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  3. Press Ganey Forsta HX Platform
Logo of Press Ganey Forsta HX Platform

Press Ganey Forsta HX Platform

byPress Ganey Forsta
in Voice of the Customer Platforms
4.6

Overview

Product Information on Press Ganey Forsta HX Platform

Updated 13th October 2025

What is Press Ganey Forsta HX Platform?

Press Ganey Forsta HX Platform is a software designed to support organizations in measuring and analyzing human experiences across healthcare and related sectors. The software provides capabilities for gathering feedback from patients, employees, and communities, integrating survey data, and delivering actionable insights through advanced analytics and reporting tools. It offers features such as customized survey creation, real-time data collection, multichannel distribution, and dashboard visualization. The software addresses the need for organizations to understand and improve experiences at key touchpoints, thereby supporting efforts to enhance quality, engagement, and operational effectiveness.

Press Ganey Forsta HX Platform Pricing

The Press Ganey Forsta HX Platform software employs a subscription-based pricing model, where fees are typically determined by the scale of use, including the number of users and survey responses managed. Pricing may vary based on selected modules and features, such as advanced analytics and reporting capabilities, with contracts customized to client requirements. Direct quotes and proposals are generally provided upon request.

Overall experience with Press Ganey Forsta HX Platform

Director of Customer Service and Support
1B - 3B USD, IT Services
FAVORABLE

“Flexible Model Accommodates Organizations But Training Resources Are Limited”

4.0
Mar 2, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Global Customer Research Lead
10B - 30B USD, Retail
CRITICAL

“Exemplary Customer Support in Standard Platform”

3.0
Aug 29, 2024
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 7th December 2023

Press Ganey is a firm dedicated to transforming the healthcare sector with its Human Experience (HX) platform. Possessing a succinct ability to garner data and transform it into comprehensive narratives, it propels efficacious actions, leading to significant improvements in the realm of healthcare. The company ingeniously incorporates cutting-edge technology with the expertise of leading professionals, bringing forth executable solutions for the most challenging healthcare-related issues. The firm functions on core values of collaboration, innovation, and service which steers its goal of enhancing the quality of care. Its innovative workforce develops breakthrough solutions and research in an environment that values creativity and steadfast focus on client service. The team fosters its growth from various offices located across the globe.

Company Details

Updated 7th August 2025
Company type
Private
Year Founded
1985
Head office location
South Bend, United States
Number of employees
1001 - 5000
Website
http://www.pgforsta.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Press Ganey Forsta HX Platform Reviews and Ratings

4.6

(119 Ratings)

Rating Distribution

5 Star
71%
4 Star
27%
3 Star
3%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Director of Customer Service and Support
    1B-10B USD
    IT Services
    Review Source

    Flexible Model Accommodates Organizations But Training Resources Are Limited

    4.0
    Mar 2, 2026
    The service provided is strong; they have a flexible model to accommodate needs of different organizations.
  • Director of Customer Service and Support
    1B-10B USD
    IT Services
    Review Source

    Flexible Model Accommodates Organizations But Training Resources Are Limited

    4.0
    Mar 2, 2026
    The service provided is strong; they have a flexible model to accommodate needs of different organizations.
  • Read All 119 Reviews

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Reviewer Insights for: Press Ganey Forsta HX Platform
Deciding Factors: Press Ganey Forsta HX Platform Vs. Market Average
Performance of Press Ganey Forsta HX Platform Across Market Features

Press Ganey Forsta HX Platform Likes & Dislikes

Like

Very user friendly dashboard - intuitive and easy to understand. The service is strong as well.

Like

Very user friendly dashboard - intuitive and easy to understand. The service is strong as well.

Like

Very user friendly dashboard - intuitive and easy to understand. The service is strong as well.

Dislike

Too much scripting of common functionalities (e.g., masking of individual prompts) Translation management Wished text-analytics was better as it would make it a viable full CX platform alternative.

Dislike

Too much scripting of common functionalities (e.g., masking of individual prompts) Translation management Wished text-analytics was better as it would make it a viable full CX platform alternative.

Dislike

Too much scripting of common functionalities (e.g., masking of individual prompts) Translation management Wished text-analytics was better as it would make it a viable full CX platform alternative.