Overview
Product Information on Medallia Experience Cloud
Updated 17th October 2025
What is Medallia Experience Cloud?
Medallia Experience Cloud Pricing
Overall experience with Medallia Experience Cloud
Manager, Customer Service and Support
3B - 10B USD, ConstructionFAVORABLE
“Medallia consistently impresses us with advanced technology and creative culture.”
I have been using Medallia for over 8 years now, and have only good things to say about my experience. Medallia seems to have a pervasive culture of support, consistently providing me with creative solutions to my needs, including sometimes being able to apply logic that allows us to work around our own shortcomings in our data. This kind of flexibility and creativity is unparalleled by other vendor partners. Our CX and EX programs have been welcomed by our frontline and executive teams alike, especially as a major improvement over prior tools we had tried to use. The self-admin features are STELLAR. I'm able to complete most administration myself, keeping my managed services time focused on higher level or more complex work.
Data and Analytics Manager
500M - 1B USD, Healthcare and BiotechCRITICAL
“Limitations Found in Medallia for Standard Market Research Question Formats”
I'm 20+ years in mkt res. We recently transitioned to Medallia. Seems like many Q types that are common practice can't be done in Medallia. Terrible
About Company
Company Description
Founded in 2001 and headquartered in Pleasanton,CA, Medallia is a provider of an integrated SaaS-based customer and employee experience mgt solution. The company offers an AI/ML-powered platform titled Medallia Experience Cloud™ which helps organizations gain actionable customer and employee insights and drive intelligent decisions. The platform helps organizations to understand the customer and employee journey, anticipate needs, predict behavior, and improve outcomes. The key component of MEC include comprehensive omni- channel feedback capture in a unified platform, unstructured data analysis, predictive and action-oriented analytics, real-time and personalized reporting, risk scoring and self-service. Medallia also provides digital and experience orchestration solutions which serve as a unifying technological layer that acquires knowledge, comprehends data, and manages customer journeys and dialogues .Additional Medallia services include BI, Social Listening, and Contact Center.
Company Details
Company type
Private
Year Founded
2001
Head office location
Pleasanton, United States
Number of employees
1001 - 5000
Website
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Medallia Experience Cloud Reviews and Ratings
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- Data and Analytics Manager50M-1B USDHealthcare and BiotechReview Source
Limitations Found in Medallia for Standard Market Research Question Formats
I'm 20+ years in mkt res. We recently transitioned to Medallia. Seems like many Q types that are common practice can't be done in Medallia. Terrible - Manager, Customer Service and Support1B-10B USDConstructionReview Source
Medallia consistently impresses us with advanced technology and creative culture.
I have been using Medallia for over 8 years now, and have only good things to say about my experience. Medallia seems to have a pervasive culture of support, consistently providing me with creative solutions to my needs, including sometimes being able to apply logic that allows us to work around our own shortcomings in our data. This kind of flexibility and creativity is unparalleled by other vendor partners. Our CX and EX programs have been welcomed by our frontline and executive teams alike, especially as a major improvement over prior tools we had tried to use. The self-admin features are STELLAR. I'm able to complete most administration myself, keeping my managed services time focused on higher level or more complex work. - Manager, Customer Service And Support50M-1B USDSoftwareReview Source
Easy to Read Interface Praised Alongside Dashboard Criticisms
The product is very easy to navigate with clean lines but could use some updated imagery - Marketing Manager1B-10B USDIT ServicesReview Source
Medallia Noted for Expert Teams, Features, and User-Friendly Experience, compelling dashboards
The availability and knowledge of the Medallia expert teams who provide support and guidance covering a wide array of topics ranging from Text Analytics, Digital and other CX tools via its Medallia User Groups made up of CX practitioners from the B2B industry and Medallia experts - Director of Strategy50M-1B USDBankingReview Source
Professional Services Integral to Medallia Adoption Amid Some Integration Challenges
Overall we are very happy with our relationship with Medallia. The product is robust and very stable. The professional services team has been a true partner in helping us reach maturity within our different programs, and adapting the platform to changing business needs.
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