The service provided is strong; they have a flexible model to accommodate needs of different organizations.

The customer support is exceptional, they always respond quickly and is very helpful in solving issues. However, the platform is standard in terms of a survey tool. I like that there are many flexible ways to design the surveys but some features require scripting creating barriers for users. I also think that the text analytics solution is not (yet) on par with best-in-class alternatives. Translation management is a bit of a hassle for multi-language projects. Please note that the response scale is skewed where 4 stars should be "Above average" and 5 stars "Excellent".