible Model Accommodates Organizations But Training Resources Are Limited
The service provided is strong; they have a flexible model to accommodate needs of different organizations. - TBD1B-10B USDBankingReview Source
Forsta's Customer Service and Flexibility Mark a Positive Change
It is great and very flexible. We have moved from another vendor to Forsta and we are very happy with not just the platform but the service. - Associate Business Analyst10B+ USDSoftwareReview Source
Customer Support Excellence: Timely and Knowledgeable Assistance
The product is easy to use, easy to update as an admin (such as adding folders, pulling survey results, etc) - Capability Manger / Product Owner10B+ USDInsurance (except health)Review Source
Review of IGNITE Product-PG Forsta and Support for Voices Employee Survey use
High level of satisfaction with ease of use, support and functionality. We always receive quick responses from our contact rep. Changes requested are always prompt and meet our deadlines - SENIOR CLINICAL CONSULTANT/SME10B+ USDHealthcare and BiotechReview Source
Outstanding product and company!
PG Forsta has helped streamline our company's process of completing quality medical record audits by creating a user-friendly platform that allows users to research clinical scenarios as well as submit questions to subject matter experts for additional collaboration. The SME and MD Question Portal is customizable per team's requests, allowing enhanced intake form creation that is tailored to the individual business needs.