Overview
Product Information on Sprinklr Insights
What is Sprinklr Insights?
Sprinklr Insights Pricing
Overall experience with Sprinklr Insights
“Detailed dashboards and flexible reports enhance understanding of feedback”
“New features add value, but setup poses challenges for agile teams”
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
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About Company
Company Description
Sprinklr is an enterprise that aims to unify different teams to improve customer satisfaction. Established in 2009, the company initially observed that fragmented software solutions were disrupting the customer experience and stifling growth. To address this, Sprinklr developed a single-code architecture platform to eliminate internal organizational silos. The company has now evolved into a prominent organization delivering a Unified Customer Experience Management platform. This system utilizes Sprinklr AI+ to assist teams across customer service and marketing departments in engaging with and enhancing customer experiences across all modern channels. Sprinklr, while based in New York City, operates in 25 countries, across 24 time zones, and serves numerous notable enterprises.
Company Details
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Peer Discussions
Sprinklr Insights Reviews and Ratings
- Manager1B-10B USDServices (non-Government)Review Source
Detailed dashboards and flexible reports enhance understanding of feedback
Overall my experience with Sprinklr Insight has been very positive, it has helped us understand customer conversations across different channels in one place making it easier to track trends and identify recurring issues, the dashboards are detailed and the sentiment analysis gives useful directories when reviewing customer feedback, I also like that reports can be customized based on business needs, the platform has a lot of features so it can take some time to learn everything but once you are familiar with it it becomes a valuable tool for monitoring customer experience.
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