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Medallia Experience Cloud Alternatives

4.6(122 Ratings)

Considering alternatives to Medallia Experience Cloud? See what this market Medallia Experience Cloud users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how Medallia Experience Cloud compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months
How Alternatives Are Selected
1. Pisano

By Pisano

5
(240 Ratings)
The implementation was very easy and even though we preferred an on-premise implementation the whole project was delivered within 2 months with 3 available channels for us to use. The company is very flexible in their processes and the product is very easy to implement and integrate with our systems. Read all insights and reviews for Pisano
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2. Qualtrics XM Platform

By Qualtrics

4.4
(148 Ratings)
Una experiencia muy satisfactoria, la implementación fue rápida y el acompañamiento en el onboarding excepcional, muy profesional. Read all insights and reviews for Qualtrics XM Platform

Where Medallia Experience Cloud Scored Higher

  • Better at service and support
  • Easier to integrate and deploy
  • Better evaluation and contracting
Compare with Medallia Experience Cloud
3. Press Ganey Forsta HX Platform

By Press Ganey Forsta

4.6
(117 Ratings)
It is great and very flexible. We have moved from another vendor to Forsta and we are very happy with not just the platform but the service.Read all insights and reviews for Press Ganey Forsta HX Platform
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4. SurveySparrow

By SurveySparrow

4.4
(106 Ratings)
We have improved customer experience thanks to SurveySparrow. It streamlines collection of customer feedback and with this data, improving our business to suit customers' expectations is easy. Read all insights and reviews for SurveySparrow

Where Medallia Experience Cloud Scored Higher

  • Better at service and support
  • Easier to integrate and deploy
Compare with Medallia Experience Cloud
5. Jotform Enterprise

By Jotform

4.5
(79 Ratings)
It's made collecting registration information much easier and there are lots of features and widgets available to customize exactly the information you need.Read all insights and reviews for Jotform Enterprise

Where Medallia Experience Cloud Scored Higher

  • Better at service and support
Compare with Medallia Experience Cloud
6. Alchemer

By Alchemer

4.4
(78 Ratings)
Overall Alchemer really, truly provides a superior product, as well as excellent/knowledgeable support, and they are our preferred provider for this service, but we do have issues from time to time that result in our organization having to come up with creative solutions in order to mitigate on our end because they are not able to resolve on theirs. They also have some limitations within the tool itself that result in some inefficiencies as well, even though recommendations to overcome these limitations have been recommended several times.Read all insights and reviews for Alchemer

Where Medallia Experience Cloud Scored Higher

  • Better at service and support
  • Easier to integrate and deploy
  • Better evaluation and contracting
Compare with Medallia Experience Cloud
7. Chattermill

By Chattermill

4.4
(75 Ratings)
Chattermill is a necessary tool to harness the data from your many feedback sources. While its automation is a draw, don't underestimate the continuous effort needed to truly extract the right insights from the data.Read all insights and reviews for Chattermill

Where Medallia Experience Cloud Scored Higher

  • Better at service and support
  • Easier to integrate and deploy
  • Better evaluation and contracting
Compare with Medallia Experience Cloud
8. InMoment XI Platform

By Press Ganey Forsta (InMoment)

4.9
(74 Ratings)
InMoment has positively challenged our thinking in relation to customer experience. This has allowed us to make significant changes that gather more feedback both qualitatively and quantitively across multiple channels. More importantly, it is the collaborative approach we have with the InMoment team we have. This is where we have benefitted most. We operate on a "one team" basis and rely on their expertise in the wider Cx arena to support our longer term planning.Read all insights and reviews for InMoment XI Platform
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