I have been using Medallia for over 8 years now, and have only good things to say about my experience. Medallia seems to have a pervasive culture of support, consistently providing me with creative solutions to my needs, including sometimes being able to apply logic that allows us to work around our own shortcomings in our data. This kind of flexibility and creativity is unparalleled by other vendor partners. Our CX and EX programs have been welcomed by our frontline and executive teams alike, especially as a major improvement over prior tools we had tried to use. The self-admin features are STELLAR. I'm able to complete most administration myself, keeping my managed services time focused on higher level or more complex work.

Medallia is a rock-solid platform. It covers all the bases. That said, getting to the nitty-gritty of a survey's results can feel like navigating a maze. Setting up the dashboards is taking longer than I'd expected. It would be helpful to have pre-made templates available.